Anthony
Just completed on my 6th!! house sale with Russell & Russell over several years and thought I should finally leave a review!
Each transaction has been dealt with professionally, timely and with good humour sprinkled in!
Special mention to Karen Woods and Diane Asbury and of course the rest of the team too.
There's a reason why I've always used them time after time for my conveyancing needs - they're the best!
A representative from Russell & Russell Solicitors LLP responded to this review on 21 May, 2024
Dear Anthony, Thank you for your continued trust and for taking the time to leave such a positive review! We're thrilled to have supported you through six house sales, and we're delighted to hear that each transaction was handled professionally and with good humour. We'll be sure to pass on your kind words to Karen, Diane, and the rest of the team. Should you need assistance in the future, don't hesitate to reach out. Best regards, Russell & Russell Solicitors
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Conveyancing service
We cannot thank Karen and her team for what has been a very challenging experience for them in providing a conveyancing service on our properties they have been extremely diligent, professional and supportive and have kept us constantly updated on progress. We can’t thank them enough and wouldn’t hesitate to recommend them to family and friends.
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 23 October, 2024
Thank you for your thoughtful review Dave. We are so pleased that Karen, Eileen and the team could guide you through the challenging process with diligence and professionalism. Your recommendation means a lot.
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First House purchase
Myself and my partner were purchasing our first house and a family member recommended Russel and Russel as our solicitors. We are glad they did as they helped and guided us through the process keeping us up to date and were there for any questions we had. We would definitely use them again and recommend them. Thank you Eileen and Karen for all the help
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 14 October, 2024
Thank you for your kind words, Phoebe. We’re so glad Eileen and Karen could guide you through your first home purchase smoothly. We appreciate the recommendation and look forward to assisting you again in the future.
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The team at Russell & Russell Solicitors always exceed expectations
Karen Woods and her team have always provided an exceptional level of service. I have been a client the past 30+ years.
Always a first class service, with clear communication and excellent professional advice.
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 04 October, 2024
Thank you for your loyalty and kind words. We're delighted to hear that Karen Woods and her team consistently provide you with exceptional service.
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Poor communication
A frustrating experience in what should have been a straightforward Probate house sale. Frequently asked for documents that had already been provided, frequent repeat requests for the same information, unable to use Docusign which caused delays due to one of the executors living overseas.
Final funds were paid into the wrong account despite filling in the forms AND following up with emails to confirm the bank account in which the funds were to be paid into.
There needs to be better communication between Karen and Diane to prevent all the unnecessary confusion.
I will feed back to Matthews Estate Agents who recommended Russell&Russell.
Lawyer named in this review: Karen Woods
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Conveyancing
Very professional approachable and extremely helpful throughout
Thank you for a wonderful service
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 20 September, 2024
Thank you for your kind words! We’re thrilled to hear that you found our team professional, approachable, and helpful. It’s our goal to provide wonderful service, and your feedback means a lot to us. If you need any assistance in the future, please don’t hesitate to reach out!
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A very smooth house sale
I was extremely impressed with all the help, support and advice I got from Russell & Russell regarding the sale of my house, everything was very clearly explained to me and any query I had was always answered quickly. Every communication was highly professional but also friendly and reassuring, I would highly recommend the firm and would certainly use them again.
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 02 September, 2024
Dear Sarah, Thank you for your kind words. We’re delighted that you found Karen's support and advice helpful throughout your house sale. We appreciate your recommendation and look forward to assisting you again in the future. Best regards, Russell & Russell Solicitors LLP
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Mortgage Transaction
Russel & Russell were professional and` efficient all through the process. Would certainly use again and recommend.
Thank you
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 27 August, 2024
Dear Ben, Thank you for your feedback. We’re pleased to hear that Russel & Russell provided professional and efficient service. Your recommendation and intention to use us again are greatly appreciated. Sincerely, Russel & Russell
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House sale
Excellent smooth service. Kept informed throughout the whole process. Would highly recommend Karen at Russell & Russell
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 12 August, 2024
Thank you for your review. We’re pleased to hear that Karen provided an excellent and smooth service while keeping you informed throughout the house sale process. Your recommendation is greatly appreciated.
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Five Stars is not enough
Russell Russell have taken all the pain out moving house. Their guidance along the route has been impeccable.
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 06 August, 2024
Dear Brian, Thank you for your kind words. We're delighted that Karen made your house move smooth and pain-free. We appreciate your recommendation. Best regards, Russell & Russell Solicitors LLP
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House Purchase
Such a great experience. Everything was explained to me and always had quick responses. My sister actually recommended Russell & Russell to me after having been really pleased with the service she'd received.
Lawyer named in this review: Karen Woods
A representative from Russell & Russell Solicitors LLP responded to this review on 23 July, 2024
Dear Morgan, Thank you for your positive feedback. We’re glad to hear that everything was well-explained and that you received prompt responses. Your sister’s recommendation and your satisfaction with our service mean a lot to us. Best regards, Russell & Russell Solicitors LLP
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