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How Right Legal Group Limited Compares

Value for money

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Limited data.

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Right Legal Group Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Right Legal Group Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Right Legal Group Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Right Legal Group Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Right Legal Group Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    636
  • Very Good

    26
  • Average

    5
  • Poor

    2
  • Awful

    35

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Jodie Hayes

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Jodie Hayes

November 15, 2024

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Visit by Jodie Hayes - Right Will Appointment

We met Jodie at our home on 13th November 2024 to discuss in detail our mirror wills.
We requested that she explained the paragraph headed Trust. whether it was 'fit for purpose' for our needs, which had been troubling me for sometime.
Jodie was incredible both for approachability, her expertise and her very professional manner.
She was able to explain the Trust in great detail and surprised us with saying eight out of ten persons now included this in their wills.
Our extreme thanks to a lady who knows her subject thoroughly and politely answered our many questions.
As appropriate we will no doubt be in touch again. Thank you Jodie

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Richard

Richard

October 05, 2024

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Terrible service level - complaint being escalated to Ombudsman

We dealt with Simpsons Solicitors (part of the Right Legal Group Limited) regarding the issue of a standard will. The experience up to the in-person meeting and payment for the service was professional however the experience beyond that has been time consuming, vacuous and completely unsatisfactory. It took 6 weeks of telephone calls and reminders between the in-person meeting and the issue of the first draft which contained errors including incorrect names and spellings. My initial complaint was acknowledged but Simpsons Solicitors missed their deadline to respond to my initial complaint. I have referred the matter to the Ombudsman. I wish I had read the earlier reviews regarding this sub-standard organisation. I would avoid using their services at all costs.

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K &

Matter Type:

Probate

K &

October 02, 2024

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Obstructive & Unhelpful

Came over from Australia to assist my mother when her partner passed. Simpson Solicitors held all the documentation and required us to complete a form to get certified copies and said they would 'get back to us' in 14 days. Despite several emails (I got two bouncebacks to the emails send to the original advisor who had sent me my supposed Power of Attorney), I got no response from the last person in the chain. Phone calls proved fruitless (except for one assistant, Anna who was actually helpful and understand our urgency needing documentation to care for my mother) and I just got the same email from the same department saying '14 days'. Have had to request a solicitors meeting and contact the Law Society to get any information or traction. I do not recommend this company at all and suggest you only get assistance from a small law firm or be bogged down in more paperwork when timing is critical. The assistant that originally visited my mother at the time of probate also, did not follow through with changing the property title deeds and just said 'we'll do that later' meaning, we will do that for another fee.

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Richard

Richard

August 29, 2024

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Terrible - would never use or recommend

Paid for a new will over 12 months ago and also for a change to title ownership status for two rental properties. Best part of a year later and when I contact them their person has left and no one was picking up the work. When someone did check the work, neither of two things had been completed. This itself is shocking but it gets worse.
May-24 I'm given a new person to work with and as I have not had any input/response for a while I tried to call them today (29-Aug-24) so they only had three whole months to pick up and resolve things. Firstly I couldn't contact them as they had been using the incorrect address and phone number in their email signature. Secondly, the person handling my affairs to resolve the outstanding has now also left. And yet again, no one has picked up the case file.

What sort of business cannot do basic customer service?
How can a firm of solicitors with their high rates get away with such non-existent customer service?

I have tried to reach someone senior in the business but there are no names. The main website doesn't even provide an email address or a form to submit.

Just went to look at Companies House to find names of actual Directors... and their company hasn't even filed their own Confirmation Statement in time. They are breaching HMRC Companies House rules of not having a valid Confirmation Statement.

Wish I had not come across them and can't believe others are not having similar experiences as from my experience its not about one person getting something slightly wrong or a basic typo, its just they have no systems and processes in place for these basic tasks to go through.

I will update if I'm able to when I hear back. I wonder if the Legal Ombudsman getting involved would cause them to wake up.

Richard Hall


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tcatch

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

tcatch

August 07, 2024

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Awful

We dealt with Simpsons Solicitors (part of the Right Legal Group Limited) and had a less than satisfactory experience when creating our new wills. The wills were simple with no special requirements. Between the spelling mistakes, incorrect names on each will, portions of their default template left in place inappropriately and the absolutely glacial pace of communication we were left wanting. All in it took Simpsons Solicitors 14 months to finally produce correct wills and deliver them to us for signing. On top of this, almost two years after initially paying for their services I am now being chased for additional, unwarranted payment. I would avoid this company at all costs.

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Nisza

Matter Type:

Wills

Nisza

June 15, 2024

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Right Legal Group Derby Branch

Richard - Customer Experience Executive was very helpful and informative. Giving clear and correct information needed before the appointment . He kindly and promptly booked me and my family an appointment with the Legal Advisor .
Very clear at communication.

Ashleigh - Legal Advisor
She clearly defined the process in a detailed , easy to understand manner.
She was very patient in answering all our queries and any misunderstandings we had regarding wills. She is very kind and accomodating.

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Jackie

Matter Type:

Probate

Jackie

April 13, 2024

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Probate application still not in after nearly two years

This firm do not even deserve one star. The service has been absolutely appalling and prospective clients should go elsewhere. Right Legal were instructed in June 2022 to process my mother's straightforward probate application. We have speedily provided all information requested to keep things moving. For no good reason, the development of the probate application has proceeded at slower than snail's pace. We have politely waited weeks sometimes months for updates and these have only been provided after several emails from us. The firm has upheld two formal complaints from me about slow service and poor communication. Finally the papers came through to sign in November 2023 and the firm verified that they had been received back by them and would be sent on. Unbelievably my sister found out yesterday (April 2024) that the application has still not been submitted!!!

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Sam

Sam

February 13, 2024

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Incomplete Will

Do not use or recommend. They had stored my Mum's incorrectly and upon retrieval was incomplete and was missing a page. Lengthy delay to probate. Poor and unprofessional communication with lack of call backs during a difficult time. Tried charging extra fees on top. Complaint referred to Ombudsman

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Gareth

Gareth

February 09, 2024

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Really poor service and quality of work.

The service is shockingly poor. From start to finish it was clear that documents are not checked and there is no qualified solicitor checking the work. The individual looking after our account sent out a letter with their own name spelled wrong. Multiple loops of corrections for basic errors and errors which already asked to correct. Finally thought we were at the end of the process when we received our wills but yet again sent the wrong versions. When I emailed and rang up to complain no one returned the call.

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Vikki

Matter Type:

Probate

Vikki

January 31, 2024

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Avoid unless you want a costly drawn out probate

If I could give Rights zero stars it would be too many. This company took over 2.5 years to do a straight forward probate. We had three different legal advisors. Documents were lost, they were incorrect and try getting them to answer or return your telephone calls - impossible!
Simpsons solicitors added themselves as an executor when updating my dads Will - he had onset dementia and they told him it would be for the best and then told us we needed to use Rights for the Probate. What this resulted in was a costly and extremely drawn out Probate that was handled poorly by Rights. This firm has put our family in great financial and emotional stress. We even reported them to the Legal Ombudsman and won but it still didnt make anything happen any quicker.
Now we are battling with their Document Management Team to get the return of our property docs - its been 4 months so far and they cant even do a simple thing like that correctly.

People giving 5* reviews for the Will service - check it and make sure they havent added themselves in as an executor and if so get it changed immediately and save the sanity of your family.

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Reviews collected from

David

David

November 20, 2024

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David

I accessed the Free Will Review Service at Simpsons Solicitors in Thornbury and expected a hard sell. I had an appointment with Bethany who to my surprise said my own handwritten Will was fit for purpose.

I mentioned a few concerns and Bethany indicated she could address these in a new Will and gave me some pointers to consider. Because of the honesty and integrity of Bethany/Simpsons Solicitors in Thornbury, I made an appointment for them to draft my new Will, which has now been completed.

Solicitors generally do not receive positive feedback, but I am impressed by the professionalism shown during the process. Thank you to the Team at Thornbury

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Ben

Ben

November 15, 2024

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Ben

My partner and I recently used Simpson Solicitors to get a pair of mirror wills via Will Aid scheme. Our solicitor, Caitlin Williams was brilliant. She was extremely helpful and knowledgeable and made the process very easy, answering all of our questions. I would recommend Simpson and Caitlin!

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bob

Matter Type:

Wills

bob

November 08, 2024

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bob

What a wonderful experience. This was the first time I had written my will, I also set up a couple of trusts. Obviously, I was a little apprehensive to start with, but I needn't have been. Caitlin was superb and also very knowledgeable, she explained everything to me in easy to understand language, the whole thing was efficiently completed in a matter of weeks. I can whole heartily recommend this firm.

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Viviane

Viviane

November 08, 2024

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Viviane

I needed to find a firm of solicitors as I wanted to update my will and, based on all the excellent reviews and the fact that they specialise in Wills and Probate, I chose my local branch of Simpsons solicitors. I am so glad I did, as my experience has been very positive. Elin, who drew up my will, was very professional and efficient and patiently talked me through everything I needed to know. She also made sure she understood all my wishes and tweaked the draft documents she had prepared in order to allow for this. Tracey was very helpful when I went in the office with a couple of queries before my final appointment. I would thoroughly recommend the firm.

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Phyllis

Phyllis

November 06, 2024

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Phyllis

We had a very positive experience with Jackie Gillespie who helped us in re-writing our wills. Fees & admin processes were clearly explained & we were dealt with in a friendly & efficient manner by all staff with whom we came into contact. We will certainly use this Southwick company again for any future legal matters.

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Right Legal Group Limited are accredited by

accreditation
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About this branch

Description

Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate Planning services. Our team is dedicated to supporting individuals and families nationwide, with office locations including Derby, Bristol, Cardiff and Brighton. From will writing to administering estates, our team of experts are committed to providing you with the highest level of service and support. We take the time to understand your unique needs and circumstances to guide you through every step of the process. Our clients trust us to preserve not only their financial assets but their emotional assets too. We proactively look after you throughout your lifetime ensuring that your estate planning documents are always accurate and up to date, whilst providing you with innovative opportunities to choose how you want to be remembered for the benefit of future generations.

Practice areas

Will writing Probate services Administering estates Estate Planning

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills
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