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How Simpson Solicitors Compares

Value for money

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Simpson Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simpson Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 12%
About Right 87%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Simpson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Simpson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    629
  • Very Good

    26
  • Average

    5
  • Poor

    2
  • Awful

    37

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Bert Brinkley

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Bert Brinkley

October 19, 2023

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Collected on:

Consultation regarding setting up our Wills

Simpson’s staff have been very professional, efficient and friendly during the process so far and would highly recommend them.

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Anonymous

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Anonymous

December 09, 2022

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Collected on:

Mirror Wills

Kate Hill at Simpson's Solicitors provided an excellent and professional Will Writing service, she explained everything thoroughly and it was a great fast efficient service. We are so pleased with the service and would definately use Kate again for other services and would highly recommend. Thank you

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Alicia

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Alicia

November 29, 2022

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Very Informative

Kate from Simpson Solicitors was very informative regarding the entire will writing process and what our options were, she was very professional but extremely personable and it was a pleasure speak with Kate.

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Anonymous

Matter Type:

Wills

Anonymous

November 27, 2022

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Kate Hill - mirror wills

Appointment was on Teams on Fri. This was the first time my partner and I have made wills. Kate was extremely knowledgeable and explained our options very clearly and answered our questions easily. Absolutely brilliant experience, we felt comfortable discussing our family circumstances and I would 100% recommend Simpson solicitors in Cardiff off the back of our experience with Kate Hill. Thank you, Graham

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Ruth

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Ruth

August 31, 2022

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Fantastic, helpful and lovely to speak with.

Kate Hill helped us to draft our mirror Will. Something we've never done and weren't sure on the process off etc. She was amazing at explaining all we needed to know and guiding us each step. Would definitely recommend and use again.

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Paul Stephenson

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Paul Stephenson

August 26, 2022

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Collected on:

Great Experience

I have had a great experience putting a RightWill in place with Kate. She went through everything with me and it was all explained so clearly and easy for me to understand. Thank you very much Kate for your advice and recommendation. I would highly recommend you to others that I know wanting to put a Will in place.

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karen

Matter Type:

Wills

karen

August 25, 2022

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Ms Kate Hill (Power of Attorney)

My mum and myself (daughter) were completely satisfied with everything Kate Hill did to help mum to protect herself from having professional carers or going into a care home. My mother explained to Kate that she wants me to be her main carer in all aspects of her life, Kate advised Mum and has started preparing Power of Attorney for health and Finances with me as her Attorney.

Before our appt with Kate we were very disturbed and anxious about the possibility of mums wishes not being respected, but after mum spoke to Kate over her concerns and wishes, we left the office feeling relieved, reassured and happy.

I cannot imagine anybody more suitable than Kate to help mum with her concerns.
She was professional, patient, understanding, clear and very, very helpful,
we feel very lucky to have been introduced to Kate and will highly recommend her services in a heartbeat !



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Mrs Gertrude Elizabeth Strong

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Mrs Gertrude Elizabeth Strong

August 24, 2022

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Collected on:

Ms Kate Hill (Power of Attorney)

My mum and myself (daughter) were completely satisfied with everything Kate did to help mum to protect herself from having professional carers or going into a care home. My mother explained to Kate that she wants me to be her main carer in all aspects of her life, Kate advised Mum and has started preparing Power of Attorney for health and Finances with me as her Attorney.

Before our appt with Kate we were very disturbed and anxious about the possibility of mums wishes not being respected, but after mum spoke to Kate over her concerns and wishes, we left the office feeling relieved, reassured and happy.

I cannot imagine anybody more suitable than Kate to help mum with her concerns.
She was professional, patient, understanding, clear and very, very helpful,
we feel very lucky to have been introduced to Kate and will highly recommend her services in a heartbeat !



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Nicola

Matter Type:

Wills

Nicola

August 04, 2022

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Collected on:

Advice for my Will and future investment

I had excellent advice for my new Will and also in future investments from Gareth. He spoke in a language that I could understand as the usual ‘legal jargon’ can be confusing. I understood completely what he was telling me and has made me very confident and positive now that my Will is sorted out and for future investments that I would like to embark upon. Would definitely contact him again if I needed future advice and would definitely recommend him. Thank you Gareth.

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Richard

Richard

October 05, 2024

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Terrible service level - complaint being escalated to Ombudsman

We dealt with Simpsons Solicitors (part of the Right Legal Group Limited) regarding the issue of a standard will. The experience up to the in-person meeting and payment for the service was professional however the experience beyond that has been time consuming, vacuous and completely unsatisfactory. It took 6 weeks of telephone calls and reminders between the in-person meeting and the issue of the first draft which contained errors including incorrect names and spellings. My initial complaint was acknowledged but Simpsons Solicitors missed their deadline to respond to my initial complaint. I have referred the matter to the Ombudsman. I wish I had read the earlier reviews regarding this sub-standard organisation. I would avoid using their services at all costs.

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Reviews collected from

Susannah

Susannah

February 25, 2024

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Susannah

The communication from this office is appalling. I have been trying to finalise my wills and PoA for 9 months. I have no idea what the issue is but every time I leave a message I am told someone will call me back and no one ever does.

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chris

chris

February 01, 2024

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chris

Had a cold call from this solicitor and he was very rude to me because I didn't want his will service

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patricia

patricia

November 11, 2023

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patricia

Megan was very helpful and informative

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Rosario

Matter Type:

Wills

Rosario

November 16, 2021

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Collected on:

Rosario

Simpson Solicitors Cardiff was on a list of firms for the Free Will Month Scheme. From the day I contacted them, they were extremely helpful and professional. Mr Sam Green dealt with my case. He was always professional, friendly and provided great advice. I would happily contact him again for any other legal issues.

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MICHAEL

Matter Type:

Wills

MICHAEL

September 24, 2021

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MICHAEL

Kate Wellock of Simpson Solicitors prepared my Will. I was impressed by the way she explained the options for me in a clear and detailed way, and the efficiency with which she prepared the document and went through the all its implications with me before I signed. Alessandra Anderson

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Simpson Solicitors are accredited by

accreditation
accreditation

About this branch

Description

We are one of the largest Wills & Probate providers in the country. Welcome to Right Legal Group. We are a well established Law firm, regulated by the Solicitors Regulation Authority. We specialise in Wills, Probate & Estate Planning. We have built a network across the country which provides the ‘RightWill’ platform, working together on a mission to change the way people think about making a Will. We preserve not only our clients’ financial assets but their emotional assets too.

Practice areas

Wills, Probate and Estate Planning

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills
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