Verified review
This review has been left by a verified client who used Right Legal Group Limited.
Matter Type:
Probate
Dennis
Collected on:
Simpson Solicitors
Professional, friendly and good value. Highly recommended
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Simpson Solicitors
01454 322722
We are Solicitors with a difference as we specialise solely in Wills and Probate Law, which is unique and our team are highly-trained experts in this field.
Also known as - Simpson Solicitors
- Address
- BS37 6AD
- 01454 322722
- www.rightlegalgroup.com
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Simpson Solicitors
have 11 other locations
How Simpson Solicitors Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Simpson Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simpson Solicitors. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Simpson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Simpson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Simpson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Richard
Collected on:
Terrible service level - complaint being escalated to Ombudsman
This review is for a different branch.
We dealt with Simpsons Solicitors (part of the Right Legal Group Limited) regarding the issue of a standard will. The experience up to the in-person meeting and payment for the service was professional however the experience beyond that has been time consuming, vacuous and completely unsatisfactory. It took 6 weeks of telephone calls and reminders between the in-person meeting and the issue of the first draft which contained errors including incorrect names and spellings. My initial complaint was acknowledged but Simpsons Solicitors missed their deadline to respond to my initial complaint. I have referred the matter to the Ombudsman. I wish I had read the earlier reviews regarding this sub-standard organisation. I would avoid using their services at all costs.
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Matter Type:
Probate
K &
Collected on:
Obstructive & Unhelpful
This review is for a different branch.
Came over from Australia to assist my mother when her partner passed. Simpson Solicitors held all the documentation and required us to complete a form to get certified copies and said they would 'get back to us' in 14 days. Despite several emails (I got two bouncebacks to the emails send to the original advisor who had sent me my supposed Power of Attorney), I got no response from the last person in the chain. Phone calls proved fruitless (except for one assistant, Anna who was actually helpful and understand our urgency needing documentation to care for my mother) and I just got the same email from the same department saying '14 days'. Have had to request a solicitors meeting and contact the Law Society to get any information or traction. I do not recommend this company at all and suggest you only get assistance from a small law firm or be bogged down in more paperwork when timing is critical. The assistant that originally visited my mother at the time of probate also, did not follow through with changing the property title deeds and just said 'we'll do that later' meaning, we will do that for another fee.
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Richard
Collected on:
Terrible - would never use or recommend
This review is for a different branch.
Paid for a new will over 12 months ago and also for a change to title ownership status for two rental properties. Best part of a year later and when I contact them their person has left and no one was picking up the work. When someone did check the work, neither of two things had been completed. This itself is shocking but it gets worse.
May-24 I'm given a new person to work with and as I have not had any input/response for a while I tried to call them today (29-Aug-24) so they only had three whole months to pick up and resolve things. Firstly I couldn't contact them as they had been using the incorrect address and phone number in their email signature. Secondly, the person handling my affairs to resolve the outstanding has now also left. And yet again, no one has picked up the case file.
What sort of business cannot do basic customer service?
How can a firm of solicitors with their high rates get away with such non-existent customer service?
I have tried to reach someone senior in the business but there are no names. The main website doesn't even provide an email address or a form to submit.
Just went to look at Companies House to find names of actual Directors... and their company hasn't even filed their own Confirmation Statement in time. They are breaching HMRC Companies House rules of not having a valid Confirmation Statement.
Wish I had not come across them and can't believe others are not having similar experiences as from my experience its not about one person getting something slightly wrong or a basic typo, its just they have no systems and processes in place for these basic tasks to go through.
I will update if I'm able to when I hear back. I wonder if the Legal Ombudsman getting involved would cause them to wake up.
Richard Hall
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Verified review
This review has been left by a verified client who used Right Legal Group Limited.
tcatch
Collected on:
Awful
This review is for a different branch.
We dealt with Simpsons Solicitors (part of the Right Legal Group Limited) and had a less than satisfactory experience when creating our new wills. The wills were simple with no special requirements. Between the spelling mistakes, incorrect names on each will, portions of their default template left in place inappropriately and the absolutely glacial pace of communication we were left wanting. All in it took Simpsons Solicitors 14 months to finally produce correct wills and deliver them to us for signing. On top of this, almost two years after initially paying for their services I am now being chased for additional, unwarranted payment. I would avoid this company at all costs.
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Matter Type:
Wills
Nisza
Collected on:
Right Legal Group Derby Branch
This review is for a different branch.
Richard - Customer Experience Executive was very helpful and informative. Giving clear and correct information needed before the appointment . He kindly and promptly booked me and my family an appointment with the Legal Advisor .
Very clear at communication.
Ashleigh - Legal Advisor
She clearly defined the process in a detailed , easy to understand manner.
She was very patient in answering all our queries and any misunderstandings we had regarding wills. She is very kind and accomodating.
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Matter Type:
Probate
Jackie
Collected on:
Probate application still not in after nearly two years
This review is for a different branch.
This firm do not even deserve one star. The service has been absolutely appalling and prospective clients should go elsewhere. Right Legal were instructed in June 2022 to process my mother's straightforward probate application. We have speedily provided all information requested to keep things moving. For no good reason, the development of the probate application has proceeded at slower than snail's pace. We have politely waited weeks sometimes months for updates and these have only been provided after several emails from us. The firm has upheld two formal complaints from me about slow service and poor communication. Finally the papers came through to sign in November 2023 and the firm verified that they had been received back by them and would be sent on. Unbelievably my sister found out yesterday (April 2024) that the application has still not been submitted!!!
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Sam
Collected on:
Incomplete Will
This review is for a different branch.
Do not use or recommend. They had stored my Mum's incorrectly and upon retrieval was incomplete and was missing a page. Lengthy delay to probate. Poor and unprofessional communication with lack of call backs during a difficult time. Tried charging extra fees on top. Complaint referred to Ombudsman
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Gareth
Collected on:
Really poor service and quality of work.
This review is for a different branch.
The service is shockingly poor. From start to finish it was clear that documents are not checked and there is no qualified solicitor checking the work. The individual looking after our account sent out a letter with their own name spelled wrong. Multiple loops of corrections for basic errors and errors which already asked to correct. Finally thought we were at the end of the process when we received our wills but yet again sent the wrong versions. When I emailed and rang up to complain no one returned the call.
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Matter Type:
Probate
Vikki
Collected on:
Avoid unless you want a costly drawn out probate
This review is for a different branch.
If I could give Rights zero stars it would be too many. This company took over 2.5 years to do a straight forward probate. We had three different legal advisors. Documents were lost, they were incorrect and try getting them to answer or return your telephone calls - impossible!
Simpsons solicitors added themselves as an executor when updating my dads Will - he had onset dementia and they told him it would be for the best and then told us we needed to use Rights for the Probate. What this resulted in was a costly and extremely drawn out Probate that was handled poorly by Rights. This firm has put our family in great financial and emotional stress. We even reported them to the Legal Ombudsman and won but it still didnt make anything happen any quicker.
Now we are battling with their Document Management Team to get the return of our property docs - its been 4 months so far and they cant even do a simple thing like that correctly.
People giving 5* reviews for the Will service - check it and make sure they havent added themselves in as an executor and if so get it changed immediately and save the sanity of your family.
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Reviews collected from
Matter Type:
Wills
Sally
Collected on:
Sally
Amy Louise was very helpful with sorting out our will, would highly recommend .
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Matter Type:
Wills
MARY
Collected on:
MARY
Amy-Louise was very helpful arranging my Will and Power of Attorney, making a difficult subject much easier, whilst remaining professional.
I’d happily recommend Simpsons to family and friends
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John
Collected on:
John
We met Grace at the Chipping Sodbury branch to discuss our wills
Grace explained everything we required and incorporated our wishes
Everyone was friendly and efficient
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Matter Type:
Wills
werner
Collected on:
werner
Friendly and helpful staff, in particular Amy- Louise very knowledgeable and she worked on our wills ectr very quickly although it was not rushed. all in all WELL-DONE
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Matter Type:
Wills
Maggie
Collected on:
Maggie
We found Simpsons Solicitors very approachable and helpful. Everything was explained clearly and all our questions answered about our Wills and the writing up. Amy-Louise made it all less stressful than we expected and we would recommend Simpsons hands down.
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Simpson Solicitors are accredited by
About this branch
Description
We are one of the largest Wills & Probate providers in the country. Welcome to Right Legal Group. We are a well established Law firm, regulated by the Solicitors Regulation Authority. We specialise in Wills, Probate & Estate Planning. We have built a network across the country which provides the ‘RightWill’ platform, working together on a mission to change the way people think about making a Will. We preserve not only our clients’ financial assets but their emotional assets too.
Practice areas
Wills, Probate and Estate Planning
Regulated by
Legal services
Personal areas of law
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Wills, Trusts & Probate
- Probate
- Trusts
- Wills