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How WBW Solicitors Compares

Value for money

!

Limited data.

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of WBW Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using WBW Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how WBW Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used WBW Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how WBW Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that WBW Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    423
  • Very Good

    15
  • Average

    0
  • Poor

    2
  • Awful

    13

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Kevin

Matter Type:

New home purchases and sales

Kevin

August 02, 2023

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Collected on:

100% Satisfied

WBW Chard were amazing handling the sale of our house. Carlie especially was so patient and dealt with all our questions and requests so quickly.
From our experience when solicitors offer seamless and stress free services I never expect it but Carlie and WBW certainly lived up to that. I cannot recommend them MORE highly.

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Mike

Mike

March 01, 2023

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House Purchase

We used WBW for our House purchase. Carlie was excellent, very apporachable and quick to acknowledge and respond to emails. She was very efficient, tenacious in pursuing enquiries and made sure we understood any issues that arose. always available, it was a pleasure dealing with her and we would highly recommend.

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paul

paul

March 30, 2022

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Collected on:

Family member estate

Thank you Natalie and Anna , great service - clear concise communications and always actioned commitments made in a timely manner.

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Zoe

Zoe

January 21, 2022

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Brian Maxwell - Solicitor

Brian handled the conveyancing for our property and the service he provided was excellent. We were kept informed of everything that was going at every step. He was always available to talk through any problems and his knowledge and advice was invaluable. He was extremely efficient and professional and we couldn't recommend him highly enough. Thankyou for an exceptional service!

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 B

Matter Type:

Wills

B

March 08, 2021

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Collected on:

Lack of attention

Poor communication to beneficiaries and checking of accuracy of financial details, leading to loss of payment which was after much complaining to the solicitors, eventually resolved.

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Andrew

Verified review

This review has been left by a verified client who used WBW Solicitors.

Andrew

November 01, 2024

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Collected on:

House Sale

Both Louise & Karen were excellent at all times during the sale. I could not have asked for a better service.

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Ann

Verified review

This review has been left by a verified client who used WBW Solicitors.

Ann

October 22, 2024

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Great communication

Louise has been excellent in keeping myself and estate agent informed at every step. She deals with business promptly and has a great assistant too. Getting hold of Louise or her assistant has always been easy too.

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Stephen Jones

Verified review

This review has been left by a verified client who used WBW Solicitors.

Matter Type:

Residential Conveyancing

Stephen Jones

September 22, 2024

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Collected on:

Conveyancing

We found Louise to be very thorough and efficient. She was recommended to us by 2 separate established estate agents .

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Scott Tucker

Verified review

This review has been left by a verified client who used WBW Solicitors.

Scott Tucker

September 20, 2024

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Collected on:

House purchase 2024

We used Louise Crockford and the team at WBW solicitors for our house move this year.
In our previous house moves we found dealing with uncommunicative and slow acting solicitors to be one of the most stressful aspects of the move. Louise and team were a revelation - really responsive, quick and crystal clear and approachable. I cannot speak highly enough of the service they provided. Faultless.

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Mark

Mark

September 19, 2024

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Collected on:

Land purchase

Verry helpful and patience in all correspondence

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Reviews collected from

Caroline

Caroline

September 10, 2021

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Caroline

Very good service.
Thank you.

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Daphne

Daphne

September 10, 2021

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Collected on:

Daphne

Best solicitors

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Rob

Rob

September 02, 2021

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Rob

Very good

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Lewis

Lewis

August 14, 2021

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Lewis

The lady on the front desk is absolutely lovely

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Andrew

Andrew

July 28, 2021

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Andrew

Very helpful just what I need

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WBW Solicitors are accredited by

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About this branch

Description

At WBW Solicitors, we have a very different approach to doing business. We have a simple philosophy; that every customer – whether they are coming to us as an individual, from a company or other organisation – has a unique set of requirements and we believe that the way we operate, and the service we offer, should be driven by this. We put our customers at the very centre of how we do business and offer tailor-made solutions for the best possible results. Our aim is always to be approachable, accessible and open in our dealings with our clients. We build and sustain good relationships, which are based on us understanding our customers’ needs and offering the best advice.

Regulated by

Solicitors Regulation Authority

Legal services