Slater And Gordon Uk Limited

0161 676 2727

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
9 Hills Road
Cambridge
Cambridgeshire
CB2 1GE
0161 676 2727
www.slatergordon.co.uk/

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Accreditations

Other locations

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Available lawyers at Slater And Gordon Uk Limited

Adil Saeed

David Cunningham

Senior Litigation Executive

Jenniffer Brunt

Bob Miller

Senior Associate Solicitor

Georgina Chase

Jamie Day

Paul Tapner

Senior Principal Lawyer

Andrew Owen

Clare Griffiths

Senior Associate Solicitor

Crystal Eaton

Darren Hughes

Senior Associate Solicitor

Emma Doughty

0.0 out of 5

(0)

Head of Medical Negligence

Helen Gierc

Jennifer Harper

Jenny Keith

How Slater And Gordon Uk Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 57%

About Right 42%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 14

24th / 4662

Family Law

1st / 11

82nd / 3864

Wills, Trusts & Probate

1st / 13

298th / 3533

Employment

1st / 10

37th / 3128

Personal Injury

1st / 26

16th / 2406

Clinical Negligence

1st / 5

8th / 947

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16573
Very Good

2051
Average

400
Poor

350
Awful

2281

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Matter Type:

Road Traffic Accident

Susannah

June 12, 2023

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Excellent and extremely professional

I worked on a case with Paul Tapner when my husband died in a RTA. He was so helpful and very professional I would recommend him to anyone. It not an easy subject to deal with but he did so in a very kind and sensitive way.

Lawyer named in this review:
Paul Tapner

Paul Tapner

A representative from Slater And Gordon Uk Limited responded to this review on 13 June, 2023:

Hi Susannah Thank you so much for your excellent review, we really appreciate the positive feedback. We're so pleased to know Paul could provide you with such a helpful service during what must have been a difficult time, and we will certainly share your kind words with him, as well as his team leader, Tracey, who will ensure he receives the recognition he deserves. Thanks again. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Collective Actions

Joan

August 28, 2022

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Collected on:

VW emission claim

I received an email from Slater and Gordon saying that cheques were now being printed for mailing. This was on the 5th July, 2022. So far I have not yet received anything.

Joan S. West Moors

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Consumer

Matter Type:

Collective Actions

Marc

August 23, 2022

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NOx claim - no reply and missing cheque

As part of the successful VW NOx emissions collective action, I received an email from Slater Gordon in May telling me that I would receive my compensation payment by the end of August, I have still not received my cheque, I have mailed and had no reply from both the main inbox and a paralegal who had previously confirmed that my previous address would be changed to my new address if required.

I have since emailed the paralegal I had previously been speaking to asking for an update as it had been (at that point) 12 days past the end of July but have had no response at all.

The lack of communication now the claim has been resolved is very disappointing, it is now 23 days since my cheque was due and I am at a total loss of where to go bar sending many more mails trying to get some answers which will obviously cause disruption for other clients needing responses for other queries

Highly doubt I'd use these solicitors again which is quite sad considering initial communications were great.

I will happily change my review if my concerns are answered in good time

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Tim

June 02, 2022

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Tim deeming

I’ve been left infertile without a synthetic left at the least I was clearly neglected for years mr Timothy deeming didn’t want to go to court for me he didn’t fight for what was right for me he sent a few emails and I got £13,000 and he got £4000 for sending a few emails he suggested an offer of £10,000 to start with he didn’t want to fight for me now I’ve been left infertile depressed and I’ve now got serious mental health problems he was the worst solicitor I’ve ever ever come across I’ve now got Colin George davey a multi million air behind me to help get me Justice so where coming after slater and Gordon as well as Timothy deeming as an individual

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Personal Injury

Matter Type:

Personal Injury Law

Fiona

August 20, 2021

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Do not use this firm

We have risked the buying of a house because their team cannot manage their work load .. we cannot get hold of them when we are at risk of being fined for not completing on the date they set. There is no system in place to appropriately escalate matters and you are left hoping that you may end up with a house and calling them every day to try and move the process along. They take on too many clients and cannot provide any service often wasting weeks and months.

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Personal Injury

Verified review

Matter Type:

Motor Insurance Policy

John

November 12, 2024

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Collected on:

Motor personal injury claim

This review is for a different branch.

Adil was great through the whole process, kept me updated all the way through and was very helpful with getting my claim sorted

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 13 November, 2024:

Hi John, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Hugh

November 12, 2024

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Collected on:

Personal Injury Claim

This review is for a different branch.

Professional, efficient and friendly service.

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 12 November, 2024:

Hi Hugh, Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found Shuiken's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Debbie Melville

November 09, 2024

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Collected on:

Compensation Claim

This review is for a different branch.

I have gave Slater & Gordon 3 stars due to number of employees dealing with my claim I believe previous employees left the company but I did not find this out until I chased claim up. However I would give Adil Saeed 5 STARS , so happy he took over my claim, excellent customer service , went above & beyond would 100% recommend Adil.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 11 November, 2024:

Hi Debbie, Thank you so much for your review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Debbie Melville

November 09, 2024

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Collected on:

Compensation Claim

This review is for a different branch.

Adil Saeed, was very professional, kept me updated on a regular basis from when he took over the claim, had two previous employees dealing with my claim prior to that &
I had to contact them for updates. Adil's customer service was outstanding he went above & beyond to keep me updated which I really appreciated. Adil provided a 5 star service. Was not really impressed with firm but very impressed with Adil.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 11 November, 2024:

Hi Debbie, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Kenneth

November 01, 2024

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Simply the best

This review is for a different branch.

5 star service from Edinburgh office especially shuiken Chad what a credit to Slater and Gordon ,she is on the ball and I am proud to say she was with me every step of the way from start to finish ,kept me well up to date with my case ,explained everything to me never cut corners that is what I call service only one thing to say about her and that is simply the best welcome Shuiken 👌😀

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 04 November, 2024:

Hi Kenneth, Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found Shuiken's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Reviews collected from

Vasanthan

April 02, 2023

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Vasanthan

Initially, I was greatly dissatisfied with the quality of service I received from Slater and Gordon firm. My case was transferred to multiple case workers (4) who were unresponsive and failed to provide any updates when contacted. Despite raising several complaints, I did not receive any response or action taken to expedite my case. As a result, my case progressed at a sluggish pace for the past two years, leaving me feeling helpless and frustrated.

However, when Manvendar Bhatti took over my claim, my experience was significantly more positive. He displayed a remarkable level of dedication and commitment towards my case, providing clear and concise legal advice in a highly professional manner. He was patient and thorough when addressing my queries.

Manvinder was always readily available and responsive to my emails and phone calls, giving me the assurance that I was in good hands. He frequently contacted me to provide updates on the progress of my case, keeping me informed and reducing my anxiety during what was a challenging time.

Furthermore, he went above and beyond in expediting my case and ensuring that everything was done to resolve it as quickly as possible. Due to my extremely positive experience with Manvinder, I am giving this firm a 5-star rating for their services.

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Personal Injury

Matter Type:

Serious Injury

Paul

December 14, 2022

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Paul

Manvendar Bhatti handled my case very well and with the utmost professionalism, was always on hand if I needed anything and brought the matter to a great outcome for me. Would definitely recommend.

A representative from Slater And Gordon Uk Limited responded to this review on 15 December, 2022:

Hi Paul Thank you so much for your 5* review, your positive feedback is most appreciated. We will be sure to share your kind words with Manvendar, as well as their team leader, Paul, who will make sure they receive the recognition they deserve. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Personal Injury Law

Malek

November 24, 2022

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Malek

Recently I had my case settled after 3 years, fully Recently I had my case settled after 3 years, fully success, you must be very patient and they are professional dealing with my case Communication%100 recommended to anyone using SLATER AND GORDON LAWYERS
Especially ANDREW HOSTLER👍, you must be very patient and they are professional dealing with my case Communication%100 recommended to anyone using SLATER AND GORDON LAWYERS
Especially ANDREW HOSTLER👍

A representative from Slater And Gordon Uk Limited responded to this review on 24 November, 2022:

Hi Malek Thank you very much for your 5* review and glowing recommendation! We'll be sure to share your excellent feedback with Andrew, as well as his line manager Richard, who will ensure he receives the recognition he deserves. Thanks again! Best wishes Shannon Hayley Customer Analyst

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James

October 29, 2021

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James

My experience with Manvendar Bhatti has been excellent. I have found him very friendly and professional and he will always make sure I understand every step of the process as well as providing me with any new information.

A representative from Slater And Gordon Uk Limited responded to this review on 01 November, 2021:

Hi James, Thank you for the 5* review. We're touched by your kind words towards Manvendar and will be sure to share your excellent feedback with him! Best wishes Charlie Medforth Customer Analyst

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Jamie

October 12, 2021

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Jamie

i have had really professionally timely and efficient correspondence with Manvender Bhatti, he took on my case and was clear and transparent with regards to my case and options available and very realistic with regards to time line. My rapport with him has been friendly and professional he kept me updated on a weekly basis and i feel this has helped my case.I would recommend his work and services along with the firm

A representative from Slater And Gordon Uk Limited responded to this review on 12 October, 2021:

Hi Jamie, Thank you for the 5* review. We're touched by your kind words towards Manvendar and will be sue to share your excellent feedback with him! We always love to her that our customers would recommend us! Best wishes Charlie Medforth Customer Analyst

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