Collected on Google
20241001081424
A client
Kate was fantastic, so knowledgeable and really put us at ease through the whole process. We feel so much better now that everything we needed to sort is now in place. The offices are also in a lovely central location of town and the rooms have a nice feel to them. Thanks so much Pepperells and Kate for all your professional support.
A representative from Pepperells Ltd responded to this review on 03 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Excellent
Excellent service and handling from start to finish.
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 28 March, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future Liam.
Was this review helpful? Yes
Engaging and informative
Very satisfied so far with the service. Have on-going business so cannot complete this yet!
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 21 March, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Very satisfied
Although I had been a client of Pepperells in the past and they held my old Will I was not advised that their offices had been moved to another location in the city.
It was therefore extremely stressful (I am a senior partially disabled person),
tiring and time-wasting locating their new premises.
However, I did manage to find their new premises and received good service.
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 20 March, 2025
Thank you for your review. We are sorry to hear that you were not made aware of the change of premises. We will be more than happy to assist you in the future should you need us to do so and are pleased to hear that you were happy with the service you received from Kate.
Was this review helpful? Yes
RNLI Free Will
A very easy and efficient service can't fault any part of the process
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 19 March, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Will Writing
Kate was very efficient but approachable. She put me at my ease and I felt very confident in her handling of the matter.
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 05 February, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Will For Deborah Crowhurst
Absolutely great - professional proficient but still friendly.
I have already recommended to a friend on the basis of my experience.
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 31 January, 2025
Thank you for taking the time to review the service you have received from Kate. Thank you for recommending us to your friend Deborah and we look forward to work with you again in the future.
Was this review helpful? Yes
Thank you!
Kate supported me to make my Will. She explained everything really clearly and was patient and kind as I took time to think about options. I would definitely recommend Kate to friends and family. I’ve also had a really positive experience whenever I’ve called Pepperell’s. Everyone is very friendly and helpful.
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 17 January, 2025
Thank you for your review. We really value this feedback and will ensure this is passed onto Kate and the team. Its great to hear that Kate explained everything clearly and that you had a positive experience. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.
Was this review helpful? Yes
Excellent
We discussed our joint will requirements, reviewed the preliminary proposal and advised amendments, no problems, signed off and have peace of mind.
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 16 January, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Excellent professional service
Excellent professional service. The reception staff were welcoming and extremely helpful. Kate Jones was very professional, displayed expertise, was clear in explaining all aspects of the advice given. She was exceptionally obliging to enable our wills to be signed.
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 10 January, 2025
Thank you Alan for your positive feedback and using us at Pepperells. its great to read how happy you have been with the service from Kate and also your feedback on our front of house team. We look forward to work with you again in the future.
Was this review helpful? Yes
Making a will
Very welcoming and friendly and gave good advice
Lawyer named in this review: Kate Jones
A representative from Pepperells Ltd responded to this review on 19 December, 2024
Thank you for your review. Its great to hear that you had a welcoming and friendly experience with us. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.
Was this review helpful? Yes