Right Legal Group Limited

Working with Fern and RightProbate has been a real pleasure. From start to finish they were supportive and responsive. Any questions I had were addressed promptly and in terms that were easy to understand. When Fern was out of office an alternative contact was provided without needing to ask for it and I was provided with regular updates throught the course of the probate process. I would like to extend a big thank you for all of the work that you have carried out on my behalf.

I have worked in Westbury on Trym and surrounding areas as an independent estate agent for many years, and I pride myself on the service I have always offered my clients. I also seek the same when requiring a service for my family and me. John Baden-Daintree administered the setting up of my Will this year and has to say what a wonderful, comprehensive meeting it was. I had no idea of the complexities for getting it right, and there was no way that any budget online Will Service could do the same and cover sensibly all eventualities, should something ever happen.

If you haven't got a will yet, don't leave this for 'someday, one day, never' as this would be a burden on your family members. Thank you, John, for everything. It was great what was done and a weight off my shoulders.

Avoid! Shocking service at what is an incredibly difficult time. It is almost a year since my Mum passed and we are no further forward with my probate application. The details I uploaded to them initially were not processed until I chased. I was lied to regarding when the application was sent. They didn’t send the right information to probate resulting in it being stopped in January, they decided not to inform me or deal with the query until I chased them in April. They have assured me they are dealing with the matter, however they still haven’t sent the correct forms to me. The Will went to probate with damage to it which needs to be certified, the Will wasn’t damaged when I sent it. Interest costs with the mortgage company are mounting and I can’t even pay it off as Right probate can’t be bothered to send me a Certified Copy of the Will. Nobody including admin assistants or probate advisors answer my emails and I can’t speak to anyone in authority as they are too precious to take phone calls. The Ombudsman is now dealing with my complaint.

I would not recommend Simpsons solicitors in nailsea .
I came in to get my will done in 2024 before I go in for a major operation later this year. They happily took my money but I never heard back from them to say they had received the additional information they requested or that my will was ready to be signed. I called several times asking for an update but was never called back. I then went in several times to the office in Nailsea to ask for a refund due to the lack for professionalism and communication with its clients. I was fobbed off and said this would be done. I received nothing and no communication again. I went into the Nailsea office again & was then informed that the finance department is dealing with this & I should receive the refund within 28 days of my request. I have not received any refund. I do not believe a word they say and I don't believe they are going to give me my money back. I am now having to sort out my own will because I still don't have a will. I don't think I will trust any solitors again

I was very impressed with the professionalism, efficiency and easy going atmosphere at Simpson Solicitors. I needed a power of attorney as soon as possible and in less than an hour Ali and Michelle had me sorted! Amazing service, I would definitely recommend this firm!