Russell & Russell Solicitors LLP

01244 405700

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid. Read more...

Also known as - Russell & Russell

Address
9 & 13 White Friars
Chester
Chester
Cheshire
CH1 1NZ
01244 405700
www.russellrussell.co.uk

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Accreditations

Other locations

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Available lawyers at Russell & Russell Solicitors LLP

Karen Woods

Daniel Dickinson

Chartered Legal Executive (FCILEx)

Laura Muir

Lucy Cartwright

Louise Simons

Stephen Coupe

Melissa Billington

Michala Wilson

Richard Thomas

David Kitchen

Richard Querelle

Thomas Myers

Catherine Egan

Fee Earner (non-solicitor)

Lauren Gratrix

Shannon Wood

How Russell & Russell Solicitors LLP Compares

Value for money

This firm - 96%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%

Overpriced 0%

About Right 94%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 33

75th / 4673

Company & Commercial

1st / 20

101st / 4433

Housing & Property

1st / 4

177th / 4274

Family Law

1st / 28

119th / 3867

Wills, Trusts & Probate

1st / 30

15th / 3538

Commercial Property

1st / 17

128th / 3356

Regulations

1st / 20

19th / 2612

Personal Injury

1st / 25

10th / 2410

Crime/ Criminal Defence

1st / 10

15th / 2130

Welfare & Benefits

1st / 15

29th / 821

Charities

1st / 12

15th / 573

Driving offences

1st / 6

24th / 353

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

1133
Very Good

77
Average

17
Poor

10
Awful

56

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Matter Type:

Residential Conveyancing

Dan

November 06, 2024

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Great service as usual

I've used R&R several times over the years for conveyancing services and they have been consistently great every time.
Louise was very responsive and supportive throughout what is inevitably a stressful time! Thankyou!

Lawyer named in this review:
Louise Simons

Louise Simons

A representative from Russell & Russell Solicitors LLP responded to this review on 07 November, 2024:

Thank you for your continued trust in R&R, Dan. We're so glad Louise was able to provide responsive and supportive service during a stressful time. We look forward to assisting you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Harriet & Alex

November 06, 2024

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Fantastic Team and Service!

Eileen, Karen and team were fantastic. Buying your first London property is daunting but Eileen was incredibly helpful and was by our side throughout the whole process. We felt well informed and any questions we had were answered quickly. They did everything they could to make the process seamless, and completing was a team effort!

Lawyers named in this review:
Karen Woods Eileen Leadbetter

Karen Woods

Eileen Leadbetter

A representative from Russell & Russell Solicitors LLP responded to this review on 07 November, 2024:

Thank you for your fantastic feedback Harriet & Alex. We are so glad Eileen, Karen and the team could support you through your first London property purchase. It’s great to hear the process felt seamless for you.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Sam Jones

October 30, 2024

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Hoole House Purchase

R&R headed up by Eileen were extremely helpful and professional throughout the process, highly recommend

Lawyer named in this review:
Eileen Leadbetter

Eileen Leadbetter

A representative from Russell & Russell Solicitors LLP responded to this review on 31 October, 2024:

Thank you for your recommendation, Sam. We're thrilled to hear Eileen and the team provided helpful and professional support throughout. Best Wishes, Russell & Russell.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Dave Smith

October 22, 2024

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Conveyancing service

We cannot thank Karen and her team for what has been a very challenging experience for them in providing a conveyancing service on our properties they have been extremely diligent, professional and supportive and have kept us constantly updated on progress. We can’t thank them enough and wouldn’t hesitate to recommend them to family and friends.

Lawyers named in this review:
Karen Woods Eileen Leadbetter

Karen Woods

Eileen Leadbetter

A representative from Russell & Russell Solicitors LLP responded to this review on 23 October, 2024:

Thank you for your thoughtful review Dave. We are so pleased that Karen, Eileen and the team could guide you through the challenging process with diligence and professionalism. Your recommendation means a lot.

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Phoebe

October 12, 2024

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First House purchase

Myself and my partner were purchasing our first house and a family member recommended Russel and Russel as our solicitors. We are glad they did as they helped and guided us through the process keeping us up to date and were there for any questions we had. We would definitely use them again and recommend them. Thank you Eileen and Karen for all the help

Lawyers named in this review:
Karen Woods Eileen Leadbetter

Karen Woods

Eileen Leadbetter

A representative from Russell & Russell Solicitors LLP responded to this review on 14 October, 2024:

Thank you for your kind words, Phoebe. We’re so glad Eileen and Karen could guide you through your first home purchase smoothly. We appreciate the recommendation and look forward to assisting you again in the future.

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Housing & Property

Matter Type:

Purchase and Sale

Jennifer

October 04, 2024

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Exceptional from start to finish

Michala has been an absolute godsend for us as a family. We've had one heck of a ride trying to sell a shared ownership property. Michala has been through the highs and lows with us and has been nothing but professional and approachable. She is extremely knowledgeable about anything to do with conveyancing especially shared ownership. Michala kept us calm when the pressure really hit and reassured us that everything would be ok. We as a family will be forever gratful to Michala and all the hard work she put in to secure our first proper family home. She went above and beyound everystep of the way. I would not hesitate to recommend Michala and we will actually miss our interactions with her. Thank you Michala your been amazing!

Lawyer named in this review:
Michala Wilson

Michala Wilson

A representative from Russell & Russell Solicitors LLP responded to this review on 08 October, 2024:

Thank you so much for your heartfelt review. We’re overjoyed to hear that Michala was such a tremendous support for your family during the sale of your shared ownership property. It’s wonderful to know that her professionalism, knowledge, and reassuring presence made a significant difference during a challenging time. We truly appreciate your kind words and recommendation. Michala is an invaluable member of our team, and she will surely miss working with you as well. Congratulations on securing your first proper family home. If you ever need assistance in the future, please don’t hesitate to reach out.

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Housing & Property

Matter Type:

Residential Conveyancing

Jennifer

October 04, 2024

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Exceptional from start to finish

Lawyer named in this review:
Michala Wilson

Michala Wilson

A representative from Russell & Russell Solicitors LLP responded to this review on 08 October, 2024:

Thank you so much for your incredibly kind words and thoughtful review. Michala is truly dedicated to her clients, and it's heartwarming to know that she was able to make such a positive impact during what can be such a stressful process. Selling a shared ownership property can be tricky, and we're so glad Michala was able to guide you through every step with her expertise and calm approach. Your appreciation means the world to her and to us as a team. We are thrilled to have helped you secure your first proper family home, and it's wonderful to hear that Michala's hard work made the journey smoother for you.

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

J Palgrave-Jones

October 02, 2024

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The team at Russell & Russell Solicitors always exceed expectations

Karen Woods and her team have always provided an exceptional level of service. I have been a client the past 30+ years.
Always a first class service, with clear communication and excellent professional advice.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 04 October, 2024:

Thank you for your loyalty and kind words. We're delighted to hear that Karen Woods and her team consistently provide you with exceptional service.

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Family Law

Verified review

Matter Type:

Children Act proceedings

Kai Capel

October 02, 2024

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Brilliant

I had Mel and she’s been absolutely brilliant with me and my daughter. I had a really difficult case and Mel has helped so much to get me through it I can’t thank her enough. Would definitely recommend such a lovely team.

Lawyer named in this review:
Melissa Billington

Melissa Billington

A representative from Russell & Russell Solicitors LLP responded to this review on 04 October, 2024:

Thank you for your wonderful feedback, Kai. We’re so glad to hear that Mel was able to support you and your daughter through a difficult time. Your recommendation means a lot to us.

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Ed L

September 28, 2024

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Wonderful experience buying first property

We recently bought our first property in Chester and Russell & Russell's Conveyancing team were recommended to us by a friend. We're so glad they were as our experience working with Eileen and the rest of her team was excellent. All our queries were answered promptly and all our needs were met with professionalism and kindness. The whole process was completed in 3 months and all for a very reasonable fee. We couldn't recommend Russell & Russell enough - thank you Eileen and the team!

Lawyer named in this review:
Eileen Leadbetter

Eileen Leadbetter

A representative from Russell & Russell Solicitors LLP responded to this review on 30 September, 2024:

Dear Ed, Thank you for your wonderful feedback! We’re thrilled to hear that Eileen and the conveyancing team provided you with excellent service during your first property purchase. Your recommendation means a lot to us! Best regards, Russell & Russell Solicitors

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Reviews collected from

Housing & Property

Matter Type:

Purchase and Sale

Susan

July 28, 2024

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Susan

Really helpful receptionist.

A representative from Russell & Russell Solicitors LLP responded to this review on 29 July, 2024:

Dear Susan, Thank you for your kind words about our receptionists service. We appreciate your recommendation. Best Regards, Russell & Russell Solicitors LLP

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Housing & Property

Matter Type:

Purchase and Sale

Anthony

May 20, 2024

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Anthony

Just completed on my 6th!! house sale with Russell & Russell over several years and thought I should finally leave a review!

Each transaction has been dealt with professionally, timely and with good humour sprinkled in!

Special mention to Karen Woods and Diane Asbury and of course the rest of the team too.

There's a reason why I've always used them time after time for my conveyancing needs - they're the best!

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 21 May, 2024:

Dear Anthony, Thank you for your continued trust and for taking the time to leave such a positive review! We're thrilled to have supported you through six house sales, and we're delighted to hear that each transaction was handled professionally and with good humour. We'll be sure to pass on your kind words to Karen, Diane, and the rest of the team. Should you need assistance in the future, don't hesitate to reach out. Best regards, Russell & Russell Solicitors

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Housing & Property

Matter Type:

Purchase and Sale

Charlotte

August 28, 2023

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Charlotte

Fantastic service from all at Russell and Russell, the second time we have used their services. They were so professional, helpful, knowledgeable and friendly. They made the process so smooth and easy. We were informed about progress and the next steps and kept constantly informed. Emails were answered immediately and answers to questions we asked found out straight away. They took the stress out of buying a house and were so enthusiastic and genuinely please for us when we got our dream property. Would recommend Russell and Russell Solicitors and give them a 10 out of 10. Charlotte and Jos Jobse.

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Housing & Property

Matter Type:

New home purchases and sales

Harry

November 28, 2022

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Harry

Great service. Always quick at responding to any emails and helped throughout. Thank you to Louise and Kelly.

Lawyer named in this review:
Louise Simons

Louise Simons

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Housing & Property

Matter Type:

Purchase and Sale

John

September 25, 2022

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John

Very good conveyancing as the team has a very effective speed to completion

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