After an initial fumble in the app from the admin team in not realising that I had actually accepted the quote for conveyancing, I have nothing but praise for my final team of Gemma and Emma. I was in a chain with family, and the reassurance I had knowing that my solicitors were not only on the ball with my own sake and purchase but also able to provide updates that would also support my elderly parents in making sure that their far less efficient solicitors were also in step was immense. As we neared completion, Gemma and Emma's updates were clear, efficient and supportive, and on the day itself, when it was looking like we might not be able to complete on the day and I was battling removals companies not arriving, I had complete faith that Gemma was doing all she could to make sure that our link in the chain was ready to go. Beyond this, though, she was looking at how she could ensure that the rest of the chain could also move forward, and presented me with all the options, and understood my prioritiy in getting my parents safely sorted with their purchase ahead of my own. To have such a human attitude throughout a lengthy legal process you're not familiar with was reassurance to an entire extended family and deserves recognition beyond the usual pat on the back. Thank you so much.