![Avatar of Julie Julie](/static/photos/user_104516878898749379529jKpNzGDgDi20240806232702.jpeg)
Matter Type:
Consumer Rights
Julie
Collected on:
Superb support regarding our purchase of faulty goods
As explained in the review, we bought a mobility van that broke down on the first leg of our journey home from the forecourt of the garage we bought it from! The garage owner/director has continued to state that the van wasn't under warranty so the broken-down gearbox isn't eligible for repair. Because it broke down on the day of purchase, we are covered under the Consumer Rights Act and Catherine has been extremely supportive in handling our complaint against the garage through the Small Claims Court. I highly recommend Catherine for her kindness, support and expertise and for going over and above the call of duty. I will certainly come back to her if we have any similar problems in the future.
Was this review helpful?