Reluctant as I was to commence a personal injury claim, Russell & Russell Solicitors talked me through the whole process of what to expect, answering all my questions and allowing me time to deliberate. There was no pressure, only professional and honest advice. Given Russell & Russell’s approach, I had no qualms about choosing Russell & Russell to represent me. And I’m glad I did.
Given that the time to claim expired within a matter of months, Jane Penman worked tirelessly and swiftly in collating all required information and documentation, completing everything within the allotted timeframe.
I was kept abreast of all aspects of my claim - via letters, emails and phone calls - and Jane Penman was always on hand to answer any of my questions or assuage my concerns, even listening to me waffle on when I found things difficult to deal with.
A special mention to Fiona White, too. Like Jane Penman, Fiona White was always keeping me informed and happy to answer my questions and explain the whole process whenever required.
Never having dealt with any Solicitors prior to now, I’m left with nothing but a positive impression of Russell & Russell. As ridiculous as it may appear, it was like having my hand held through the whole process, which I greatly appreciated as it was a difficult experience for me.
I cannot thank Jane Penman and Fiona White enough for their patience and professionalism. Other people were involved, too, and they were also a pleasure to deal with.
Thanks to the efforts of Russell & Russell, I received a positive outcome and can now move on with my life.
I have no qualms in recommending Russell & Russell Solicitors and everybody mentioned above.
All I can say is, thank you.
