Collected on Google
20250318195340
Mandy
Malcolm dealt with our house sale and new property purchase, he kept us up to date with what was going on when we rung him . Lovely gentleman to deal with.
A representative from Pepperells Ltd responded to this review on 19 March, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Completed in 10 weeks
Malcolm enabled me to complete a sale and purchase in 10 weeks just before stamp duty change. He answered my emails or calls promptly and was careful never to give me false hope. I never felt like I was just another case.
Thanks Malcolm
Lawyer named in this review: Malcolm Robinson
A representative from Pepperells Ltd responded to this review on 15 April, 2025
Thank you for your review Amanda. We are so pleased to hear you were able to move before the stamp duty increase and that Malcolm was prompt when answering your queries. We would like to thank you for choosing Pepperells and will be happy to assist you in the future if you need us to do so.
Was this review helpful? Yes
Fantastic solicitor, would 100% recommend
Instructing Pepperrels was easy. After uploading all my documents onto the portal I was advised my solicitor was Malcolm. Malcolm was fantastic! He replied quickly, was really helpful throughout the entire process, and was happy to explain parts of documents I didn’t understand. He worked towards my desired deadline, advising timelines along the way. Never needed to chase. Instructed end of October/start of November, and I had all the searches and contracts to sign early January. Malcom has made my first time buyer experience and I’m thankful for all the work he’s done. I would use Pepperells again and would 100% be requesting Malcolm.
Lawyer named in this review: Malcolm Robinson
A representative from Pepperells Ltd responded to this review on 09 April, 2025
Thank you so much for taking the time to share your feedback with us. It was nice to read you will recomend Pepperells to others and also Malcolm. We look forward to work with you again in the future.
Was this review helpful? Yes
Morgage
My file was managed by Munya but calls were never reply backs and emails had some replies but when Malcolm took over he replied and called back to get things done thank you to him otherwise it would take longer. I am still waiting to my paper work on remortgage
Lawyer named in this review: Malcolm Robinson
A representative from Pepperells Ltd responded to this review on 08 April, 2025
Thankyou Safian for your feedback and using our services at Pepperell's. We value clients taking the time to share there experience with us and this will be shared with the department.
Was this review helpful? Yes
Saved the day
Malcolm really did save the day on my sale and purchase and without his late addition to my case I do not believe completion would have been achieved before April. Having had a rough few weeks of very poor communication from the previous case handler, Malcolm was a breath of much needed fresh air. He was polite, professional and affable, and always replied to communications which I really appreciated.
Thank you Malcolm.
Lawyer named in this review: Malcolm Robinson
A representative from Pepperells Ltd responded to this review on 08 April, 2025
Thank you for your review. We really value this feedback and its great to hear that you were happy with the service from Malcolm. We will ensure these comments are passed onto Malcolm and the team. Thankyou for choosing Pepperells we will be happy to assist you in the future should you need us to do so.
Was this review helpful? Yes
Conveyencing
Malcolm was great, and kept us up to date with how things were going when we rung him.
Lawyer named in this review: Malcolm Robinson
A representative from Pepperells Ltd responded to this review on 18 March, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes