A very disappointing service from the Probate department - not sure if it was a case of too many clients or a culture within the company - it felt like our file would come to the top every couple of weeks, one task would be done (or just considered) and back to the bottom of the pile it went. Only when a formal complaint was submitted did any concerted action happen. This laidback approach wouldn't work in any other profession. The management needs to look at how Probate applications are processed, with weekly checks and updates for all clients.