Slater And Gordon Uk Limited

0161 676 2727

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
First Floor Lee House
90 Great Bridgewater Street
Manchester
Greater Manchester
M1 5JW
0161 676 2727
www.slatergordon.co.uk/

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Accreditations

Other locations

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Available lawyers at Slater And Gordon Uk Limited

Jessica Molloy

Natasha Orr

Head of Military Injuries

Bob Miller

5.0 out of 5

(1)

Senior Associate Solicitor

Georgina Chase

Samantha Williams

Sarah Dempsey

Darren Hughes

Senior Associate Solicitor

Helen Gierc

Jenny Keith

Kim Harrison

Linda Fox

Senior Associate Solicitor

Madelene Holdsworth

Matthew Tomlinson

Head of Serious Injury - North

Richard Crabtree

Sinead Ducrotoy

Tim Gaskell

How Slater And Gordon Uk Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 7%

Overpriced 34%

About Right 57%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 35

24th / 4662

Family Law

1st / 11

82nd / 3864

Wills, Trusts & Probate

1st / 13

298th / 3533

Employment

1st / 154

37th / 3128

Personal Injury

1st / 627

16th / 2406

Clinical Negligence

1st / 161

8th / 947

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16573
Very Good

2051
Average

400
Poor

350
Awful

2281

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Matter Type:

Car Accident

Mukhtar

October 18, 2024

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Exceeded my expectations, very happy with outcome of my PI Case.

My claim started in the ‘Small Claims Team’ and was escalated to Multi-track. Initially I chose S&G to represent me because of the law firm’s well-known name, good reputation and positive reviews.

I must say, the Multi-track solicitors exceeded my expectations. The professionalism, honesty, timely-responses and case management was exceptional. It was very clear to me that this is a law firm with thorough legal knowledge and experience. I recommend S&G and would definitely return if I required their services again.

Lawyer named in this review:
Sarah Dempsey

Sarah Dempsey

A representative from Slater And Gordon Uk Limited responded to this review on 18 October, 2024:

Hi Mukhtar, Thank you so much for your 5* review, we really appreciate it. We are delighted to hear you found our service helpful and cannot wait to share your kind words with the rest of our team. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Mesothelioma Compensation

June

July 08, 2024

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Mesothelioma

Pauline Chandler handled my case . She was really efficient and helpful. Pauline worked quickly to get my compensation. Would really recommend this company

A representative from Slater And Gordon Uk Limited responded to this review on 08 July, 2024:

Hi June, Thank you so much for taking the time to leave us a review, we really appreciate it. It was our pleasure to provide you with the helpful service of Pauline and we will certainly share your kind words with her, as well as her team leader, Jordan, who will ensure she receives the recognition she deserves. We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Car Accident

vedrana

March 17, 2024

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Very unprofessional

In the sea of issues, chasing them to book an exam with a medical expert lasted over a year and a half. Report was done without an expert having most of my medical records relevant for the case, my lawyer wasn't bothered with it. I was the one investigating it. My case handler didn't 'understand' Court Proceedings had to be filled on the 3 yr anniversary of the case. Another major drawback when being served offer Part 36, my case handler tried to mislead me on the date when offer was served. My case handler tried to make it like the date is not important. Company has not done anything to work in my best interest from the start till the end.

A representative from Slater And Gordon Uk Limited responded to this review on 18 March, 2024:

Hi Vedrana, Thank you for your review. Please accept our apologies for any dissatisfaction you may have experienced, this is not the high level of customer satisfaction we strive for. Please be assured that your concerns were investigated thoroughly by our legal team and we will take your comments under advisement for our future development. We appreciate your feedback. Kind regards Simon Murphy Customer Analyst

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Hosain

September 16, 2023

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If you wanna lose, join them, Absolutely terrible solicitors

Absolutely terrible solicitors

The guy who answered the phone he’s very rude and he’s hanging off the phone twice on me

A representative from Slater And Gordon Uk Limited responded to this review on 18 September, 2023:

Hi Hosain, Thank you for leaving a review. We're very sorry to hear that you are unsatisfied with the service provided and would like to get to a root cause. Please can you email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and address the matter accordingly. Kind regards Simon Murphy Customer Analyst

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June 16, 2023

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My sale and purchase nearly fell through due to incompetence & neglect

The service was extremely poor. The whole sale and purchase process nearly collapsed due to incompetence and neglect. I was allocated 3 different lawyers and in the end the whole job was given over to a paralegal who admitted they lacked experience. There was a long delay because my paperwork was lost and I had to send it again. I also ended up having to do some of the searches myself through desperation. My very experienced estate agent said he'd never known anything like it. They ignore emails and don't put you through on the phone line. Avoid this company for your sanity's sake.

A representative from Slater And Gordon Uk Limited responded to this review on 16 June, 2023:

Hi Jo Thank you for leaving a review. We're very sorry to hear that you are unsatisfied with the service provided, this is not the high level of customer satisfaction we strive for. If you could find the time, we would appreciate if you could email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and investigate the root cause for our future development. We appreciate your feedback. Kind regards Simon Murphy Customer Analyst

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Verified review

Paul

October 22, 2022

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Good service

Found the people I speak to helpful and able to remotely guide me through the documents - just the job.

A representative from Slater And Gordon Uk Limited responded to this review on 25 October, 2022:

Dear Paul, thank you for taking the time in writing a lovely review, we are pleased that we were able to assist. Should you require any legal assistance in the future, please do not hesitate to get in touch. Kind regards,

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Consumer

Matter Type:

Litigation Law

Sheila

October 13, 2022

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Worth the wait for VW compensation

The firm kept us updated on the progress of them taking the claim to Court. Once they had had agreed a settlement they paid out promptly. Would recommend them.

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Hi Sheila, thank you for leaving this great review. We are delighted you were happy with the service provided. Please do not hesitate to contact us if you require future assistance.

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Mike

October 12, 2022

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Very Professional Service

I wouldn’t hesitate in recommending as they keep you informed every step of the way

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Thank you for your excellent feedback, Mike. We are delighted that you were happy with the service received. Your recommendation is greatly appreciated.

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Consumer

Matter Type:

Litigation Law

Lee

October 12, 2022

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Collected on:

VW Emissions Claim

Clear updates on case and prompt return of queries.

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Dear Lee, thank you so much for your positive review - we are delighted that you were happy with the service and look forward to working with you in the future.

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Consumer

Matter Type:

Litigation Law

David

October 12, 2022

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Tenacity Personified

Slater & Gordon concluded the claim against VW after years of legal battles with the company. In spite of conceding their case in the USA, VW raised numerous technical excuses in UK courts. Nevertheless, S&G pursued their counter-arguments relentlessly until damages were awarded against VW. I was lucky enough to be a participant in that early Class Action.

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Hi David, thank you for leaving this great review. We are delighted you were happy with the service our team provided. Please do not hesitate to contact us if you require future assistance.

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Reviews collected from

Employment

Matter Type:

Employment Law

Sammy

November 15, 2024

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Sammy

I have recently used Slater and Gordon for an employment matter and I honestly cannot praise Doreen who helped me enough! There was a strict deadline and this was reached in perfect timing after only giving Doreen around a weeks notice (SORRY! Employers fault for not sending the contract sooner!). None the less, she took this on with no problems, kept me updated and advised me of next steps. This has been a really stressful time for me and Doreen’s empathy and listening skills really helped me get this matter resolved and put to bed. I’m very grateful. Thank you again Doreen 🙏

A representative from Slater And Gordon Uk Limited responded to this review on 15 November, 2024:

Hi Sammy, Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found Doreen's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Clare, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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George

October 30, 2024

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George

I want to thank Raja for his extremely hard work on my case god know how he coped with me emailing frequently these last 2 months 🤣 he was always polite very professional and kept me updated with everything that was going on concerning my claim. Eventually getting me a great settlement which was completed in just 12 months he is a credit to Slater and Gordon and a great guy to boot Thanks again Raja for all you’ve done for me I’d recommend the company to anyone

A representative from Slater And Gordon Uk Limited responded to this review on 31 October, 2024:

Hi George, Thank you so much for your 5* review, we really appreciate it. We are so pleased you found our service helpful and we cannot wait to share your kind words with the rest of the team. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Clinical Negligence

Matter Type:

Clinical Negligence

Nick

October 28, 2024

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Nick

5* service - I'd like to say a big thank you to Rachel Shafar for guiding me through the claim process so expertly.

A representative from Slater And Gordon Uk Limited responded to this review on 28 October, 2024:

Hi Nick, Thank you for your 5* review, the positive feedback means a lot to us. We're delighted to hear you found Rachel's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Victoria, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and we welcome you to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Employment

Matter Type:

Employment Law

Oana

October 24, 2024

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Oana

I want to express my heartfelt gratitude for the exceptional legal services I received from at Slater and Gordon. From the moment I contacted them, they kept me informed every step of the way, carefully detailing the process.

Lara's support, compassion, and expert advice were invaluable during a stressful time. She took the time to explain complex legal matters clearly and was always available to address my concerns. Her empathetic approach made me feel valued and supported.

I wholeheartedly recommend Lara and Slater and Gordon to anyone in need of legal assistance. Their professionalism and care in providing legal services are truly exceptional. Thank you, Lara, for making a difficult situation more bearable.

A representative from Slater And Gordon Uk Limited responded to this review on 24 October, 2024:

Hi Oana, Thank you so much for your 5* review, we really appreciate it. We are so pleased to hear you found Lara's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Travel rights

Nicky

October 23, 2024

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Nicky

I have been totally informed throughout the whole process . As long as you are prepared to listen to the experts ,they provide
clear navigation all the way and help to take some of the anxiety away . I would like to personally thank Nicholas Lukacs for his commitment given to handling my case .

A representative from Slater And Gordon Uk Limited responded to this review on 23 October, 2024:

Hi Nicky, Thank you so much for your 5* review, we really appreciate it. We're so pleased to hear you found Nicholas' assistance helpful and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the recognition he deserves. We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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