Right Legal Group Limited

I have been extremely happy with the service provided. The whole process was dealt with in a professional and reassuring manner. Thankyou very much.

Initially I was impressed. Good meeting covered lots of details, we decided to proceed with getting our wills. Payment made 6 weeks ago and I've heard nothing. I've emailed twice no response. I've called and was advised I would get a call back no response. I've called again and was told the wills had been draughted and was with the supervisor to check. Asked for a timeline which they couldn't give me. Still waiting for draft copy.

Following the transfer of our historic wills from my previous solicitors who had ceased trading we were invited to have the wills reviewed and updated if thought necessary. It was arranged that Ms. Marsland from Simpson solicitors would come to our home and discuss the wills. She arrived punctually, and immediately relaxed us with her professional but friendly manner and discussed what we wanted our wills to facilitate. She made many helpful suggestions which we were happy to adopt. Some weeks later we received draft copies of the wills for comment, we asked for a couple of minor amendments which were acted on. A mutually convenient date was arranged for the wills to be signed and witnessed at our home as we had some difficulties attending her office. They arrived punctually and she talked us through the wills patiently explaining as she went along the consequences of each stipulation, she also explained to us the benefits of setting up a no cost trust to protect the inheritance of the surviving partner, something we hadn’t done on the historic wills and were not aware of, extremely useful advice. A very competent and reassuring professional we would certainly recommend.

I do not recommend the Derby office to deal with your probate affairs. My mother passed away October 2023. I am her only child, named in her will, and her estate is relatively simple with just a few accounts to close and tax/interest to pay. Easy right? Apparently not for Right Legal Group. This is still ongoing. The probate advisor that was originally working on my file disappeared, only to have another take over a few months later. Some time lost and no explanation. Documents that were supposed to be sent over to me (I live in the USA) for signing I never received.. The probate was granted in the summer and from then on..... it went quiet. I started to do my own research calling the banks, NI etc., chasing up on documentation that RLG were waiting for! Poor communication, I got the Complaints Department involved. I noticed, not RLG, that there was some money missing in the Estate accounts from my mother's care home. This was wired over in March and was not entered into my mother's ledger! It is a struggle to get a response unless I copy the complaints department on the email. They are still behind on gathering interest certificates and documentation, I have had to call to push things along. I did finally get an interim payment, after a struggle, their finance department is not quick to respond either. They are still holding a big chunk of money until my taxes are done (is this the reason). Bemrose and Ling in Derby originally held my mother's will and it was transferred to Right Legal Group. Too many wills to deal with and young inexperienced advisors? If I don't get a satisfactory answer soon I will have my mother's file transferred back to me. I wish I had known I could have done this myself.