Slater And Gordon Uk Limited

0161 676 2727

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
Dempster Building
Atlantic Way
Brunswick Business Park
Merseyside
L3 4UU
0161 676 2727
www.slatergordon.co.uk/

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Accreditations

Other locations

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Available lawyers at Slater And Gordon Uk Limited

Adil Saeed

David Cunningham

Senior Litigation Executive

Jenniffer Brunt

Bob Miller

Senior Associate Solicitor

Georgina Chase

Rebecca Cliff

Trafina Sharples

Andrew Owen

Clare Griffiths

Senior Associate Solicitor

Crystal Eaton

Darren Hughes

Senior Associate Solicitor

Emma Doughty

0.0 out of 5

(0)

Head of Medical Negligence

Helen Gierc

Jennifer Harper

Sian Thomas

How Slater And Gordon Uk Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 17%

Overpriced 47%

About Right 35%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 35

25th / 4645

Family Law

1st / 11

93rd / 3861

Wills, Trusts & Probate

1st / 13

323rd / 3528

Employment

1st / 17

41st / 3126

Personal Injury

1st / 16

18th / 2396

Clinical Negligence

1st / 55

9th / 946

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16616
Very Good

2055
Average

399
Poor

350
Awful

2286

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

audrey

December 19, 2024

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Really helpful

Stephen Drinkwater was really helpful, and kept me informed at all stages - highly recommend

A representative from Slater And Gordon Uk Limited responded to this review on 20 December, 2024:

Hi Audrey, Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with a helpful service and we will certainly share your kind words with Stephen, as well as his team leader, Lynsey, who will ensure he receives the recognition he deserves. We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Ely

August 09, 2024

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Slater and Gordan-Hannah Gibson

Overall, the process was good it was slow to progress but majority of the time it can be out of the control of Slater and Gordan as there are delays with medical experts.

Hannah Gibson was very informative and quick to progress the claim throughout the process when it was within her control and although she is a Paralegal and not a senior solicitor, I believe she did the necessary requirements for this case and to reach a settlement before court proceedings.

However, whether I received maximum compensation and could have received more is unknown so would not like to comment on this, but I was in the process of switching solicitors as reading case study's of similar claims settling for more.

However, after talking to a senior solicitor outside of Slater and Gordan he did advise some of the case study settlements shown are not an accurate reflection as many factors contribute to this for example loss of Salary, Age, Profession etc.

Overall, I am satisfied as I may I have received more compensation if this case carried on but the risks of not settling early may have outweighed, as know I can concentrate and focus on my future going forward.

A representative from Slater And Gordon Uk Limited responded to this review on 12 August, 2024:

Hi Ely, Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with an excellent service and we will certainly share your kind words with Hannah who will be delighted by your review. We'd like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Sandra

December 14, 2023

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Awful service

Absolutely awful. Don’t bother terrible service. Never ever communicate with you. Avoid at all costs

A representative from Slater And Gordon Uk Limited responded to this review on 14 December, 2023:

Hi Sandra Thank you for your review. Please accept our apologies for any lack of communication you have experienced, this is not the high level of service we strive for. The solicitor you named in your private feedback is on an extended leave of absence and all files have been reallocated. We apologise if this was not communicated to you and appreciate your frustration. If you can email CustomerExperience@slatergordon.co.uk with your full name and case reference, we should be able to provide you with the new file handler's details and progress with your claim. We thank you for your understanding. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Car Accident

Angela

September 26, 2023

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Awful

My daughters and myself went through them following a car accident. They still have the money for both my daughter's claims. Never hear back from them. Don't even hear back following a complaint. Wouldn't recommend that anyone goes near this firm. Seem to have a very high turnover of staff (speaks volumes), probably the reason no one gets back to you or takes responsibility for anything.

A representative from Slater And Gordon Uk Limited responded to this review on 27 September, 2023:

Hi Angela, Thank you for your review. Please accept our apologies for the delay in payment, this was due to circumstances outside of our control. Please be assured that our legal team have been working hard to bring your claim to full closure and the payment should be processed within 3-5 days. We appreciate your feedback and we thank you for your patience during this time. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Military Accident Claim

Vanessa

September 21, 2023

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Avoid at all cost

After 9 months after my accident I am still waiting to be informed if slater and gordon are taking on my case. They don't reply to emails in a timely manner. I find them very unprofessional and wish I had never gone to them for help . I don't feel like they are interested in my case or infact are on my side . I would never recommend this company to anybody ,very frustrating to deal with

A representative from Slater And Gordon Uk Limited responded to this review on 21 September, 2023:

Hi Vanessa, Thank you for leaving a review. We're very sorry to hear that you are unsatisfied with the service provided and would like to get to a root cause. Please can you email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and address the matter accordingly. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Road Traffic Accident

Amandip Singh

June 03, 2023

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I'm going to the office in person

My case has been sorted after 4 years …
My case has been sorted after 4 years 6 months on still waiting for my payment from them no-one is contacting me as I ring daily think I'm going to have to put my own solicitor to take them to court the service is DIABOLICAL when I rock up at the office they going to be in for a shock off their lives yet when they needed to extend after 3 years they sent someone to my door

A representative from Slater And Gordon Uk Limited responded to this review on 05 June, 2023:

Hi Amandip Thank you for your review. Please accept our apologies for any inconvenience you have experienced, this is not the high level of customer satisfaction we strive for. Please be assured that our legal team is working hard to retrieve your payment, and to ensure complete accuracy in the final amount. Your payment will be issued in due course and we thank you for your patience during this time. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Road Traffic Accident

Alexandra

March 07, 2023

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Avoid Slater & Gordon like the plague

If you’re looking for a solicitors that lack ethics, customer service, failure to progress then and will put you at a loss financially and mentally Slater & Gordon will be up your street. Simple claim took over 2 years. Trial finished over 5 weeks ago and still haven’t paid out my insurers. £16,000+ sitting in their bank gaining interest. Parasitic company.

Quantity not quality. Lack of communication. Wrote to the ClientCare team to just be further ignored. My claim is still in the same position it was over 4 months ago - with the accident being a year ago! I’ve had to chase up my own medical discharges, amended court documents (the original ones were sent incorrectly with wrong info) recieved correct ones over 2 months later, receive no correspondence from my solicitor dealing with my claim.. list is endless. Will not be using these again.
EDIT - 28/07/2022
The response from Slater & Gordon below, believe it or not.. nobody had even contacted with me regarding this above. I’m still in the same position as when I posted this review.
EDIT - 05/02/2023
S&G issued court proceedings too early, ended up taking opposing party to court with S&G not giving all evidence/missing paperwork presented to the judge. Now currently going through the process of NEGLIGENCE against this firm as I have lost thousands financially and still left physically & mentally unwell.

A representative from Slater And Gordon Uk Limited responded to this review on 10 March, 2023:

Hi Alex Thank you for leaving a review. Our apologies you have been left feeling dissatisfied with the service provided to you, this is not the high standard of customer satisfaction we strive for. Your concerns are being investigated and our legal team are working hard to address matters accordingly. Kind regards Simon Murphy Customer Analyst

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Cyrus

January 31, 2023

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Do not trust thus place rip off and Big liars

Is company is an .... waste of time staff are rude no one to talk to

A representative from Slater And Gordon Uk Limited responded to this review on 03 February, 2023:

Thank you for sharing your feedback with us. We are sorry to hear that you are unhappy with the service you have received. Please email CustomerExperience@slatergordon.co.uk quoting your review, case reference or home address to help us locate your case and address the matter accordingly. Kind regards, Slater & Gordon.

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JOANNE

July 18, 2022

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missing cheque

i am missing a cheque after 12 weeks nobody is bothered and nobody is helping still haven't received not happy with service always being lied to and fobbed off, cant speak to anyone its a recording and now contacting my MP and been advised to contact the police for possible fraud

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Paige

May 31, 2022

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Absolutely ridiculous

Slater and Gordon have been dealing with my case for over a year now. I signed an acceptance offer in March 2022 and was told I would receive payment within 14 days, it is now almost June and I still haven’t received my payment I have been chasing my legal advisor “Jayne Foy” for months and it has been extremely hard to get in touch with her and whenever I call the firm it’s always the same thing “ we have sent an email to Jayne” or “someone will get in touch with you” absolutely sick and tired of these people it’s exhausting. Last week I was asked to send in a bank statement and payment would be received within 5 days it’s now been 6 days since I sent the statement and still nothing.

wouldn’t even recommend slater and Gordon to my worst enemy !!!

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Reviews collected from

Clinical Negligence

Matter Type:

Clinical Negligence

Maria

September 16, 2024

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Maria

I had quite a traumatic birth and contacted Slater & Gordon lawyers. I cannot thank Megan Santageli-ball enough for her help during the case. She explained everything to me and answered any questions I had promptly. I am thankful for all your help and support during this case. Your proffesionalism is unmatched. I would definitely recommend. 10/10. Thank you so much!

A representative from Slater And Gordon Uk Limited responded to this review on 17 September, 2024:

Hi Maria, Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Megan's excellent assistance and we will certainly share your kind words with her, as well as her team leader, John, who will ensure she receives the recognition she deserves. We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Family Law

Matter Type:

Family law

Younus

September 12, 2024

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Younus

Jenniffer was super helpful.

Lawyer named in this review:
Jenniffer Brunt

Jenniffer Brunt

A representative from Slater And Gordon Uk Limited responded to this review on 12 September, 2024:

Hi Younus, Thank you so much for your 5* review, we really appreciate it. We are so pleased you've found Jenniffer's expertise helpful and we are delighted to have you as a client at Slater and Gordon. Kind regards Simon Murphy Customer Analyst

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Family Law

Matter Type:

Family law

Anna

July 30, 2024

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Anna

Great - very knowledgeable, professional and friendly team! Highly recommend

Lawyer named in this review:
Jenniffer Brunt

Jenniffer Brunt

A representative from Slater And Gordon Uk Limited responded to this review on 30 July, 2024:

Hi Anna, Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to assist you and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Industrial Disease Compensation

christine

July 19, 2024

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christine

Christopher Woods Has been very professional and in regular contact with updates as they occurred managing to get me a good settlement, would recommend him and his firm to anyone.

A representative from Slater And Gordon Uk Limited responded to this review on 22 July, 2024:

Hi Christine, Thank you so much for taking the time to leave us a review, the positive feedback means a lot to us. It was our pleasure to provide you with a helpful service and we will certainly share your review with Christopher who will be delighted by your kind words. We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best. Kind regards Simon Murphy Customer Analyst

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anna

May 22, 2024

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anna

Very good I was more in contact with the solicitor more towards the end she was a lovely lady very helpful I would use them again

A representative from Slater And Gordon Uk Limited responded to this review on 23 May, 2024:

Hi Anna, Thank you so much for your 5* review, we really appreciate it. We're so pleased you found our service helpful and we'd like to thank you for choosing Slater & Gordon to handle your claim. Kind regards Simon Murphy Customer Analyst

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