Irwin Mitchell Llp

03701500100

12069 Client Reviews Leave a review

At Irwin Mitchell, we pride ourselves in understanding people. We understand that everybody's situation is different, be it business or personal.

Also known as - Im Private Wealth, Irwin Mitchell Private Wealth

Address
Brunel House
2 Fitzalan Road
Cardiff
South Glamorgan
CF24 0EB
03701500100
www.irwinmitchell.com

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How Irwin Mitchell Llp Compares

Value for money

Limited data.

This firm - 89%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Irwin Mitchell Llp on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Irwin Mitchell Llp. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 87%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Irwin Mitchell Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Irwin Mitchell Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 87%

No 13%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Irwin Mitchell Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 21

92nd / 4681

Company & Commercial

1st / 18

106th / 4443

Housing & Property

1st / 10

494th / 4274

Family Law

1st / 14

315th / 3869

Wills, Trusts & Probate

1st / 13

317th / 3542

Commercial Property

1st / 13

157th / 3358

Employment

1st / 28

115th / 3134

Regulations

1st / 12

34th / 2619

Personal Injury

1st / 13

129th / 2408

Crime/ Criminal Defence

1st / 15

82nd / 2132

Immigration

1st / 5

96th / 2011

Money & Tax

1st / 14

50th / 1858

Professional Negligence

1st / 35

41st / 1215

IT & Intellectual Property

1st / 10

25th / 1068

Dispute Resolution

1st / 10

72nd / 1037

Clinical Negligence

1st / 16

68th / 947

Welfare & Benefits

1st / 9

41st / 821

Human rights

1st / 25

9th / 756

Notary

1st / 43

26th / 720

Banking

1st / 22

14th / 708

Agriculture

1st / 8

53rd / 598

Construction

1st / 8

28th / 583

Charities

1st / 8

24th / 575

Energy & Transport

1st / 21

10th / 532

Education

1st / 9

14th / 260

Actions against the police

1st / 3

12th / 79

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.5/5

Reviews summary

Excellent

10246
Very Good

651
Average

155
Poor

138
Awful

840

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Jonathan

October 17, 2024

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Messed about and ripped off

This review is for a different branch.

appointed these following a dispute with a kitchen retailer who took my money upfront and failed to complete the job
They have ripped me and my insurance company off for approximately 50 grand taken almost 3 years to achieve nothing, had me pay out over £2500 for independent inspection reports all 100% favouring my claim and have now walked away after myself and my family have lived and suffered in a partly fitted kitchen and they advised me to leave it in such a Way as to give the retailer a fare chance to come back and compete the works

The company that carried out the report also dealt with legal matters and they quoted 5k to take the case on however I’d already engaged with Irwin Mitchell

To say it’s not fair is an understatement

AVOID AVOID AVOID AVOID AVOID

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Carol

July 12, 2024

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Excellent service

This review is for a different branch.

Highly recommended they helped me a lot

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Wills, Trusts & Probate

Matter Type:

Probate

Max

April 15, 2024

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Better and cheaper options out there!

This review is for a different branch.

Be careful as to whom you put down as an executor of a will because if it's a solicitors the charges for probate/dealing with the estate "could" run into thousands as per the experience here, and it's difficult to nigh impossible to remove them without having to go through a court. Whether it's charging by the hour or charging a percentage of the estate I am sure many don't realise how much this will cost because of course when you write a will you may have no idea of the fees that they will charge. So my advice is if your loved one has made a will through a solicitor maybe an uncomfortable conversation may be best to avoid a massive shock later. We will never know if using Irwin Mitchell as an executor was the wish of our loved one or if possible (alleged) "persuasion" was a factor when the will was being set up. I know our loved one would be horrified if they were still here.

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Peter

March 27, 2024

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Terrible experience

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Person who answered the phone asked a myriad of questions before trying to put me through to the appropriate dept . Didn’t manage to actually speak to a solicitor.!!!

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Daryl

February 23, 2024

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Good service

This review is for a different branch.

It is stressful having to find legal advice. The team make the experience easier and bareable.

Lawyer named in this review:
Andrew Russell

Andrew Russell

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Employment

Matter Type:

Settlement Agreements

Katrina

February 21, 2024

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Great Service

This review is for a different branch.

From the first call with Daniella Colton, she was so supportive which made me feel settled about the choices I had to make. Because of this, I chose to go with Irwin Mitchell for this reason and she was fantastic right to the very end making sure I fully understood everything along the way.

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Employment

Matter Type:

Employment Contracts

Maria

February 17, 2024

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Friendly and helpful staff

This review is for a different branch.

I have used Irwin Mitchell for getting a settlement agreement from work and they did absolutely everything for me with a very successful outcome

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Employment

Matter Type:

Settlement Agreements

Beatriz

February 14, 2024

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Advise for a foreigner

This review is for a different branch.

I was in a Uk contract for the first time and I didn’t know almost anything. They took the time to make sure I was understanding and I felt truly listened and supported.

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Employment

Matter Type:

Tribunal Claims

Karen

January 22, 2024

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Employment tribunal

This review is for a different branch.

After nearly 5 years in total Irwin Mitchell allowed me closure on a very traumatic time of my life. I cannot thank them enough

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des

December 04, 2023

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READ THIS URGENTLY BEFORE YOU DO ANYTHING!

This review is for a different branch.

Trustpilot reviews

Review of Irwin Mitchell

Des Fox
12 reviews
GB
Rated 1 out of 5 stars
Updated 33 minutes ago
READ THIS URGENTLY BEFORE YOU DO ANYTHING!
Not Happy ( Always read the bad reviews then you get a true picture of how bad things can go )
Mum went into a care home for 2.5 years she passed away recently
She was a very well read and intellectual person even though she was diagnosed with dementia I believe till her final days she knew everything what was happening
In her day to day life without warning 6 months before she died she stopped eating I will never know why she did this but I believe it was her way of dealing with her situation and protecting her family from the Wolves
IM were acting deputies for financial affairs
They didn't visit mum once in all the time she was in care to talk to her regards her needs and means assessments also I'm amazed they didn't even talk to her regards making a will
Even after 2.5 years they still didn't even manage to complete Court Of Protection
But let's be clear and say they were charging from day one soon as mum was in care
I'm the next of kin and am now responsible for my mums outstanding debts
I have a bill for 12.000 and looking through it on many multiple occasions they have charged £176 for 10 minutes work
I have asked repeatedly for information relating to nhs end of life funding also possible benefits like attendance allowance which mum could have been entitled
Mum worked for many years in the NHS and paid her national insurance contributions all her life
I have a huge care bill of £90.000
The big question is this bill correct? how can I ever know the answer? Because the fact is the assessments weren't done from the start?
This is a shocking situation and I am finding it extremely stressful to deal with
Chichester Council were responsible for choosing Irwin Mitchell as their solicitor of choice to deal with my mum's affairs
Had I been given the choice it would have been Emily Allchurch from Owen Kenny the truth is I would've paid double to her because she is the best at taking care of the elderly and because it's knowing that your loved ones are in safe hands that matters (NOT MONEY)
I declined the deputyship because it looked very complicated and difficult to do
I simply didn't want to make any mistakes
Irwin Mitchell were in constant contact with me via email over the time mum was in care little did I realise that every email was costing atleast £176 I feel sick about that if only I had known I wouldn't have spoken to them at all
It's shocking to think of it now I bet they loved getting emails from family I can imagine them rubbing their hands together
One thing is for sure they didn't once mention fees to me nothing well hidden
I now have a long road ahead and first I need to contact the court of protection so they can review the fees as I'm not happy
I now believe that I could have done a much better job by myself as within the first 14 days of mum going into care I would have made sure she was correctly assessed
It's funny reading IM website because it's clear they know about deputyship because for £500 they will sell you a specialist deputies package which will guide you step by step how to be successful at it
Take my advice I have witnessed all the information for free online as it should be
I guess I'm lost for words
The worst part is that I thought she was in safe hands and everything was being taken care of for her
I really hope I don't get a reply from them especially the reply that says we are looking into the matter or that they are sorry for my loss
Please send me all the case notes and public guardian reports so I can try to fix this situation
Do you really believe that you are entitled to 12000 ????
I am writing this review in the middle of the night because I carnt sleep most nights I wake up and it's because of this and the injustice
I believe we are all accountable for our actions and decisions whether your a cleaner or solicitor we are all the same and will we have a clear conscience when our time comes ? Whatever job you do it should be done properly and with pride so you can look back and say I did my best and earned my rewards in an honest manner
I was kept in the darkness all the time they were in charge the only time they would be interested in me was to kick me out of mums house so they could sell it and get paid that's the fact of the matter
So what are you going to do Irwin Mitchell?
When you all get up in the morning please do me a favour and take a long hard look at yourself in the bathroom mirror WHAT DO YOU SEE ???

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Reviews collected from

Scott

September 08, 2023

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MAKE YOUR CRITERIA CLEAR TO NOT WASTE PEOPLES TIME.

They've paid for google ad that offer no win no fee judical review. Turns out the critera is you have to have a financial loss of over £100,000 for them to even be interested. Just another company not looking to help people and just make money for themselves. Out of pocket by almost £15-£18,000 and yet more time wasted to add to the 3 years. MAKE YOUR CRITERIA CLEAR TO NOT WASTE PEOPLES TIME.

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Katherine

May 15, 2023

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Very happy with Irwin Mitchell.

A friendly, professional, helpful service .

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Katherine

April 14, 2023

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Shocking service and unless you drop 5k they won't even give you basic information

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Mark

April 08, 2023

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Would recommend Irwin Mitchell 100%.

Excellent service from James Davies and his team. Very freindly and approachable. Always polite and extremely professional at all time. Always answers all our queries.

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Natalie

July 08, 2024

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First class

First class - fast and efficient. Thanks again!

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