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Carol
Collected on:
Excellent service
This review is for a different branch.
Highly recommended they helped me a lot
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At Irwin Mitchell, we pride ourselves in understanding people. We understand that everybody's situation is different, be it business or personal.
Also known as - Im Private Wealth, Irwin Mitchell Private Wealth
Irwin Mitchell LLP
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Irwin Mitchell LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Irwin Mitchell LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Irwin Mitchell LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Irwin Mitchell LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Irwin Mitchell LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Carol
Collected on:
This review is for a different branch.
Highly recommended they helped me a lot
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Matter Type:
Probate
Max
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This review is for a different branch.
Be careful as to whom you put down as an executor of a will because if it's a solicitors the charges for probate/dealing with the estate "could" run into thousands as per the experience here, and it's difficult to nigh impossible to remove them without having to go through a court. Whether it's charging by the hour or charging a percentage of the estate I am sure many don't realise how much this will cost because of course when you write a will you may have no idea of the fees that they will charge. So my advice is if your loved one has made a will through a solicitor maybe an uncomfortable conversation may be best to avoid a massive shock later. We will never know if using Irwin Mitchell as an executor was the wish of our loved one or if possible (alleged) "persuasion" was a factor when the will was being set up. I know our loved one would be horrified if they were still here.
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Peter
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This review is for a different branch.
Person who answered the phone asked a myriad of questions before trying to put me through to the appropriate dept . Didn’t manage to actually speak to a solicitor.!!!
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Daryl
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This review is for a different branch.
It is stressful having to find legal advice. The team make the experience easier and bareable.
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Matter Type:
Settlement Agreements
Katrina
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This review is for a different branch.
From the first call with Daniella Colton, she was so supportive which made me feel settled about the choices I had to make. Because of this, I chose to go with Irwin Mitchell for this reason and she was fantastic right to the very end making sure I fully understood everything along the way.
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Matter Type:
Employment Contracts
Maria
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This review is for a different branch.
I have used Irwin Mitchell for getting a settlement agreement from work and they did absolutely everything for me with a very successful outcome
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Matter Type:
Settlement Agreements
Beatriz
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This review is for a different branch.
I was in a Uk contract for the first time and I didn’t know almost anything. They took the time to make sure I was understanding and I felt truly listened and supported.
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Matter Type:
Tribunal Claims
Karen
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This review is for a different branch.
After nearly 5 years in total Irwin Mitchell allowed me closure on a very traumatic time of my life. I cannot thank them enough
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des
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This review is for a different branch.
Trustpilot reviews
Review of Irwin Mitchell
Des Fox
12 reviews
GB
Rated 1 out of 5 stars
Updated 33 minutes ago
READ THIS URGENTLY BEFORE YOU DO ANYTHING!
Not Happy ( Always read the bad reviews then you get a true picture of how bad things can go )
Mum went into a care home for 2.5 years she passed away recently
She was a very well read and intellectual person even though she was diagnosed with dementia I believe till her final days she knew everything what was happening
In her day to day life without warning 6 months before she died she stopped eating I will never know why she did this but I believe it was her way of dealing with her situation and protecting her family from the Wolves
IM were acting deputies for financial affairs
They didn't visit mum once in all the time she was in care to talk to her regards her needs and means assessments also I'm amazed they didn't even talk to her regards making a will
Even after 2.5 years they still didn't even manage to complete Court Of Protection
But let's be clear and say they were charging from day one soon as mum was in care
I'm the next of kin and am now responsible for my mums outstanding debts
I have a bill for 12.000 and looking through it on many multiple occasions they have charged £176 for 10 minutes work
I have asked repeatedly for information relating to nhs end of life funding also possible benefits like attendance allowance which mum could have been entitled
Mum worked for many years in the NHS and paid her national insurance contributions all her life
I have a huge care bill of £90.000
The big question is this bill correct? how can I ever know the answer? Because the fact is the assessments weren't done from the start?
This is a shocking situation and I am finding it extremely stressful to deal with
Chichester Council were responsible for choosing Irwin Mitchell as their solicitor of choice to deal with my mum's affairs
Had I been given the choice it would have been Emily Allchurch from Owen Kenny the truth is I would've paid double to her because she is the best at taking care of the elderly and because it's knowing that your loved ones are in safe hands that matters (NOT MONEY)
I declined the deputyship because it looked very complicated and difficult to do
I simply didn't want to make any mistakes
Irwin Mitchell were in constant contact with me via email over the time mum was in care little did I realise that every email was costing atleast £176 I feel sick about that if only I had known I wouldn't have spoken to them at all
It's shocking to think of it now I bet they loved getting emails from family I can imagine them rubbing their hands together
One thing is for sure they didn't once mention fees to me nothing well hidden
I now have a long road ahead and first I need to contact the court of protection so they can review the fees as I'm not happy
I now believe that I could have done a much better job by myself as within the first 14 days of mum going into care I would have made sure she was correctly assessed
It's funny reading IM website because it's clear they know about deputyship because for £500 they will sell you a specialist deputies package which will guide you step by step how to be successful at it
Take my advice I have witnessed all the information for free online as it should be
I guess I'm lost for words
The worst part is that I thought she was in safe hands and everything was being taken care of for her
I really hope I don't get a reply from them especially the reply that says we are looking into the matter or that they are sorry for my loss
Please send me all the case notes and public guardian reports so I can try to fix this situation
Do you really believe that you are entitled to 12000 ????
I am writing this review in the middle of the night because I carnt sleep most nights I wake up and it's because of this and the injustice
I believe we are all accountable for our actions and decisions whether your a cleaner or solicitor we are all the same and will we have a clear conscience when our time comes ? Whatever job you do it should be done properly and with pride so you can look back and say I did my best and earned my rewards in an honest manner
I was kept in the darkness all the time they were in charge the only time they would be interested in me was to kick me out of mums house so they could sell it and get paid that's the fact of the matter
So what are you going to do Irwin Mitchell?
When you all get up in the morning please do me a favour and take a long hard look at yourself in the bathroom mirror WHAT DO YOU SEE ???
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Harz
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This review is for a different branch.
I would concur with another reviewer that Lindsay Fox doesn't provide any help and tries every trick in the book to stall your case and waste your time asking for updates. Terrible is the service I've got from this company .
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David
Collected on:
Excellent work on our behalf from Irwin Mitchell, our case was handled with care and compassion throughout by Zoe Donahue who we would highly recommend ,well done and many thanks Zoe
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Shauna
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I couldn’t have got through the last 5 years without the team I was provided with by Irwin mitchell, following a RTA in 2018. It has been a long lengthy process & still ongoing in some respects but the team always made me feel at ease took control of everything that was over whelming to be, easily staying in contact through phone calls and emails. I couldn’t recommend them more for a personally injury claim, my main point of contact was Laura Mcilduff who I could not fault at all she is the best of the best and has met every need I have endured along with Tom Dias who I have pestered at points along the way, but nothing was a bother. It can be very daunting in the beginning but these guys helped not only me but my family members too, and we powered on through, it was a pleasure to have them on my side, also using other departments now as things progress and have to mention the names, John Riley dibb & lara tucker & Connie smith for there continued support. They are an absolute credit to Irwin mitchell and I thank them all from the bottom of my heart.
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Felix
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I was delighted by the dedication and efficiency of the services provided by these solicitors. They were exceptional with the effort and diligence in gaining a good understanding of our situation and case. Specifically the solicitor handling the matter, a Ms Garrod who was regularly in contact to ask and answer questions, as well as keeping us updated on progress and our options. She was most efficacious and sympathetic to our situation, providing a quality of work unparalleled. Whilst the situation was difficult, the comfort of such professionalism was a panacea in a trying time. I cannot recommend them enough and am profusely thankful for all they did. Whatever negative assumptions one may have of solicitors, they do not apply to this firm. If we’ve need of a solicitor again I would not hesitate to contact them again.
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Stephen
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Outstanding service from a great team. Emma Bell and her team that included Stephanie Denham have been excellent whilst dealing with our Mesothelioma damages claim for our late father. We were kept informed of progress on a regular basis, a very caring and compassionate team that made this whole experience easier to cope with. I would very highly recommend Emma Bell and her team at Irwin Mitchell.
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Capastian
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Extremely rude, waited to call them up due to being suggested to go and sort matters out around police negligence, needing help with matters however they are no good, immediately got hung up when speaking, need a solicitor then this is not the place to goto! Completely let down, they need to do better than this, would rate minus stars, just look elsewhere, you'll find better than these.
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