Verified review
This review has been left by a verified client who used Frettens LLP.
David John
Collected on:
House move
Laura is very friendly knowledgeable and very helpful
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Frettens LLP
01202 280475
We are a leading law firm based in the sunny south of England, with offices in both Christchurch and Ringwood. We are bright, modern and accessible, offering a full range of services for businesses and individuals across the country based on these key principles. The firm is CQS accredited, has been recommended by The Legal 500 legal directory, and is recognised as a 'very good' place to work by Best Companies. Read more...
Also known as - Frettens Solicitors
- Address
- BH23 1PZ
- 01202 280475
- www.frettens.co.uk
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Frettens LLP
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How Frettens LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Frettens LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Frettens LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Frettens LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Frettens LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Frettens LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Frettens LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Frettens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Sale of flat
I had used Frettens previously, to extend the lease on my flat, and thought they were a good firm so was keen to use them again for its sale. Frettens dealt with my initial approach very quickly and efficiently. Once I accepted an offer, I was impressed with the way that the conveyancing and leasehold teams acted in a very joined-up manner; liaising with each other without any input necessary from me. As the sale progressed I received quick and clear advice from Edward. He has a very good telephone manner; very polite and approachable, easy to get along with and helped me to feel confident.
A representative from Frettens LLP responded to this review on 19 December, 2024:
Thank you for your 4 star review! We're glad that Eddie and the team were able to help :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Christopher Aubrey Charles
Collected on:
excellent service
Second time i have had Cheryl Phimster act for me on sale of a house.
Brilliant service from start to finish
A representative from Frettens LLP responded to this review on 19 December, 2024:
Thank you for your review. We have passed your comments on to Cheryl and the team.
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Karen
Collected on:
Sale of my apartment
We received an exceptional level of service from Clare Hallett & Tahnee Turtle who made the sale of our property almost enjoyable!!!! We would highly recommend Frettens.
A representative from Frettens LLP responded to this review on 19 December, 2024:
Thank you for your kind review of Tahnee and the team! We have passed your comments onto them :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Andrew Richard
Collected on:
Very good all round support.
Good teamwork and communication supported by excellent legal advice (Charlotte Pottinger) resulted in a smooth and timely sale transisiton.
A representative from Frettens LLP responded to this review on 19 December, 2024:
Thanks for your positive feedback! We have passed your comments onto the team :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Peggy
Collected on:
With 3 LPA'S they were excellent
I was concerned that with three Three LPAs dealing with my mother's house sale, it would be difficult, especially with one brother in Canada and another causing issues. The solicitors kept everyone updated, which made the sale go through easily.
A representative from Frettens LLP responded to this review on 19 December, 2024:
Thank you for your five star review! We're glad that Jen and the team were able to help me with your sale, and have passed your comments onto the team :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Nigel George Robert
Collected on:
Residential sale and purchase.
Very happy with a quick and professional service.
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Matter Type:
Child Access
Penelope
Collected on:
Fantastic service
I received a brilliant service at a very difficult time. The entire Family Team were knowledgeable, approachable and very efficient. Olivia had a great understanding of our individual family needs and was able to convey this to Court in a sensitive and clear manner.
A representative from Frettens LLP responded to this review on 16 December, 2024:
Thank you for leaving us a review Penelope, we appreciate all the feedback. We are always pleased to hear that our service has met your standards. Your kind words have been passed onto the team :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Ariadne
Collected on:
Approachable, friendly and efficient
Natalie dealt with my purchase from start to completion very efficiently. She was always friendly and approachable, as was the rest of the team. I would highly recommend Frettens’ services.
A representative from Frettens LLP responded to this review on 13 December, 2024:
Thank you for leaving us such a lovely review Ariadne. We hope you're settling into your new house nicely and have passed your kind words onto Natalie :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Rachel
Collected on:
House purchase
Phoebe was brilliant she was mostly looking after me.
Quick at responding
Fairly easy to understand no jargon!
A representative from Frettens LLP responded to this review on 12 December, 2024:
Thank you for leaving us such a glowing review Rachel. We hope you are loving your new home. We look forward to working with you closely again in the future :)
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Reviews collected from
Matter Type:
Residential Conveyancing
Louisa
Collected on:
Louisa
We used Frettens for buying/selling our house. They were efficient and communicated well throughout the process.
A representative from Frettens LLP responded to this review on 06 December, 2024:
Thank you for your review Louisa, we appreciate all the feedback. We hope you are enjoying your new home and look forward to working with you closely again in the future. :)
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Matter Type:
Residential Conveyancing
Carole
Collected on:
Carole
Jennifer was amazing, so friendly and helpful, would recommend them
A representative from Frettens LLP responded to this review on 27 November, 2024:
Thank you for leaving us a review Carole, we always appreciate your valuable feedback. We hope you are settling into your new home well and look forward to working with you closely again in the future :)
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Sarah
Collected on:
Sarah
I went with Frettens as they seemed to have a good reputation and I wanted to support a local business. I was happy with the initial onboarding process, which was clear and streamlined.
My issues with the service I received was 75% around their dismissive attitude and 25% around them not doing agreed tasked on time which led to missing our completion date for a house sale. This was completely avoidable.
Several times I would be told I would receive an update, which never came. More than once my solicitor went on leave without a heads up and I would find out by getting their out of office response (of course I don’t resent them having leave, it was the lack of communication). When the searches came through I was told I could have a phone call on Friday morning if I had any questions. I said yes please, and this was ignored. More than once I sent an email that was just not responded to.
My ISA funds were not requested in time. Searches were not sent off in time. Despite them having the paperwork for 8 weeks. When it looked like we were going to miss the completion date, I mentioned something about the estate agent being concerned we were set to miss the completion date I received a dismissive, ‘oh they just have monthly targets’. Erm.. there’s a buyer (me) and a seller that have removals that need to be rebooked at short notice and other pretty major inconveniences. The attitude was just not ok.
Every day for over a week I was told we would exchange tomorrow and this was always me chasing them for an update because each day I was believing it was going to happen. I contained my irritation at the time as I feared it could delay everything even more.
I have gone elsewhere now to sort out my will and I would never use Frettens again. In short I found them apathetic, rude and incompetent. I spoke with the estate agent throughout the process and they commented that I had had a particularly bad experience and was unlucky with my allocation of solicitor.
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Matter Type:
Employment Law
Jason
Collected on:
Jason
A big thank you to Michelle Kemp , Partner & Head of Employment
A representative from Frettens LLP responded to this review on 13 September, 2024:
Thank you so much for leaving a five star review! We're so glad that Michelle was able to help you with your employment matter and have passed your review on to her :)
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Matter Type:
Residential Conveyancing
Sean
Collected on:
Sean
Frettens team were very good at keeping us informed of any updates with regards to our house sale and made the process as smooth as possible.
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Frettens LLP are accredited by
About this branch
Description
Our bright team are not only experts in their field, but excellent communicators with a positive, can-do approach to helping clients. The team use plain English and don’t hide behind unnecessarily complex ‘legalese’. As a client, you will always have your lawyer's name, email, and direct contact number for ease of access. Your first meeting with us is always free. People shouldn’t be put off seeking legal advice for fear of being charged to be told they don’t have a case.
Regulated by
Legal services
Personal areas of law
-
Consumer
- Consumer Disputes
- Consumer Rights
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Change of name
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- Lasting power of attorney
- Marriage and civil partnerships
- Matrimonial finance
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Money & Tax
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Wills
- Probate
- Trusts
- Wills
Business areas of law
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Intellectual Property
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Small businesses
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
-
IT & Intellectual Property
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Personality and Image Rights
- Trade Marks and Designs