We had to pull off our offer after getting a very bad survey. Work of our solicitors was up until that point professional, although quite dry and detached. They never really gave us any advice or answered in a personal way any of our questions; they seemed to be reading a script. We've been waiting for weeks just to get an invoice for the services provided after pulling off our offer. Not a single word from our solicitor after that, not even to try to keep us as customers on any future attempts on purchasing a house.
They also sent us several emails asking us to leave a review of their services very early in the process, while there was still many things to be done. They haven't sent us now any of those links. I feel that they are trying to get unearned positive reviews early in the process to increase their score, which I think isn't ethical or shows the reality of their services.
Won't use their services again.