WBW Solicitors

We had an extremely disappointing and frustrating experience with WBW Solicitors, particularly with Ms. Carla Eagleson. We believe we were misled and unfairly charged for a service that delivered no outcome whatsoever.
We engaged Ms. Eagleson to help us find an indemnity insurance provider for a restrictive covenant. During our initial phone conversation, she clearly stated that WBW’s standard fee would be £500 if she successfully found an insurer, and £250 if she could not. On this basis, we paid a £250 deposit in good faith.
We were then sent a form that appeared to relate to a property purchase—something completely irrelevant to our situation. When we queried this, Ms. Eagleson advised us to complete only the sections that applied. We followed her instructions exactly.
Despite failing to find an insurer, we were later issued an additional invoice for £456.40—bringing the total to £706.40. This was completely contrary to what had been agreed, and we had received no actual service in return.
When we challenged the invoice, Ms. Eagleson claimed she didn’t recall the phone conversation where the pricing was clearly explained. When we asked for a recording or transcript of the call, we were told WBW does not record phone calls—leaving no way to verify what was originally agreed.
We feel thoroughly misled and taken advantage of, and Ms. Eagleson’s handling of this matter has been unprofessional and disingenuous. Despite our efforts to resolve this amicably, our concerns have been ignored.
We strongly advise others to stay away from WBW Solicitors—especially Ms. Carla Eagleson. Our experience was marked by poor communication, unfair charges, and a complete lack of accountability. We will be escalating this to the Legal Ombudsman and/or the Solicitors Regulation Authority (SRA) if no resolution is reached.

My experience with WBW Solicitors was brilliant, Ashleigh was amazing, her concise booklet with all relevant information on the sale and purchase of the properties was really helpful and meant I could read it easily and not be confused. Her efficiency and approach was really professional and friendly.

Catherine has helped us enormously in obtaining compensation from a telecoms(broadband) company who damaged our private land and trespassed on our land. She has shown tremendous determination, drive and commitment in helping us, often going above and beyond. We are very grateful indeed and would strongly recommend Catherine. We wish her every success in her chosen career.
From the Family R, Axminster

Ashleigh was refreshingly prompt with responses to our communications and dealt with our remortgage in a very efficient and professional manner.

This review is for a different branch.

We had an extremely disappointing and frustrating experience with WBW Solicitors, particularly with Ms. Carla Eagleson. We believe we were misled and unfairly charged for a service that delivered no outcome whatsoever.
We engaged Ms. Eagleson to help us find an indemnity insurance provider for a restrictive covenant. During our initial phone conversation, she clearly stated that WBW’s standard fee would be £500 if she successfully found an insurer, and £250 if she could not. On this basis, we paid a £250 deposit in good faith.
We were then sent a form that appeared to relate to a property purchase—something completely irrelevant to our situation. When we queried this, Ms. Eagleson advised us to complete only the sections that applied. We followed her instructions exactly.
Despite failing to find an insurer, we were later issued an additional invoice for £456.40—bringing the total to £706.40. This was completely contrary to what had been agreed, and we had received no actual service in return.
When we challenged the invoice, Ms. Eagleson claimed she didn’t recall the phone conversation where the pricing was clearly explained. When we asked for a recording or transcript of the call, we were told WBW does not record phone calls—leaving no way to verify what was originally agreed.
We feel thoroughly misled and taken advantage of, and Ms. Eagleson’s handling of this matter has been unprofessional and disingenuous. Despite our efforts to resolve this amicably, our concerns have been ignored.
We strongly advise others to stay away from WBW Solicitors—especially Ms. Carla Eagleson. Our experience was marked by poor communication, unfair charges, and a complete lack of accountability. We will be escalating this to the Legal Ombudsman and/or the Solicitors Regulation Authority (SRA) if no resolution is reached.

This review is for a different branch.

As always Louise and her team give a 5 star service.