This review is for a different branch.
After the road traffic accident all the relevent information was passed onto Pepperells. This included the Police information and accident report, also the perpetrators name, car and insurance details. Claim seemed to be bogged down with the impression we had to chase to move things along. Important errors were found in documents received from Pepperells which I corrected, not expected from a solicitors. Holly is a Trainee, which is probably relevant, at one point a more senior person took over for a while and things moved on more positively.