Slater And Gordon Uk Limited

0161 676 2727

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
The Lewis Building
35 Bull Street
Birmingham
West Midlands
B4 6AF
0161 676 2727
www.slatergordon.co.uk/

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Accreditations

Other locations

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Available lawyers at Slater And Gordon Uk Limited

Adil Saeed

David Cunningham

Senior Litigation Executive

Jenniffer Brunt

Jessica Molloy

Bob Miller

Senior Associate Solicitor

Georgina Chase

Jamie Day

Andrew Owen

Clare Griffiths

Senior Associate Solicitor

Crystal Eaton

Darren Hughes

Senior Associate Solicitor

Emma Doughty

0.0 out of 5

(0)

Head of Medical Negligence

Helen Gierc

Jennifer Harper

Jenny Keith

How Slater And Gordon Uk Limited Compares

Value for money

Limited data.

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 100%

About Right 0%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 35

25th / 4645

Family Law

1st / 11

93rd / 3861

Wills, Trusts & Probate

1st / 13

323rd / 3528

Employment

1st / 30

41st / 3126

Personal Injury

1st / 142

18th / 2396

Clinical Negligence

1st / 80

9th / 946

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16616
Very Good

2055
Average

399
Poor

350
Awful

2286

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Matter Type:

Road Traffic Accident

Mohammed

April 27, 2022

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The worst company to deal with!

This is the worst company I have EVER dealt with. It has been over 8 months since my claim and they have not bothered to respond or update me in a timely manner. Even now my emails, telephone calls etc are ignored and excuse after excuse is given. Apparently my case is still being 'allocated'

Complaints are the same, they do nothing. I am now reaching out to the Solicitors Regulation Authority

Appalling service! If i could give 0 stars it would be so!

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audrey

December 19, 2024

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Really helpful

This review is for a different branch.

Stephen Drinkwater was really helpful, and kept me informed at all stages - highly recommend

A representative from Slater And Gordon Uk Limited responded to this review on 20 December, 2024:

Hi Audrey, Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with a helpful service and we will certainly share your kind words with Stephen, as well as his team leader, Lynsey, who will ensure he receives the recognition he deserves. We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Catherine Lees

December 13, 2024

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My experience with Slater & Gordon Solicitors

This review is for a different branch.

I had a very pleasant experience with Mr Adil Saeed my solicitor when I had an accident, he was very professional, helpful, and trustworthy all the way through my experience with him, also he explained the legal terms out in English to me which I felt a lot better with, I would recommend these solicitors to work with if I needed them again.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 13 December, 2024:

Hi Catherine, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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P McLellan

December 13, 2024

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Professional helpful support

This review is for a different branch.

Following an unfortunate accident I was assisted by Adil Saeed of Slater & Gordon in my personal injury claim. The service provided was excellent, and Adil was professional in his communications, kept me well informed and provided good explanation of the process.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 13 December, 2024:

Hi, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Travel rights

Kerry

November 29, 2024

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AVOID THIS COMPANY

This review is for a different branch.

My son has had a nightmare with this company wish I'd never went to them my sons case has gone on for 7 YEARS..!!
it's been so stressful and so unorganised...
Now he has accepted a claim it's been 41days since he settled and 11days ago they said they have his settlement money now they have changed their tune and said actually we dont have it
...so when you do win you still can't get your money off these people
Save yourself the stress and go ANYWHERE else....

UPDATE
NOW 51 DAYS WITH NO COMPENSATION PAID.....AVOID THIS COMPANY

A representative from Slater And Gordon Uk Limited responded to this review on 02 December, 2024:

Hi Kerry, Thank you for your review. As has been explained, we are yet to receive the settlement and our team have continued to pressure the third party into releasing the payment. We can assure you this is nothing out of the ordinary and the settlement will be with you once we have received it. We thank you for your patience during this time. Kind regards Simon Murphy Customer Analyst

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Michelle

November 26, 2024

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claim

This review is for a different branch.

adil has been fantastic sorting mine and my child’s claims while i just wait behind the scenes, very good at what he does, would recommend and would use again

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 26 November, 2024:

Hi Michelle, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Wendy Lawrence

November 25, 2024

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Personal Injury claim

This review is for a different branch.

Case dealt with by Adil Saeed. Kept me exceptionally well informed throughout the process explaining everything in a concise and straight-forward way. Has been very supportive right the way to the conclusion of the case.
Happily recommend them to people in the future

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 25 November, 2024:

Hi Wendy, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Verified review

Matter Type:

Motor Insurance Policy

John

November 12, 2024

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Collected on:

Motor personal injury claim

This review is for a different branch.

Adil was great through the whole process, kept me updated all the way through and was very helpful with getting my claim sorted

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 13 November, 2024:

Hi John, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Hugh

November 12, 2024

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Personal Injury Claim

This review is for a different branch.

Professional, efficient and friendly service.

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 12 November, 2024:

Hi Hugh, Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found Shuiken's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Debbie Melville

November 09, 2024

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Compensation Claim

This review is for a different branch.

I have gave Slater & Gordon 3 stars due to number of employees dealing with my claim I believe previous employees left the company but I did not find this out until I chased claim up. However I would give Adil Saeed 5 STARS , so happy he took over my claim, excellent customer service , went above & beyond would 100% recommend Adil.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 11 November, 2024:

Hi Debbie, Thank you so much for your review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Reviews collected from

Clinical Negligence

Matter Type:

Clinical Negligence

Louise

February 03, 2023

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Louise

Everyone I’ve spoken to at Slater & Gordon have been great. Julie Maiden, who dealt with my case, has gone above & beyond in my eyes. Always on hand to answer any questions & providing regular updates - sometimes sending emails during the evening or over the weekend.
A couple of other solicitors I tried previously told me I had no case. Slater & Gordon took the time to understand my situation, acknowledged that I had been mistreated & built my case - and I won!
100% recommended Slater & Gordon

A representative from Slater And Gordon Uk Limited responded to this review on 08 February, 2023:

Hi Louise Thank you so much for your excellent review of our business and for our colleague, Julie. It was a pleasure to provide you with a satisfactory service and we will certainly share your kind words with Julie, as well as her team leader, Lorraine, who will ensure she receives the recognition she deserves. Thanks again. Kind regards Simon Murphy Customer Analyst

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Liam

January 31, 2023

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Liam

Slater and Gordon Lawyers have been amazing in the service they have provided to me over a number of years now. Madelene specifically has provided immense help achieving a fantastic result for me. Throughout my involvement with Slater and Gordon I have always been kept up-to-date on everything that has been going on with regular consultation regarding my thoughts and wishes. Madelene and all the staff I have been involved with have demonstrated great diligence and professionalism every step of the way. I wouldn’t hesitate for a second in recommending their services to anyone, or indeed using them again myself.

A representative from Slater And Gordon Uk Limited responded to this review on 31 January, 2023:

Hi Liam Thank you so much for your excellent review, we really appreciate it. Would it be possible to send your name and case reference to CustomerExperience@slatergordon.co.uk so we may give praise where due. Our personal thanks. Kind regards Simon Murphy Customer Analyst

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Kirsty

November 18, 2022

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Kirsty

Absolutely amazing service from start to finish, mohammed was very professional throughout the whole case and always made sure I understood all legal terms, mohammed was always very polite and reassuring would recommend if I ever needed too!

A representative from Slater And Gordon Uk Limited responded to this review on 21 November, 2022:

Hi Kirsty Thank you very much for your 5* review and recommendation! We'll be sure to share your amazing feedback with Mohammed, as well as his line manager Steven, who will ensure he receives the recognition he deserves. Thanks again! Best wishes Shannon Hayley Customer Analyst

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Robert

November 05, 2022

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Robert

Many thanks to Slater and Gordon for the time spent over last three and a half years pursuing our claim against a multi-national company. During this time we were regularly updated on our situation. When the claim was finally found in our favour we received our cheque sooner than expected. Happy to recommend them.

A representative from Slater And Gordon Uk Limited responded to this review on 07 November, 2022:

Hi Robert Thank you very much for your 5* review and recommendation! We'll be sure to share your excellent feedback with our Collective Actions team whom will be delighted that they could help! Best wishes Shannon Hayley Customer Analyst

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Consumer

Matter Type:

Collective Actions

Bill

November 01, 2022

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Bill

The VW Emissions Claim process was protracted but ultimately successful. Slater and Gordon kept me informed of progress with regular updates and it culminated in receiving a substantial compensation payment. I would not have taken this on by myself so my thanks go to Slater and Gordon for fighting this case through the legal system to a successful conclusion.

A representative from Slater And Gordon Uk Limited responded to this review on 02 November, 2022:

Hi Bill Thank you very much for your 5* review! We're delighted with your kind feedback and will be sure to share your comments with our Collective Actions team! Thanks again. Best wishes Shannon Hayley Customer Analyst

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