WBW Solicitors

We were recommended to use Anne Keates for our house sell.
Absolutely first class . Anne just got on with the job, super speedy all done and dusted in about 12 weeks !

We used WBW for our House purchase. Carlie was excellent, very apporachable and quick to acknowledge and respond to emails. She was very efficient, tenacious in pursuing enquiries and made sure we understood any issues that arose. always available, it was a pleasure dealing with her and we would highly recommend.

Thank you Natalie and Anna , great service - clear concise communications and always actioned commitments made in a timely manner.

Brian handled the conveyancing for our property and the service he provided was excellent. We were kept informed of everything that was going at every step. He was always available to talk through any problems and his knowledge and advice was invaluable. He was extremely efficient and professional and we couldn't recommend him highly enough. Thankyou for an exceptional service!

This review is for a different branch.

We had an extremely disappointing and frustrating experience with WBW Solicitors, particularly with Ms. Carla Eagleson. We believe we were misled and unfairly charged for a service that delivered no outcome whatsoever.
We engaged Ms. Eagleson to help us find an indemnity insurance provider for a restrictive covenant. During our initial phone conversation, she clearly stated that WBW’s standard fee would be £500 if she successfully found an insurer, and £250 if she could not. On this basis, we paid a £250 deposit in good faith.
We were then sent a form that appeared to relate to a property purchase—something completely irrelevant to our situation. When we queried this, Ms. Eagleson advised us to complete only the sections that applied. We followed her instructions exactly.
Despite failing to find an insurer, we were later issued an additional invoice for £456.40—bringing the total to £706.40. This was completely contrary to what had been agreed, and we had received no actual service in return.
When we challenged the invoice, Ms. Eagleson claimed she didn’t recall the phone conversation where the pricing was clearly explained. When we asked for a recording or transcript of the call, we were told WBW does not record phone calls—leaving no way to verify what was originally agreed.
We feel thoroughly misled and taken advantage of, and Ms. Eagleson’s handling of this matter has been unprofessional and disingenuous. Despite our efforts to resolve this amicably, our concerns have been ignored.
We strongly advise others to stay away from WBW Solicitors—especially Ms. Carla Eagleson. Our experience was marked by poor communication, unfair charges, and a complete lack of accountability. We will be escalating this to the Legal Ombudsman and/or the Solicitors Regulation Authority (SRA) if no resolution is reached.

This review is for a different branch.

We had an extremely disappointing and frustrating experience with WBW Solicitors, particularly with Ms. Carla Eagleson. We believe we were misled and unfairly charged for a service that delivered no outcome whatsoever.
We engaged Ms. Eagleson to help us find an indemnity insurance provider for a restrictive covenant. During our initial phone conversation, she clearly stated that WBW’s standard fee would be £500 if she successfully found an insurer, and £250 if she could not. On this basis, we paid a £250 deposit in good faith.
We were then sent a form that appeared to relate to a property purchase—something completely irrelevant to our situation. When we queried this, Ms. Eagleson advised us to complete only the sections that applied. We followed her instructions exactly.
Despite failing to find an insurer, we were later issued an additional invoice for £456.40—bringing the total to £706.40. This was completely contrary to what had been agreed, and we had received no actual service in return.
When we challenged the invoice, Ms. Eagleson claimed she didn’t recall the phone conversation where the pricing was clearly explained. When we asked for a recording or transcript of the call, we were told WBW does not record phone calls—leaving no way to verify what was originally agreed.
We feel thoroughly misled and taken advantage of, and Ms. Eagleson’s handling of this matter has been unprofessional and disingenuous. Despite our efforts to resolve this amicably, our concerns have been ignored.
We strongly advise others to stay away from WBW Solicitors—especially Ms. Carla Eagleson. Our experience was marked by poor communication, unfair charges, and a complete lack of accountability. We will be escalating this to the Legal Ombudsman and/or the Solicitors Regulation Authority (SRA) if no resolution is reached.