The initial contact from Joe was welcome, given his colleagues absence. I felt as if through the sale and purchase that I was always chasing to try and complete the chain and that Joe wasn’t as proactive as he perhaps could have been. To the extent that I had to break the chain to move out and then wait 5 weeks before completion on the purchase took place on the only day that I had not wanted to complete on, as I had holiday plans that were impacted. While I received a telephone message on the day of completion, I still haven’t received a final completion statement nor a simple thank you for my business( I appreciate that a predicted one was sent to me 5 weeks previous). It was indicated to me that a potential completion was due 2 weeks after I moved out, so the Solicitors retained my funds for completion, however this dragged on for 5 weeks. Helpful to Pepperells in getting interest on 280k for 5 weeks, but that interest could have been my own and would have been withdrawn if any clarity could have been obtained. Kim who covered for Joe while on holiday was efficient and sorted out matters.