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How Russell & Russell Solicitors LLP Compares

Value for money

This firm - 95%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Russell & Russell Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    1176
  • Very Good

    82
  • Average

    17
  • Poor

    10
  • Awful

    58

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Brent

Matter Type:

Disputed Wills

Brent

November 28, 2024

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Collected on:

Customer service leaves a lot to be desired.

Telephone message left re my Mums estate distribution , staff member in question whom I had to telephone after one week of no reply would not listen to my point of view as the bill payer and joint executer with my Daughter of her Grandmothers estate appointed by her Grandfather and Grandmother l insisted she hear me out to which she put the phone down on me. My reply was that the firms customer service stank and was outrageous in particular to the bill payer jointly. I have never experienced such disrespect of a 61 year old customer in my entire life.

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Jeanette

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Probate

Jeanette

August 23, 2024

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Collected on:

Dealing with Mums estate

As a family we were dealt with sensitively at a very sad time. No question was too much. No extra phone call too much. Idiot proof language was used (much appreciated) and things were all tied up within a decent time.

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Alan

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Wills

Alan

July 15, 2024

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Collected on:

Lasting Power of Attorney and Wills

My wife and myself decided to take Power of Attorneys out for, 1) health and welfare and 2) property and financial affairs. Appointments were timely and handled very efficiently and reassuringly. The whole process was explained and we were informed as things progressed.

New wills were drafted and completed in accordance with our instructions.

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Russell

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Wills

Russell

May 16, 2024

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Drafting of a Will - Emma Wood

To put it simply, you need to trust your solicitor - not all solicitors are the same but Emma Wood from Russell and Russell is brilliant. You are in safe hands - thank you

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Barbara

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Wills

Barbara

February 28, 2024

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Collected on:

Making a Will

Lawrence was very friendly and extremely helpful. He explained everything and answered all my questions about making my will. First class solicitor .

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John

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Wills

John

February 20, 2024

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Collected on:

Excellent service and advice for Wills

We needed to update our wills and needed advice as well as creating new wills. The solicitor provided excellent service and we were very happy with outcome

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Anonymous

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Probate

Anonymous

February 07, 2024

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Collected on:

Superb company. professional and friendly

Russell and Russell Solicitors have managed my brothers affairs for several years and are superb to deal with

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Jodie Brown

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Residential Conveyancing

Jodie Brown

December 20, 2024

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Collected on:

Proactive & super helpful!

Amazing communication, timeliness and proactive every step of the way. I’ve used Russell&Russell’s services for my first and second home and will use them again next time.
Karen Woods & Diane Asbury specifically have been amazing.

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Ruslan Stoyanov

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Matter Type:

Purchase and Sale

Ruslan Stoyanov

December 17, 2024

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Collected on:

Excellent solicitors

Very professional and efficient service from the start. Karen and Eileen were very prompt and very thorough with all our enquiries. Great communication and clear advice with all our matters. Thank you very much, it was a pleasure to work with you!

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Lorcan Knowles

Verified review

This review has been left by a verified client who used Russell & Russell Solicitors LLP.

Lorcan Knowles

December 16, 2024

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Emily Anderson, Richard turnbull

I want to thank the 2 enclosed very much for helping me through this case it’s been daunting over me for a while and I’m just happy it’s over with now. Great support from Emily over the phone and Richard in my sentencing. Also mention the other solicitors I have dealt with over this course

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Reviews collected from

Ingrid

Matter Type:

Wills

Ingrid

August 06, 2023

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Collected on:

Ingrid

Did both power of attorney for medical and financial purposes, and was my attorney for the probate services when my husband passed away five years ago will highly recommend.

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Cheryl

Matter Type:

Probate

Cheryl

May 09, 2023

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Collected on:

Cheryl

Extremely helpful and very responsive with emails and chasers. Rebecca has been of great assistance. Highly recommended

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amit

amit

December 21, 2021

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Collected on:

amit

Very friendly and helpful.

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John

John

May 15, 2021

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Collected on:

John

Always helpful.

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Russell & Russell Solicitors LLP are accredited by

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About this branch

Description

Our offices are based in Bolton, Chester, Atherton, Farnworth, Horwich, Middleton and Bury. We have a number of specialist accreditations across each practice area and operate to the Law Society’s legal practice quality marks, Lexcel, Conveyancing Quality Scheme (CQS) and Will & Inheritance Quality Scheme (WIQS).

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Drugs offences
    • Murder and Manslaughter
    • Professional Conduct
    • Regulatory Defence
    • Theft
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Planning
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Welfare & Benefits
    • Benefits
    • Housing
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Commercial Law
    • Corporate finance
  • Regulations
    • Licensing
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