Verified review
This review has been left by a verified client who used Frettens LLP.
Joe Richard
Collected on:
Review
Did a great job, very thorough, kept me informed of everything
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Frettens LLP
01202 280475
We are a leading law firm based in the sunny south of England, with offices in both Christchurch and Ringwood. We are bright, modern and accessible, offering a full range of services for businesses and individuals across the country based on these key principles. The firm is CQS accredited, has been recommended by The Legal 500 legal directory, and is recognised as a 'very good' place to work by Best Companies. Read more...
Also known as - Frettens Solicitors
- Address
- BH23 1PZ
- 01202 280475
- www.frettens.co.uk
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Frettens LLP
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How Frettens LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Frettens LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Frettens LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Frettens LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Frettens LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Frettens LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Frettens LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Frettens LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Laura
Collected on:
Conveyancing Services
Tahnee was very responsive and organised in this very frustrating process. She kept us updated and helped push things forward as much as she could. She explained clearly what was needed from us and answered any questions for us. Would highly recommend Frettens to assist you when selling a house thank you Tahnee
A representative from Frettens LLP responded to this review on 21 February, 2025:
Thank you for leaving us a review Laura. We are always glad to hear that Tahnee was able to assist you with moving house, despite the frustrating situation. Your kind words have been passed onto the team and we hope you are settling into your new home nicely :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Maternity and Paternity
Lisa Jay
Collected on:
Helped me navigate the complexities of my legal rights.
I can't thank Chris and Francesca enough for the incredible support and guidance they provided during what was an incredibly challenging time for me. I was made redundant while on maternity leave, and I felt lost and overwhelmed by the situation. From the start, Chris was proactive in helping me navigate the complexities of my legal rights.
They took the time to listen to my concerns, explained everything clearly, and kept me informed every step of the way.
Thanks to their expertise, I felt confident to make informed decisions about my case. I am so grateful for their hard work and kindness, and I would wholeheartedly recommend their services to anyone needing legal support, especially during difficult and personal situations.
A representative from Frettens LLP responded to this review on 19 February, 2025:
Thank you for leaving us such a glowing review, we appreciate all the feedback. We are pleased to hear that Chris and Francesca were able to assist you. Your kind words have been passed onto the team :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Lasting power of attorney
Anonymous
Collected on:
Straight forward
Was kept fully aware and easy to understand.
A representative from Frettens LLP responded to this review on 17 February, 2025:
Thank you for the review, we appreciate the feedback :)
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Matter Type:
Settlement Agreements
Gianna
Collected on:
Great service
Francesca and Chris made everything super simple and turned a tricky situation into a smooth experience. I really appreciate the attention and care they put into handling my case and highly recommend their service
A representative from Frettens LLP responded to this review on 12 February, 2025:
Thank you for leaving us a review Gianna, we appreciate all the feedback. We are always pleased to hear that Chris and Fran where able to assist you with you. We look forward to working with you again closely in the future and have passed your kind words onto the team :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Property Purchase
Clare was extremely professional and navigated her way through a complex title deed to secure our purchase.
We would highly recommend Clare and her team for any property purchases.
Will definitely use Frettens again 😀
A representative from Frettens LLP responded to this review on 12 February, 2025:
We appreciate all the feedback and are pleased to hear that Clare was able to assist you with purchasing your home. We hope you are settling in well and will be sure to pass your kind words onto Clare :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Wills
Anonymous
Collected on:
Will costs
A simple 2 page document, simple straight forward will, should NOT cost this much. Scandalous. Research persuaded me to do it through solicitors but the price structure should be look at.
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Wills
Anonymous
Collected on:
Acted with integrity
Knowledgeable and a pleasure to deal with.
A representative from Frettens LLP responded to this review on 11 February, 2025:
Thank you for your review. Your kind words have been passed onto James and the team :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Wills
Anonymous
Collected on:
Acted with integrity
Knowledgeable and a pleasure to deal with.
A representative from Frettens LLP responded to this review on 11 February, 2025:
Thank you for leaving us a review, we appreciate all the feedback. We are pleased to hear that James was able to assist you with the preparation of your wills. We will be sure to pass your kind words onto the team and we look forward to working closely with you again soon :)
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Verified review
This review has been left by a verified client who used Frettens LLP.
Matter Type:
Contract law
Kevin
Collected on:
Great service
I am very happy with the advice and service provided by Hem. We will most certainly use Frettens again.
A representative from Frettens LLP responded to this review on 10 February, 2025:
Thank you for leaving us a review Kevin. We appreciate all the feedback and are pleased to hear that Hem was able to assist you with your matter. We look forward to working closely with you again soon :)
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Reviews collected from
Matter Type:
Residential Conveyancing
Jackie
Collected on:
Jackie
A great job done. It wasn't easy but my solicitor, Laura Mabin and her colleagues were kind, courteous and always willing to help. Laura did a great job and I would recommend her to anyone. Thank you Laura
A representative from Frettens LLP responded to this review on 21 February, 2025:
Thank you for leaving Laura a 5-star review Jackie, we appreciate the kind words. We are always pleased to hear that Laura was able to assist you with moving home and we hope you are settling in nicely. Your kind words have been passed onto the team and we are looking forward to working closely with you again in the future :)
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Matter Type:
Sales and Purchases
Mandy
Collected on:
Mandy
Excellent service and very thorough taking a lot of stress out of the sale of my company
A representative from Frettens LLP responded to this review on 22 January, 2025:
Thank you for leaving us such a positive review Mandy, we appreciate all the feedback. We are pleased to hear that Karen was able to assist you with the sale of your company. We look forward to working with you closely again in the future and will be sure to pass your kind words onto the team :)
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Matter Type:
Residential Conveyancing
Louisa
Collected on:
Louisa
We used Frettens for buying/selling our house. They were efficient and communicated well throughout the process.
A representative from Frettens LLP responded to this review on 06 December, 2024:
Thank you for your review Louisa, we appreciate all the feedback. We hope you are enjoying your new home and look forward to working with you closely again in the future. :)
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Matter Type:
Residential Conveyancing
Carole
Collected on:
Carole
Jennifer was amazing, so friendly and helpful, would recommend them
A representative from Frettens LLP responded to this review on 27 November, 2024:
Thank you for leaving us a review Carole, we always appreciate your valuable feedback. We hope you are settling into your new home well and look forward to working with you closely again in the future :)
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Sarah
Collected on:
Sarah
I went with Frettens as they seemed to have a good reputation and I wanted to support a local business. I was happy with the initial onboarding process, which was clear and streamlined.
My issues with the service I received was 75% around their dismissive attitude and 25% around them not doing agreed tasked on time which led to missing our completion date for a house sale. This was completely avoidable.
Several times I would be told I would receive an update, which never came. More than once my solicitor went on leave without a heads up and I would find out by getting their out of office response (of course I don’t resent them having leave, it was the lack of communication). When the searches came through I was told I could have a phone call on Friday morning if I had any questions. I said yes please, and this was ignored. More than once I sent an email that was just not responded to.
My ISA funds were not requested in time. Searches were not sent off in time. Despite them having the paperwork for 8 weeks. When it looked like we were going to miss the completion date, I mentioned something about the estate agent being concerned we were set to miss the completion date I received a dismissive, ‘oh they just have monthly targets’. Erm.. there’s a buyer (me) and a seller that have removals that need to be rebooked at short notice and other pretty major inconveniences. The attitude was just not ok.
Every day for over a week I was told we would exchange tomorrow and this was always me chasing them for an update because each day I was believing it was going to happen. I contained my irritation at the time as I feared it could delay everything even more.
I have gone elsewhere now to sort out my will and I would never use Frettens again. In short I found them apathetic, rude and incompetent. I spoke with the estate agent throughout the process and they commented that I had had a particularly bad experience and was unlucky with my allocation of solicitor.
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Frettens LLP are accredited by
About this branch
Description
Our bright team are not only experts in their field, but excellent communicators with a positive, can-do approach to helping clients. The team use plain English and don’t hide behind unnecessarily complex ‘legalese’. As a client, you will always have your lawyer's name, email, and direct contact number for ease of access. Your first meeting with us is always free. People shouldn’t be put off seeking legal advice for fear of being charged to be told they don’t have a case.
Regulated by
Legal services
Personal areas of law
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Consumer
- Consumer Disputes
- Consumer Rights
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
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Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
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Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Change of name
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- Lasting power of attorney
- Marriage and civil partnerships
- Matrimonial finance
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
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Money & Tax
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
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Wills, Trusts & Probate
- Disputed Probate
- Disputed Wills
- Probate
- Trusts
- Wills
Business areas of law
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Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
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Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Intellectual Property
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Small businesses
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
-
IT & Intellectual Property
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Personality and Image Rights
- Trade Marks and Designs