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Thomas
Pepperells have advised me for both personal and business matters for a number of years and are always very helpful.
A representative from Pepperells Ltd responded to this review on 24 January, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent
Charlotte is an excellent solicitor. She answered every question fully and clearly, always taking into account my needs and priorities.
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 04 July, 2024
Thankyou for taking the time to leave such a positive review for Charlotte. Its great to hear that Charlotte answered your questions clearly and took your needs into account. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.
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Very friendly and professional service
Upon meeting Becky and her para legal ‘Charlie’. I felt at home and comfortable to talk about my situation and on another occasion Charlotte too.
Becky and Charlotte are very friendly but also came across as caring too, this to me is everything and I would not hesitate in recommending Becky or Charlotte and Pepperells to anybody who required legal representation or advice. Thank you very much
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 06 June, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent service from a friendly and compassionate professional
Charlotte had been absolute brilliant in dealing with my legal matters which have been very complicated. Her service was professional and friendly and she explained everything fully to me in perfect detail. She kept me updated every step of the way and her responses have been prompt and efficient. Thank you so much!
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 02 May, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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I’m not sure what I was paying for
I’m not sure what service I paid for. Advice given for me to do the work? I’ve never used a solicitor before and believed I needed one to get divorced. I was certain from the beginning that my case was a difficult one but was given lots of reassurance that Charlotte could help. I wanted to walk away from my marriage with nothing as I worried about my mental health with continuing but again convinced that I should not do this. When my case continued to be difficult and money was running out it would be weeks before I heard anything from Charlotte and when I did we talked about things that had already happened and spent all the time recapping? and I was billed for these conversations. I wanted to move forward. Promised she would process things but never did then she left it so long she would “catch up” on old news.
Incorrect paperwork shared with me from BG solicitors.
Last straw for me was when I had been given incorrect information to appeal to the court. All the forms I filled out with Charlottes advice was wrong and the courts dismissed them. Because of this my appeal was lost and my divorce was granted. I walked away with nothing. If I’d just walked away months earlier I’d at least be 1k richer. Total cost was approx 3k! Still not sure what she did for me.
I didn’t want to write this review but Pepperells kept texting and emailing FINAL REMINDERS for me to give feedback.
This is not a slight on you Charlotte.
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 27 March, 2024
We are sorry you feel disappointed with the outcome of you matter, however we thank you for taking the time to give us your feedback Adrianne and also speaking with myself earlier.
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Advice appointment
Charlotte was very friendly and knowledgeable.
She advised my next steps and made it clear and helpful throughout.
Charlotte also sent the follow up letter within 24 hours which was brilliant
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 26 March, 2024
Thank you for leaving us such a positive review. Its great to hear that Charlotte was helpful and made everything clear. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.
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`great clear advice
A friendly meeting with good advice form a true professional...
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 20 March, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Very helpful dealing with my case
I appreciate all her help on dealing with my divorce case during the hardest time of my life. She was there when I need help.
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 04 March, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Divorce
Very good kept me informed on everything and very friendly
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 22 February, 2024
Thankyou for your review. We really value this feedback and will ensure it is passed onto Charlotte and the team. We are happy to hear that Charlotte was friendly and kept you informed throughout your matter. We would like to thank you for choosing Pepperells Solicitors and will be happy to assist you in the future should you need us to do so.
Was this review helpful? Yes
Separation & Finance
Excellent - Charlotte was the perfect balance of professional and kind.
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 08 February, 2024
Thankyou for taking the time to leave us such a positive review. We really value these comments and will ensure they are passed onto Charlotte and the team. We are so pleased to hear that Charlotte dealt with you matter in a kind and professional way. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.
Was this review helpful? Yes
Divorce proceedings
An excellent service was provided by Miss Tweed who sat down with me and fully explained how everything works and what to expect as proceedings progress. It was a lot of information to take in but Miss Tweed promptly followed up our face to face meeting with a very detailed email with all the information in soft copy form for me to go through in my own time but should I need anything explaining again I could contact her by either telephone or email at anytime. Very welcoming & informative service provided and I would recommend the service to others.
Lawyer named in this review: Charlotte Tweed
A representative from Pepperells Ltd responded to this review on 23 January, 2024
Thankyou for your positive review. We are so pleased to hear that the service you received from Charlotte was welcoming and informative. We would like to thank you for choosing Pepperells solicitors and will be happy to assist you in the future should you need us to do so.
Was this review helpful? Yes