Slater And Gordon Uk Limited

0161 676 2727

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
First Floor Lee House
90 Great Bridgewater Street
Manchester
Greater Manchester
M1 5JW
0161 676 2727
www.slatergordon.co.uk/

View map

Accreditations

Other locations

Request a callback Send an email Visit website

Available lawyers at Slater And Gordon Uk Limited

Jessica Molloy

Natasha Orr

Head of Military Injuries

Bob Miller

3.0 out of 5

(2)

Senior Associate Solicitor

Georgina Chase

Samantha Williams

Sarah Dempsey

Darren Hughes

Senior Associate Solicitor

Helen Gierc

Jenny Keith

Kim Harrison

Linda Fox

Senior Associate Solicitor

Madelene Holdsworth

Matthew Tomlinson

Head of Serious Injury - North

Richard Crabtree

Sinead Ducrotoy

Tim Gaskell

How Slater And Gordon Uk Limited Compares

Value for money

This firm - 96%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 6%

Overpriced 31%

About Right 62%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 133

19th / 4565

Family Law

1st / 11

94th / 3839

Wills, Trusts & Probate

1st / 13

330th / 3492

Employment

1st / 102

29th / 3091

Personal Injury

1st / 78

24th / 2360

Clinical Negligence

1st / 158

12th / 938

Education

1st / 12

15th / 263

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16789
Very Good

2054
Average

400
Poor

349
Awful

2297

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

graeme

March 25, 2025

Report to admin

Collected on:

Top lawyers

My solicitor Shuiken chan was spot on all through my case from start to finish
Very knowledgeable and knows her stuff
Never left one stone unturned and was always in touch with me and when not in the office was always in touch with me as soon as back in the office
Case was settled and am over the moon with the outcome
I would definitely recommend to others

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 25 March, 2025:

Hi Graeme, Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Shuiken and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Consumer

Matter Type:

Travel rights

Susan

March 21, 2025

Report to admin

Collected on:

Wrist claim

Claire Rabbetts was my solicitor. She was knowledgeable and extremely professional.
She was readily available by telephone and email.
She advised when i was unsure about any aspect of my case.

A representative from Slater And Gordon Uk Limited responded to this review on 21 March, 2025:

Hi Susan, Thank you so much for your 5* review, we really appreciate it. We strive to ensure our clients receive the best possible service and it's wonderful to know that Claire's efforts contributed to a successful outcome for you. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

joanne

January 16, 2025

Report to admin

Collected on:

Wasted 11 months of my time.

Dropped my case right up to the point of getting it ready to go to court after 11 months of preparing it completely ruined my family through this thanks BOB MILLER

Lawyer named in this review:
Bob Miller

Bob Miller

A representative from Slater And Gordon Uk Limited responded to this review on 17 January, 2025:

Hi Joanne, Thank you for your review. We are saddened to hear you were not satisfied with our service, this does not reflect our high standards of customer service. For our future development and commitment to customer satisfaction, we would be grateful if you could email us at CustomerExperience@slatergordon.co.uk with your name and case reference so we can determine a root cause. We look forward to hearing from you. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Personal Injury

Matter Type:

Car Accident

Mukhtar

October 18, 2024

Report to admin

Collected on:

Exceeded my expectations, very happy with outcome of my PI Case.

My claim started in the ‘Small Claims Team’ and was escalated to Multi-track. Initially I chose S&G to represent me because of the law firm’s well-known name, good reputation and positive reviews.

I must say, the Multi-track solicitors exceeded my expectations. The professionalism, honesty, timely-responses and case management was exceptional. It was very clear to me that this is a law firm with thorough legal knowledge and experience. I recommend S&G and would definitely return if I required their services again.

Lawyer named in this review:
Sarah Dempsey

Sarah Dempsey

A representative from Slater And Gordon Uk Limited responded to this review on 18 October, 2024:

Hi Mukhtar, Thank you so much for your 5* review, we really appreciate it. We are delighted to hear you found our service helpful and cannot wait to share your kind words with the rest of our team. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Personal Injury

Matter Type:

Mesothelioma Compensation

June

July 08, 2024

Report to admin

Collected on:

Mesothelioma

Pauline Chandler handled my case . She was really efficient and helpful. Pauline worked quickly to get my compensation. Would really recommend this company

A representative from Slater And Gordon Uk Limited responded to this review on 08 July, 2024:

Hi June, Thank you so much for taking the time to leave us a review, we really appreciate it. It was our pleasure to provide you with the helpful service of Pauline and we will certainly share your kind words with her, as well as her team leader, Jordan, who will ensure she receives the recognition she deserves. We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Personal Injury

Matter Type:

Car Accident

vedrana

March 17, 2024

Report to admin

Collected on:

Very unprofessional

In the sea of issues, chasing them to book an exam with a medical expert lasted over a year and a half. Report was done without an expert having most of my medical records relevant for the case, my lawyer wasn't bothered with it. I was the one investigating it. My case handler didn't 'understand' Court Proceedings had to be filled on the 3 yr anniversary of the case. Another major drawback when being served offer Part 36, my case handler tried to mislead me on the date when offer was served. My case handler tried to make it like the date is not important. Company has not done anything to work in my best interest from the start till the end.

A representative from Slater And Gordon Uk Limited responded to this review on 18 March, 2024:

Hi Vedrana, Thank you for your review. Please accept our apologies for any dissatisfaction you may have experienced, this is not the high level of customer satisfaction we strive for. Please be assured that your concerns were investigated thoroughly by our legal team and we will take your comments under advisement for our future development. We appreciate your feedback. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Hosain

September 16, 2023

Report to admin

Collected on:

If you wanna lose, join them, Absolutely terrible solicitors

Absolutely terrible solicitors

The guy who answered the phone he’s very rude and he’s hanging off the phone twice on me

A representative from Slater And Gordon Uk Limited responded to this review on 18 September, 2023:

Hi Hosain, Thank you for leaving a review. We're very sorry to hear that you are unsatisfied with the service provided and would like to get to a root cause. Please can you email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and address the matter accordingly. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

June 16, 2023

Report to admin

Collected on:

My sale and purchase nearly fell through due to incompetence & neglect

The service was extremely poor. The whole sale and purchase process nearly collapsed due to incompetence and neglect. I was allocated 3 different lawyers and in the end the whole job was given over to a paralegal who admitted they lacked experience. There was a long delay because my paperwork was lost and I had to send it again. I also ended up having to do some of the searches myself through desperation. My very experienced estate agent said he'd never known anything like it. They ignore emails and don't put you through on the phone line. Avoid this company for your sanity's sake.

A representative from Slater And Gordon Uk Limited responded to this review on 16 June, 2023:

Hi Jo Thank you for leaving a review. We're very sorry to hear that you are unsatisfied with the service provided, this is not the high level of customer satisfaction we strive for. If you could find the time, we would appreciate if you could email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and investigate the root cause for our future development. We appreciate your feedback. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Verified review

Paul

October 22, 2022

Report to admin

Collected on:

Good service

Found the people I speak to helpful and able to remotely guide me through the documents - just the job.

A representative from Slater And Gordon Uk Limited responded to this review on 25 October, 2022:

Dear Paul, thank you for taking the time in writing a lovely review, we are pleased that we were able to assist. Should you require any legal assistance in the future, please do not hesitate to get in touch. Kind regards,

Was this review helpful?

Consumer

Matter Type:

Litigation Law

Sheila

October 13, 2022

Report to admin

Collected on:

Worth the wait for VW compensation

The firm kept us updated on the progress of them taking the claim to Court. Once they had had agreed a settlement they paid out promptly. Would recommend them.

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Hi Sheila, thank you for leaving this great review. We are delighted you were happy with the service provided. Please do not hesitate to contact us if you require future assistance.

Was this review helpful?

Reviews collected from

Employment

Matter Type:

Employment Law

Yannis

March 13, 2025

Report to admin

Collected on:

Yannis

I couldn't have asked for a better employment solicitor than Lara Aziz at Slater and Gordon Lawyers. From the very beginning, she took the time to explain every step of the process in detail, ensuring I fully understood what was happening—something that was entirely new to me. Lara was always available whenever I needed to speak with her, offering reassurance and clarity at every stage.

Her knowledge and expertise are exceptional, and she has a unique ability to simplify complex legal matters, making them easy to grasp. Thanks to her thorough guidance, I had all the necessary information to make informed decisions about my case.

Beyond her professional skills, Lara is friendly, approachable, and incredibly confident, which immediately put me at ease. I would strongly recommend Slater and Gordon Lawyers—and especially Lara—to anyone in need of employment legal advice

A representative from Slater And Gordon Uk Limited responded to this review on 13 March, 2025:

Hi Yannis, Thank you for taking the time to leave us a 5* review, we really appreciate it. It was our pleasure to provide you with Lara's expertise and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Consumer

Matter Type:

Travel rights

Harjinder

March 12, 2025

Report to admin

Collected on:

Harjinder

I used Slater and Gordon after an…
I used Slater and Gordon after an injury overseas whilst on a package holiday, having already tried to resolve the issue directly with the tour operator to no avail.

Claire Rabbetts handled my claim and was amazing she was very helpful providing clarification and support where needed. My claim was successful and I’m very happy with the outcome. I Highly recommend Slater and Gordon

A representative from Slater And Gordon Uk Limited responded to this review on 12 March, 2025:

Hi Harjinder, Thank you so much for your 5* review, we really appreciate it. We strive to ensure our clients receive the best possible service and it's wonderful to know that Claire's efforts contributed to a successful outcome for you. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Employment

Matter Type:

Employment Law

Guo

March 05, 2025

Report to admin

Collected on:

Guo

Very responsible and responsive team, working diligently with fast turnarounds. One of the most approachable legal teams I have worked.

A representative from Slater And Gordon Uk Limited responded to this review on 06 March, 2025:

Hi Guo, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Consumer

Matter Type:

Travel rights

Heather

February 25, 2025

Report to admin

Collected on:

Heather

I have had a fantastic service with this company I have alway been informed and up to date with any of with every process very professional and understanding would highly recommend

A representative from Slater And Gordon Uk Limited responded to this review on 25 February, 2025:

Hi Heather, Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found our service helpful and we will certainly share your kind words with the rest of our team. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Education

Matter Type:

Education

Deborah

February 21, 2025

Report to admin

Collected on:

Deborah

We cannot thank Guvinder Samra enough for the incredible help and support she provided in securing a fantastic residential college placement for my 21-year-old daughter, who has cerebral palsy and complex needs.
Before Guvinder's involvement, we were struggling to get the care and resources we desperately needed, and we felt lost in the process. Our situation seemed completely hopeless.

Since Guvinder came on board, there has been a massive positive change in our lives. She navigated the complex legalities with professionalism and compassion.

Guvinder truly listens, understands the needs of our family and worked tirelessly, to achieve the best possible outcomes.

Thanks to Guvinder, we now feel supported, empowered, and confident in managing our daughter's care.
I highly recommend her services to anyone needing help with similar legal matters.
She is a true advocate and has definitely changed our lives beyond our wildest dreams.

A representative from Slater And Gordon Uk Limited responded to this review on 24 February, 2025:

Hi, Thank you so much for your review. We are deeply touched by your kind words and the positive impact our team has had on your family's journey and we will certainly share your kind words with Gurvinder, as well as her team leader, Emma, who will ensure she receives the recognition she deserves. We would like to thank you for placing your trust in Slater and Gordon and please don't hesitate to contact us if you require any further assistance. Kind regards Simon Murphy Customer Analyst

Was this review helpful?

Request a callback Send an email Visit website