Richard
Collected on:
Terrible - would never use or recommend
This review is for a different branch.
Paid for a new will over 12 months ago and also for a change to title ownership status for two rental properties. Best part of a year later and when I contact them their person has left and no one was picking up the work. When someone did check the work, neither of two things had been completed. This itself is shocking but it gets worse.
May-24 I'm given a new person to work with and as I have not had any input/response for a while I tried to call them today (29-Aug-24) so they only had three whole months to pick up and resolve things. Firstly I couldn't contact them as they had been using the incorrect address and phone number in their email signature. Secondly, the person handling my affairs to resolve the outstanding has now also left. And yet again, no one has picked up the case file.
What sort of business cannot do basic customer service?
How can a firm of solicitors with their high rates get away with such non-existent customer service?
I have tried to reach someone senior in the business but there are no names. The main website doesn't even provide an email address or a form to submit.
Just went to look at Companies House to find names of actual Directors... and their company hasn't even filed their own Confirmation Statement in time. They are breaching HMRC Companies House rules of not having a valid Confirmation Statement.
Wish I had not come across them and can't believe others are not having similar experiences as from my experience its not about one person getting something slightly wrong or a basic typo, its just they have no systems and processes in place for these basic tasks to go through.
I will update if I'm able to when I hear back. I wonder if the Legal Ombudsman getting involved would cause them to wake up.
Richard Hall
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