Penelope's experience...
After an initial fumble in the app from the admin team in not realising that I had actually accepted the quote for conveyancing, I have nothing but praise for my final team of Gemma and Emma. I was in a chain with family, and the reassurance I had knowing that my solicitors were not only on the ball with my own sake and purchase but also able to provide updates that would also support my elderly parents in making sure that their far less efficient solicitors were also in step was immense. As we neared completion, Gemma and Emma's updates were clear, efficient and supportive, and on the day itself, when it was looking like we might not be able to complete on the day and I was battling removals companies not arriving, I had complete faith that Gemma was doing all she could to make sure that our link in the chain was ready to go. Beyond this, though, she was looking at how she could ensure that the rest of the chain could also move forward, and presented me with all the options, and und
A representative from Bell Lamb & Joynson responded to this review on 14 November, 2024
Thank you for your thoughtful review, Penelope. We're so glad to hear that Gemma and Emma provided the support and reassurance you needed throughout the process. It's great to know that their efforts made a difference, not only for you but for your parents as well. Your feedback is greatly appreciated.
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A quick turnaround at the last minute!
The sellers solicitor really dragged the process out and fortunately Gemma and Emma were able to respond quickly to make sure we completed on time. A great team.
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 21 November, 2024
Thank you for your review, Karen. We're glad Gemma and Emma's quick responses ensured everything was completed on time despite the challenges.
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Excellent
Very professional
Kept me updated all the way
Would definitely use these again
Thanks Gemma
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 13 November, 2024
Thank you for your great feedback Sean. We are glad Gemma provided such a professional service and kept you informed. We wish you all the best.
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Excellent
After an initial fumble in the app from the admin team in not realising that I had actually accepted the quote for conveyancing, I have nothing but praise for my final team of Gemma and Emma. I was in a chain with family, and the reassurance I had knowing that my solicitors were not only on the ball with my own sake and purchase but also able to provide updates that would also support my elderly parents in making sure that their far less efficient solicitors were also in step was immense. As we neared completion, Gemma and Emma's updates were clear, efficient and supportive, and on the day itself, when it was looking like we might not be able to complete on the day and I was battling removals companies not arriving, I had complete faith that Gemma was doing all she could to make sure that our link in the chain was ready to go. Beyond this, though, she was looking at how she could ensure that the rest of the chain could also move forward, and presented me with all the options, and understood my prioritiy in getting my parents safely sorted with their purchase ahead of my own. To have such a human attitude throughout a lengthy legal process you're not familiar with was reassurance to an entire extended family and deserves recognition beyond the usual pat on the back. Thank you so much.
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 08 November, 2024
Thank you so much for your thoughtful and detailed feedback. We’re so glad to hear that Gemma and Emma provided you with the support and reassurance you needed, not just for your own sale, but also in coordinating with your parents’ solicitors. It’s wonderful to know that their dedication and human approach made such a positive impact during the conveyancing process. We truly appreciate your trust in our team and are grateful for your recognition of their efforts. Thank you once again for your kind words.
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Supper Stars
I consider myself extremely fortunate that my solicitor Gemma Scholes and her colleague Emma Coatup acted on my behalf. Nothing ever was too much trouble, and I really did think they ‘were at my side’ throughout the whole process. Gemma’s calm manner especially helped when at the eleventh hour things possibly could have gone very wrong. She kept me informed and reassured, and repeatedly went the extra mile right up to the moment contracts were exchanged. I was most impressed with the quality of the service I received.
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 04 November, 2024
Thank you for your wonderful feedback Kathryn. We’re thrilled to hear that Gemma and Emma provided you with such exceptional support and reassurance throughout your process. Their dedication and professionalism are truly commendable, and we’re glad you felt well-supported every step of the way through your conveyancing matter. Your satisfaction means a lot to us.
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Amazing!
Gemma and her team are absolutely amazing. She always gave me frequent updates about the progression of my house sale which was brilliant as we found it a extremely stressful time. Gemma was freindly, honest and approachable throughout. Would 100% recommend Gemma and her team to my family or friends.
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 09 August, 2024
Thank you for your wonderful review, Chloe. We're delighted to hear that Gemma and her team provided you with excellent support during your house sale. Your recommendation means a lot to us. Best Wishes, Bell Lamb & Joynson.
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Thanks to the Team
I’m so please we chose BLJ to be our conveyencers. Always helpful, with clear advice being given. Gemma and her assistant Olivia were always friendly, and patient and willing to answer any question. As first time buyers there was a lot we didn’t understand about the process, but everything was explained along the way.
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 09 August, 2024
Thank you for your kind words, Tom. We're glad Gemma and Olivia could assist you throughout your first home buying process. Your satisfaction is our priority. Best Regards, Bell Lamb & Joynson.
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Gemma Scholes Bell Lamb & Joynson
Gemma went over and above our expectations! Cannot recommend her enough!
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 09 August, 2024
Thank you, Jon. We’re delighted to hear that Gemma exceeded your expectations. Your recommendation is greatly appreciated.
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Excellent service. Extremely supportive.
From day one of the process of purchasing my home Gemma was supportive explaining to me the order of the process and any terminology used. Whenever I required an answer to a question she was prompt and had a lovely manner. Couldn't recommend her more highly.
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 02 August, 2024
Dear Nicola, Thank you for your positive feedback. We're delighted to hear Gemma provided such supportive and clear guidance throughout your home purchase. Your recommendation means a lot to us. Best regards, Bell Lamb & Joynson
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Complicated and stressful sale
This sale has dragged on for 6 months for many reasons. The past few weeks in particular became really stressful.
Through all this Gemma has explained everything clearly and is very calm which has kept me calm. The entire team have been a pleasure to deal with.
Thank you
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 23 May, 2024
Dear Sarah, Thank you for your feedback. We understand the challenges that can arise during property transactions and are pleased to hear that Gemma and our team were able to provide clear explanations and maintain a calm demeanor throughout the process. Best regards, Bell Lamb & Joynson
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House Move
Gemma was excellent and very efficient with our move, turned our sale and purchase around brilliantly and kept us in the loop all the way. Done exactly as promised and worked very hard for us. I would highly recommend Gemma and this company to anyone.
Lawyer named in this review: Gemma Scholes
A representative from Bell Lamb & Joynson responded to this review on 12 February, 2024
Dear Tom, We're delighted to hear about your positive experience with Gemma and her efficiency in handling your sale and purchase. Thank you for acknowledging her hard work and for your high recommendation. We appreciate your trust in us.
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