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How Star Legal Limited Compares

Value for money

This firm - 87%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Star Legal Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Star Legal Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 10%
About Right 90%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 90%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Star Legal Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Star Legal Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 90%
No 10%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 90%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Star Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Star Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 90%
No 10%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Star Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

  • Excellent

    367
  • Very Good

    36
  • Average

    8
  • Poor

    5
  • Awful

    38

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Star Legal Limited.

Matter Type:

Wills

Anonymous

November 11, 2024

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Client Feedback

First class service with straightforward, clear and practical advice.
Very satisfied with the outcome of my matter.
Fees were very satisfactory

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Mrs S

Verified review

This review has been left by a verified client who used Star Legal Limited.

Matter Type:

Wills

Mrs S

August 21, 2023

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Review

Every meeting with Deborah Morgan was so informative we had difficult questions to ask and she was so helpful. The advice made the process so much simpler, will se their services again.
Even the gentleman in the reception as so friendly, he put us at ease.

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Anonymous

Verified review

This review has been left by a verified client who used Star Legal Limited.

Matter Type:

Residential Conveyancing

Anonymous

August 21, 2023

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Selling my house

Very Professional and Efficient. Kept me posted along the way.

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Mr J

Verified review

This review has been left by a verified client who used Star Legal Limited.

Matter Type:

Lasting power of attorney

Mr J

July 31, 2023

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Lasting power of attorney

Very please with the whole process

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Steve & Kay

Verified review

This review has been left by a verified client who used Star Legal Limited.

Matter Type:

Wills

Steve & Kay

February 22, 2023

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Updating our joint wills

We needed our wills updating, we had a number of matters to sort out including the severance of our joint tenancy. It was all dealt with in a timely and professional manner. We have already recommended Star Legal to other family.

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Richard

Matter Type:

Disputed Probate

Richard

December 24, 2022

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I feel they have taken advantage of my late elderly grandmother

They convinced my grandmother that she should name them as an executor in her WILL.

When she passed away they allocated a member of star legal to be the executor and that person has since been responsible for signing off on all expenses incured.

They have dragged the case out as long as they possobly could (currently over 3.5 years). They have also charged over £30k for acting as executors in an estate which was very small leaving next to nothing for the benificiaries.

I have made an official complaint to a guy called Phillip Hands and he has investigated and found no wrongdoing in the course of his investigation Deborah Morgan of Haverfordwest branch has flat out lied about what she has told me.

I now need to go through the legal ombudsman to complain further, the stress and hastle of this lenghty ordeal has seriously affected my mental health.

I feel like I have been stolen from by this company with absolutly nothing I could do about it as named executors I couldnt have them removed.

Please please stay away from this firm if you value your money and sanity!

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Mr N

Verified review

This review has been left by a verified client who used Star Legal Limited.

Mr N

July 13, 2022

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Great Service

Great efficient and timely service and explained things clearly.

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Mr J

Verified review

This review has been left by a verified client who used Star Legal Limited.

Matter Type:

Wills

Mr J

May 04, 2022

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Collected on:

First Class

After my dealing with Deborah, I've found them to be friendly and helpful. Great advice and legal knowledge and a reasonable price as well. Honest, straight forward, practical and clear advice. I would always use them.

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Anonymous

Verified review

This review has been left by a verified client who used Star Legal Limited.

Anonymous

March 07, 2022

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Wills Written

Star Legal wrote our parents Wills for them. They were called to the house to read the wills out to them and were helpful beyond belief. A First Class service at reasonable cost.

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G

G

August 19, 2021

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Very much appreciated.

A through approach to the purchase on our behalf which we very much appreciated.

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Reviews collected from

Dan

Dan

April 27, 2022

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Dan

We were reccomended to use Star Legal by the equally excellent Maggs & Allen estate agents, Angela and Chloe are first rate, communication was clear concise, time frames were met and every aspect was handled with total professionalism - Well recommended.

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CHRIS

CHRIS

April 13, 2022

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CHRIS

Amazing Litigation @ Star Legal, Fishponds -
I would like to take this opportunity to thank Peter Wood and his lovely team @Star Legal Fishponds for dealing with a difficult and prolonged litigation case. Peter Wood’s advice, professionalism and kindness was outstanding at an extremely difficult time. “ I am so happy to recommend Peter Wood and his team @ Star Legal, Fishponds”
Thank you again.
Mr C -Hereford

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Fiona

Fiona

March 05, 2022

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Fiona

I can’t recommend star legal Tiverton enough! Richard and Helle were amazing to deal with throughout the process of our new house purchase. This was not a normal house purchase with lots of time on our hands, this was an auction purchase with an extremely tight turn around time (with non negotiable completion date) at a very busy period for the property market (June 2021).

Richard and Helle kept us updated throughout and took away the stresses, going above and beyond to ensure we completed on time to meet our auction terms. Richard is extremely knowledgeable and explains everything clearly, he was able to keep our confidence throughout the process, despite some hurdles along the way out of his control! We are very happy we used Star Legal Tiverton and wouldn’t want to use anywhere else in the future.

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Mike

Mike

February 17, 2022

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Mike

Sims Cook & Teague were brilliant, but since being taken over by Star they are awful. Poor communication & showed no interest in my elderly mum's house sale.

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Stephen

Stephen

February 06, 2022

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Stephen

Difficult to see if these Guys are really interested. Been using them 2018, and the service seems to be going down hill rapidly

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About this branch

Description

Through our head office based in Bristol and our other offices based in the South West and Wales, we have lawyers who are able to work flexibly to provide the best service for our diverse client base. Our clients include those local to the South West and Wales, UK national clients and international clients. Our practice is built around highly experienced and knowledgeable lawyers. We make intelligent use of technology. Our ethos is to offer a competitively priced personal service provided by experts in their fields.

Regulated by

Solicitors Regulation Authority

Legal services

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