This review is for a different branch.
VERY NEGATIVE experience using Taylor Rose for conveyancing.
My impression is that they will try and take up as many cases as possible, to the detriment of the actual service provided.
They were responsive and approachable early on, but as soon as I put down the (non-refundable) deposit, things changed:
- You are immediately passed on to a younger and inexperienced/incompetent assistant.
- No ETA ever gets provided on any item;
- Items are left un-actioned for weeks, if not months, even for things as simple as forwarding enquiries to the counterpart's solicitor;
- Emails and phone calls requesting updates also will be ignored. I felt this was particularly unprofessional and it caused a lot of FRUSTRATION to me, their PAYING CLIENT, and the other parties involved (the vendor's solicitor, the estate agent), whose emails were also regularly ignored.
All in all, you'd think you're paying thousands of pounds for a professional service where things will be taken care of diligently and you'll be kept up to date on the progress, but in my experience, there was CONSTANT CHASING just to make sure things were being done (and usually that WASN'T the case).
Recommending anyone in need of professional surveyors to stay away from Taylor Rose.