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How Pepperells Ltd Compares

Value for money

This firm - 95%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Pepperells Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Pepperells Ltd. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 6%
About Right 93%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Pepperells Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Pepperells Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Pepperells Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Pepperells Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1552
  • Very Good

    140
  • Average

    20
  • Poor

    9
  • Awful

    22

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Wendy

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Wills

Wendy

November 10, 2024

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Wills

Chelsea was very professional and efficient. She explained things fully and was happy to answer our questions.

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Anne

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Mediation

Anne

November 07, 2024

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dispute

Simon Davies is ( all the described below)

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Peter

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Wills

Peter

November 05, 2024

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Making a joint will.

Libby was very polite, friendly and knowledgible. We both felt very comfortable and confident with the whole procedure. The process documentation was clear and concise, the explanations and expectations were clearly stated.

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Dawn

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Residential Conveyancing

Dawn

October 29, 2024

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Responsive and thorough professional

Made purchase using Becky
She’s a polite and thorough individual, responsive to customer needs and keeps clients up to speed
Would highly recommend

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John

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Wills

John

October 22, 2024

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Very clear and professional

They came to my house and sat down with me to explain the process and help me with my changes. Very polite and helpful.

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Valerie

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Wills

Valerie

October 17, 2024

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Will

Very pleasant and efficient. Covered any eventualities.

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Anonymous

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Wills

Anonymous

September 18, 2024

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Will writing

Chelsea was very helpful and explained clearly the process of renewing my will.

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James

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Residential Conveyancing

James

September 17, 2024

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Collected on:

House sale

5 stars all day Long. Rebecca Cutts was spot on couldn’t do enough to help thanks again Becca.

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Susan

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Wills

Susan

September 12, 2024

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Collected on:

writing a will

I found Pepperells and Erica Brazier to be very professional and helpful in this matter and would strongly recommend their company to anyone needing this service

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Anonymous

Verified review

This review has been left by a verified client who used Pepperells Ltd.

Matter Type:

Wills

Anonymous

August 31, 2024

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Will written.

Chelsea was professional and helpful at all times.

Away from Chelsea, I did find the pricing structure odd. I paid a sum up front only to find one clause doubles the price.

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Reviews collected from

Tony

Tony

August 04, 2023

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Tony

Great service very informative answered all our questions Thanks all Pepperells.Willerby.

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Andrew

Matter Type:

Residential Conveyancing

Andrew

October 30, 2021

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Andrew

Pepperells and in particular Patrick Craft and his team are extremely professional and you can be 100 % certain that a thorough job is done. Patrick picked up on an issue that the seller's solicitor should have seen 2 years ago when the house was first built and had failed to do so, but Patrick was on the ball and would not proceed until the issue was addressed. If there was one point to mention where the process could be improved, it would be for greater transparency during the process for the client to see how it is proceeding, but I would always recommend Pepperells and esp Patrick. Absolutely excellent service. Thank you.

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Ellie

Matter Type:

Residential Conveyancing

Ellie

October 18, 2021

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Ellie

We dealt with Pepperells, Willerby as a seller/buyer, the whole team were excellent communicators throughout the entire process.
Our solicitor was polite and professional and nothing was too much trouble, our queries were dealt with efficently and explained explicity.
We would highly recommend Pepperells, Willerby.

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Hazza

Hazza

November 13, 2024

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Hazza

Very helpful helped me with what I needed help with very polite

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Sara

Matter Type:

Residential Conveyancing

Sara

November 12, 2024

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Sara

Pepperells acted for me when I recently purchased my first home. I couldn’t have wished for better. I was informed of where the process was at every step of the way, and found the team warm and approachable. Should I never require legal advice again, I wouldn’t look any further.

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About this branch

Description

Pepperells Solicitors has a long and proud history. Originally founded by Stewart Pepperell In 1985. In 2009 they incorporated Ivesons Solicitors a well respected law firm in Hull. In 2014 Pepperells incorporated their second law firm, Myer Wolff Solicitors, a long-established local law firm that also operated in Hull and whom had built their reputation on providing their clients with professional, dependable and affordable legal advice. This approach complements the Pepperells philosophy of having the firms focus on excellence in client service. In 2017 Pepperells Solicitors changed its structure from a traditional partnership to a Limited Company which reflects Pepperells modern approach to law. Also that year saw the opening of the Grimsby office and our Lincoln office opened in 2019. 2020 not only saw the opening of the boutique Beverley office but also the incorporation of the corporate and commercial law firm Millican Law in Newcastle. This brought our sixth office to the company and our third city location. Pepperells now has around 120 staff offering their private and commercial clients access to a wide range of services encompassing all areas of law. Pepperells Solicitors are proud to offer the highest standards of legal services to all our clients wherever they are based. When you work with one of our team you will experience a real and personal commitment to help you achieve a successful outcome to your problem.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Drugs offences
    • Murder and Manslaughter
    • Professional Conduct
    • Regulatory Defence
    • Theft
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Lasting power of attorney
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Franchising
    • Insolvency and Bankruptcy
    • Management buyouts
    • Merchandising and sponsorship
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • Regulations
    • Health and Safety
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