Richard
Collected on:
Terrible service level - complaint being escalated to Ombudsman
This review is for a different branch.
We dealt with Simpsons Solicitors (part of the Right Legal Group Limited) regarding the issue of a standard will. The experience up to the in-person meeting and payment for the service was professional however the experience beyond that has been time consuming, vacuous and completely unsatisfactory. It took 6 weeks of telephone calls and reminders between the in-person meeting and the issue of the first draft which contained errors including incorrect names and spellings. My initial complaint was acknowledged but Simpsons Solicitors missed their deadline to respond to my initial complaint. I have referred the matter to the Ombudsman. I wish I had read the earlier reviews regarding this sub-standard organisation. I would avoid using their services at all costs.
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