Slater And Gordon Uk Limited

0161 676 2727

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
First Floor Lee House
90 Great Bridgewater Street
Manchester
Greater Manchester
M1 5JW
0161 676 2727
www.slatergordon.co.uk/

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Accreditations

Other locations

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Available lawyers at Slater And Gordon Uk Limited

Jessica Molloy

Natasha Orr

Head of Military Injuries

Bob Miller

3.0 out of 5

(2)

Senior Associate Solicitor

Georgina Chase

Samantha Williams

Sarah Dempsey

Darren Hughes

Senior Associate Solicitor

Helen Gierc

Jenny Keith

Kim Harrison

Linda Fox

Senior Associate Solicitor

Madelene Holdsworth

Matthew Tomlinson

Head of Serious Injury - North

Richard Crabtree

Sinead Ducrotoy

Tim Gaskell

How Slater And Gordon Uk Limited Compares

Value for money

This firm - 96%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 7%

Overpriced 34%

About Right 57%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 35

25th / 4632

Family Law

1st / 11

100th / 3858

Wills, Trusts & Probate

1st / 13

327th / 3518

Employment

1st / 30

41st / 3116

Personal Injury

1st / 140

18th / 2387

Clinical Negligence

1st / 160

9th / 945

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16646
Very Good

2054
Average

399
Poor

350
Awful

2287

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

joanne

January 16, 2025

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Wasted 11 months of my time.

Dropped my case right up to the point of getting it ready to go to court after 11 months of preparing it completely ruined my family through this thanks BOB MILLER

Lawyer named in this review:
Bob Miller

Bob Miller

A representative from Slater And Gordon Uk Limited responded to this review on 17 January, 2025:

Hi Joanne, Thank you for your review. We are saddened to hear you were not satisfied with our service, this does not reflect our high standards of customer service. For our future development and commitment to customer satisfaction, we would be grateful if you could email us at CustomerExperience@slatergordon.co.uk with your name and case reference so we can determine a root cause. We look forward to hearing from you. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Car Accident

Mukhtar

October 18, 2024

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Exceeded my expectations, very happy with outcome of my PI Case.

My claim started in the ‘Small Claims Team’ and was escalated to Multi-track. Initially I chose S&G to represent me because of the law firm’s well-known name, good reputation and positive reviews.

I must say, the Multi-track solicitors exceeded my expectations. The professionalism, honesty, timely-responses and case management was exceptional. It was very clear to me that this is a law firm with thorough legal knowledge and experience. I recommend S&G and would definitely return if I required their services again.

Lawyer named in this review:
Sarah Dempsey

Sarah Dempsey

A representative from Slater And Gordon Uk Limited responded to this review on 18 October, 2024:

Hi Mukhtar, Thank you so much for your 5* review, we really appreciate it. We are delighted to hear you found our service helpful and cannot wait to share your kind words with the rest of our team. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Mesothelioma Compensation

June

July 08, 2024

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Mesothelioma

Pauline Chandler handled my case . She was really efficient and helpful. Pauline worked quickly to get my compensation. Would really recommend this company

A representative from Slater And Gordon Uk Limited responded to this review on 08 July, 2024:

Hi June, Thank you so much for taking the time to leave us a review, we really appreciate it. It was our pleasure to provide you with the helpful service of Pauline and we will certainly share your kind words with her, as well as her team leader, Jordan, who will ensure she receives the recognition she deserves. We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Car Accident

vedrana

March 17, 2024

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Very unprofessional

In the sea of issues, chasing them to book an exam with a medical expert lasted over a year and a half. Report was done without an expert having most of my medical records relevant for the case, my lawyer wasn't bothered with it. I was the one investigating it. My case handler didn't 'understand' Court Proceedings had to be filled on the 3 yr anniversary of the case. Another major drawback when being served offer Part 36, my case handler tried to mislead me on the date when offer was served. My case handler tried to make it like the date is not important. Company has not done anything to work in my best interest from the start till the end.

A representative from Slater And Gordon Uk Limited responded to this review on 18 March, 2024:

Hi Vedrana, Thank you for your review. Please accept our apologies for any dissatisfaction you may have experienced, this is not the high level of customer satisfaction we strive for. Please be assured that your concerns were investigated thoroughly by our legal team and we will take your comments under advisement for our future development. We appreciate your feedback. Kind regards Simon Murphy Customer Analyst

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Hosain

September 16, 2023

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If you wanna lose, join them, Absolutely terrible solicitors

Absolutely terrible solicitors

The guy who answered the phone he’s very rude and he’s hanging off the phone twice on me

A representative from Slater And Gordon Uk Limited responded to this review on 18 September, 2023:

Hi Hosain, Thank you for leaving a review. We're very sorry to hear that you are unsatisfied with the service provided and would like to get to a root cause. Please can you email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and address the matter accordingly. Kind regards Simon Murphy Customer Analyst

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June 16, 2023

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My sale and purchase nearly fell through due to incompetence & neglect

The service was extremely poor. The whole sale and purchase process nearly collapsed due to incompetence and neglect. I was allocated 3 different lawyers and in the end the whole job was given over to a paralegal who admitted they lacked experience. There was a long delay because my paperwork was lost and I had to send it again. I also ended up having to do some of the searches myself through desperation. My very experienced estate agent said he'd never known anything like it. They ignore emails and don't put you through on the phone line. Avoid this company for your sanity's sake.

A representative from Slater And Gordon Uk Limited responded to this review on 16 June, 2023:

Hi Jo Thank you for leaving a review. We're very sorry to hear that you are unsatisfied with the service provided, this is not the high level of customer satisfaction we strive for. If you could find the time, we would appreciate if you could email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and investigate the root cause for our future development. We appreciate your feedback. Kind regards Simon Murphy Customer Analyst

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Verified review

Paul

October 22, 2022

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Good service

Found the people I speak to helpful and able to remotely guide me through the documents - just the job.

A representative from Slater And Gordon Uk Limited responded to this review on 25 October, 2022:

Dear Paul, thank you for taking the time in writing a lovely review, we are pleased that we were able to assist. Should you require any legal assistance in the future, please do not hesitate to get in touch. Kind regards,

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Consumer

Matter Type:

Litigation Law

Sheila

October 13, 2022

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Worth the wait for VW compensation

The firm kept us updated on the progress of them taking the claim to Court. Once they had had agreed a settlement they paid out promptly. Would recommend them.

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Hi Sheila, thank you for leaving this great review. We are delighted you were happy with the service provided. Please do not hesitate to contact us if you require future assistance.

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Mike

October 12, 2022

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Very Professional Service

I wouldn’t hesitate in recommending as they keep you informed every step of the way

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Thank you for your excellent feedback, Mike. We are delighted that you were happy with the service received. Your recommendation is greatly appreciated.

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Consumer

Matter Type:

Litigation Law

Lee

October 12, 2022

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Collected on:

VW Emissions Claim

Clear updates on case and prompt return of queries.

A representative from Slater And Gordon Uk Limited responded to this review on 14 October, 2022:

Dear Lee, thank you so much for your positive review - we are delighted that you were happy with the service and look forward to working with you in the future.

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Reviews collected from

Kate

January 16, 2025

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Kate

I am so grateful to Rachel at Slater & Gordon for her exceptional work on my case. From the very beginning I felt very comfortable and was made aware of the whole process. She was very clear in everything she communicated, knowledgeable, empathetic and really made a very emotional journey for me so much easier over the past couple of years. Things were explained in a way I could understand as a non-legal professional and I was kept in the loop every step of the way. She was always there if I had questions and got back to me promptly. Any member of Slater & Gordon I have dealt with has been professional, friendly & compassionate. What else can I say, but they’re first class! I would not hesitate recommending them to anyone who requires a medical negligence professional.

A representative from Slater And Gordon Uk Limited responded to this review on 17 January, 2025:

Hi Kate, Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Rachel and we will certainly share your kind words with her, as well as her team leader, Victoria, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Employment

Matter Type:

Employment Law

Matthias

January 04, 2025

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Matthias

Used them a few times now. Found them always friendly, helpful and reliable.

A representative from Slater And Gordon Uk Limited responded to this review on 06 January, 2025:

Hi Matthias, Thank you so much for taking the time to leave us a 5* review, we really appreciate it. It was our pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Industrial Disease Compensation

Gary

December 20, 2024

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Gary

My late father engaged Slater and Gordon whilst suppering form Asbestosis, we were visited by a solicitor all the way from Manchester and signed up then for them to review the facts and decide if they could win any legal case. Very quickly they came back agreeing to take on the case and from that point they acted swiftly, gathering evidence, facts and also all dealings with family were conducted with great respect once my father had died.

highly recommend them, outcome was a compensation award and I cannot recommend them enough!

thank you

A representative from Slater And Gordon Uk Limited responded to this review on 20 December, 2024:

Hi Gary, Thank you so much for taking the time to leave us a review, we really appreciate it. It was our pleasure to assist you and provide you with the support needed and we will certainly share your review with our Industrial Disease team who will be delighted by your kind words. We would like to thank you for placing your trust in Slater and Gordon to handle your claim and we wish you all the very best. Kind regards Simon Murphy Customer Analyst

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Pauline

December 12, 2024

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Pauline

MAJ1088/1/SXS, have used this company for 2yrs 4mnths after breaking my ankle at work, the union passed this company on to me, they have been really good, and very polite and very understanding, and have kept me informed every step of the way, my claim is now dealt with and I cannot thank the solicitor who I had enough, thankyou for helping me get a very good result 👍👍

A representative from Slater And Gordon Uk Limited responded to this review on 12 December, 2024:

Hi Pauline, Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with great support from our team and we will certainly communicate your kind feedback to them. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Travel rights

elite

December 01, 2024

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elite

I had an accident abroad which resulted in hospital and stitches I contacted slater and Gordon and was passed over to Andrew tarling who helped me over the period of 2 years collected evidence statements ect I’ve now finally been settled up he won the case for us so thank you Andrew for your time and efforts

A representative from Slater And Gordon Uk Limited responded to this review on 02 December, 2024:

Hi, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Andrew's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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