Slater And Gordon Uk Limited

03301076480

21915 Client Reviews Leave a review

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
G3 Pacific Road
1 Pacific Road
Birkenhead
Merseyside
CH41 4AA
03301076480
www.slatergordon.co.uk/

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Available lawyers at Slater And Gordon Uk Limited

Jenniffer Brunt

5.0 out of 5

(5)

Principal Lawyer

How Slater And Gordon Uk Limited Compares

Value for money

Limited data.

This firm - 96%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 33

16th / 4562

Family Law

1st / 11

91st / 3840

Wills, Trusts & Probate

1st / 13

320th / 3493

Employment

1st / 21

25th / 3089

Personal Injury

1st / 29

23rd / 2359

Clinical Negligence

1st / 15

11th / 938

Education

1st / 2

12th / 264

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16807
Very Good

2056
Average

400
Poor

350
Awful

2297

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Matter Type:

Road Traffic Accident

John

March 28, 2025

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Excellent

This review is for a different branch.

Excellent service. It was arranged for me to see Consultants which went well. Whenever I emailed Richard with a question I got a response withing 24 hours - without fail - which was impressive

Lawyer named in this review:
Richard Penn

Richard Penn

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

Hi John, Thank you so much for taking the time to leave us a review. It was our pleasure to provide you with Richard's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Kieron, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Robert Stewart

March 28, 2025

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Car Accident Claim

This review is for a different branch.

Adil Saeed dealt with my case in an exceptional professional manner. He was knowledgeable, excellent communication skills and easy to deal with. Adil was extremely prompt in responding to progress my case and I would highly recommend Adil. I was happy with my experience dealing with Adil and an successful outcome. Brilliant job Adil.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

Hi Robert, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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June Buis

March 28, 2025

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Thankyou

This review is for a different branch.

Excellent very professional service can not Thankyou enough.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

Hi June, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Litigation - Insurance disputes

Hector

March 27, 2025

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⭐️⭐️⭐️⭐️⭐️ Excellent Service, Stress Free & Successful Outcome

This review is for a different branch.

I was involved in a car accident a few years ago that wasn’t my fault, but the third party refused to accept responsibility—even though they had rear-ended me on a slip road entering the motorway. I had a minor injury and didn’t expect much from the claim, but Shuiken Chan handled everything efficiently and professionally.

She recovered all expenses, including car hire costs, and secured a surprisingly generous settlement for me—all while keeping the process smooth and stress-free. After answering a few questions and attending an independent specialist appointment, Shuiken won the case before it even went to court.

I highly recommend Shuiken Chan to anyone in a similar position. Thank you for your outstanding work and support!

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 27 March, 2025:

Hi Hector, Thank you so much for taking the time to leave us a review. We are so pleased to hear Shuiken provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Derek

March 26, 2025

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Shuiken Chan

This review is for a different branch.

I had the pleasure of dealing with Shuiken who represented me recently. Shuiken was extremely helpful and knowledgeable and kept me updated on a regular basis. Shuiken is a credit to the organisation

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 27 March, 2025:

Hi Derek, Thank you so much for taking the time to leave us a review. We are so pleased to hear Shuiken provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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graeme

March 25, 2025

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Top lawyers

This review is for a different branch.

My solicitor Shuiken chan was spot on all through my case from start to finish
Very knowledgeable and knows her stuff
Never left one stone unturned and was always in touch with me and when not in the office was always in touch with me as soon as back in the office
Case was settled and am over the moon with the outcome
I would definitely recommend to others

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 25 March, 2025:

Hi Graeme, Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Shuiken and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Travel rights

Susan

March 21, 2025

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Wrist claim

This review is for a different branch.

Claire Rabbetts was my solicitor. She was knowledgeable and extremely professional.
She was readily available by telephone and email.
She advised when i was unsure about any aspect of my case.

A representative from Slater And Gordon Uk Limited responded to this review on 21 March, 2025:

Hi Susan, Thank you so much for your 5* review, we really appreciate it. We strive to ensure our clients receive the best possible service and it's wonderful to know that Claire's efforts contributed to a successful outcome for you. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Kevin Robertson

March 03, 2025

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Great experience

This review is for a different branch.

I was lucky to have Adil dealing with my claim and he has been brilliant. He kept me updated all the way through my claim and was always available when I was needing to speak with him. Thanks Adil for all you help.

Much appreciated

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 03 March, 2025:

Hi Kevin, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

No Win No Fee

Dijana

February 21, 2025

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Dijana Radaviciene

This review is for a different branch.

I have had a case since 2020. Right after signing the contract, my lawyer was primarily focused on gathering the full 16-year GP history since my arrival in the UK.Only after two years gap did she appoint the first expert, and that was only after my request. The expert reports are compiled without important radiological scans, and I constantly have to ask my lawyer to send them to the experts. The important witness was not included in the list of witnesses, and my lawyer talks about millions claim when neither the defendant nor the lawyer planned any negotiations since 2020. My official proposal to negotiate was rejected by my lawyer.
The official request to explain how the calculation was made for individual fractures is being ignored, and there is no response. My lawyer’s behaviour has been strange from the very beginning of the case, and of course, not in the client’s favour. All the defendant’s requests are being fulfilled.
When I asked the lawyer to name at least one significant advice piece of advice given since 2020 related to the case, my lawyer could not name it because it simply did not exist , therefore, the case is pending in court.
I advise avoiding this company if you don’t want to have psychological problems .

A representative from Slater And Gordon Uk Limited responded to this review on 25 February, 2025:

Hi Dijana, Thank you for your review. We are saddened by your comments, it is our goal to provide a first class service to all our clients. Please be assured that, despite complications, your case is progressing smoothly and our legal team are working very hard to bring it to a full and satisfactory conclusion. We thank you for your patience during this time and hope to maintain a working relationship. Kind regards Simon Murphy Customer Analyst

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Janet Mccallum

February 17, 2025

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Accident

This review is for a different branch.

Adil was very pleasant and helpful explained everything and helped me fill out forms when needed it was a great experience working with him would recommend him to other people thank you once again Adil

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 18 February, 2025:

Hi Janet, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Reviews collected from

Sam

March 28, 2025

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Sam

Karen Murray gave me a great level of service and was very quick at responding. I came to her with a issue with only just under 2 weeks to resolve. She worked hard to get my problem resolved and sorted before a tight deadline and was communicative and pleasant throughout the whole experience. I was never worried or stressed and was provided fantastic service and level of care. Thank you Karen

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

Hi Sam, Thank you so much for taking the time to leave us a review. It was our pleasure to provide you with Karen's excellent assistance and we will be sure to share your kind words with her, as well as her team leader, Peter, who will ensure she receives the recognition she deserves. We would like to thank you for placing your trust in Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Helen

March 28, 2025

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Helen

Robert Stewart
An excellent outcome thanks to Adil Saeed, Slater & Gordon.

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

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Bob

March 28, 2025

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Bob

Excellent very professional Thankyou.

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

Hi, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Lotte

March 27, 2025

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Lotte

Nigel Longden at Slater and Gordon took on my claim and it was a huge relief to talk to him. He was professional, listened, was clear and kind. After having such a horrible car accident, being in contact with Nigel left me feeling happy and reassured my claim was being pursued - what more could you want? A pleasure to deal with Nigel. Thank you everything. Lotte Derricourt

Lawyer named in this review:
Nigel Longden

Nigel Longden

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

Hi Lotte, Thank you so much for leaving a 5* review, the positive feedback means a lot to us. We're so pleased to hear Nigel provided you with a helpful service and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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graeme

March 27, 2025

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graeme

My solicitor Shuiken chan was spot on all through my case from start to finish Very knowledgeable and knows her stuff Never left one stone unturned and was always in touch with me and when not in the office was always in touch with me as soon as back in the office Case was settled and am over the moon with the outcome I would definitely recommend to others

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

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