This review is for a different branch.
They say purchasing a house is one the most of stressful things you can do and using Talbots did nothing but add to the stress.
My Conveyancer (note you won't get a solicitor) lost my queries for three weeks, and then tried blaming the trainee, despite the emails being addressed to the conveyancer.
I had to repeatedly chase for updates, with some 'updates' being one sentence with absolutely no substance.
I received numerous out of office messages with no return date but with an alternative contact, who would also be out of the office.
I tried to escalate to the director of the Edgbaston branch and he was equally as unhelpful, if he actually bothered to reply.
They requested draw down of funds with the mortgage provider to then find a fault with a Fire Risk Assessment that they'd had in their possession for three months, so the purchase nearly fell through and it was only rescued by myself putting in the work and making phone calls to get the Fire Risk Assessment updated.
At one point they asked how i would like to proceed on a legal matter with zero advice or background!! I'm not a solicitor so why was I expected to answer a legal query?
They constantly provided the wrong fees and at one point disregarded the fact that I had already transferred my deposit to them and so tried charging me for that amount as well on the completion statement.
They are completely disorganised, unhelpful, are not proactive, frustrating and ultimately made the purchase an absolute nightmare from start to finish.
