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How Msb Solicitors Limited Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Msb Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Msb Solicitors Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%
Overpriced 12%
About Right 83%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Msb Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Msb Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Msb Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Msb Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Msb Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    719
  • Very Good

    33
  • Average

    4
  • Poor

    10
  • Awful

    18

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Gemma

Verified review

This review has been left by a verified client who used Msb Solicitors Limited.

Gemma

January 30, 2025

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A Life-Changing Legal Team

I cannot begin to express the gratitude I have for Barbara Crawford-Jones and Phoebe Rafferty at MSB Solicitors. They have quite literally given me a second chance at life—one free from the abuse I never thought I’d escape.

Before finding them, I had sacked four other solicitors and two law firms, feeling unheard, dismissed, and like just another case file in a towering pile. But with Barbara and Phoebe, it was different from the start. Their dedication, empathy, and expertise shone through in every interaction. I never once felt like just a client; I felt truly supported, understood, and prioritised.

My case was high-conflict, involving post-separation abuse, and as someone with ADHD and autism, I needed solicitors who could navigate both the legal complexities and my personal challenges with care. They did this effortlessly, always just a phone call or email away, never making me feel like a burden. Their personable and compassionate approach made an otherwise unbearable process manageable.

I cannot fault them. They fought for me with unwavering commitment, ensuring I was protected and empowered every step of the way. Thanks to them, I have the freedom and future I never thought possible. If you need legal representation that truly cares, that will fight for you as if it were their own case, I cannot recommend Barbara and Phoebe highly enough.

Thank you from the bottom of my heart.

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Tracey Elizabeth

Verified review

This review has been left by a verified client who used Msb Solicitors Limited.

Matter Type:

Disputed Probate

Tracey Elizabeth

January 29, 2025

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Collected on:

Probate services

Robert was excellent and very efficient 10 out of 10

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Pauline

Matter Type:

Adoption, Surrogacy, Care and Special Guardianship

Pauline

January 18, 2025

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Collected on:

experience with msb solicitors.

very professional, well spoken and easy to understand
very compassionate and understanding
efficient
very professional in there work.
would highly recommend.

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David Jonathan

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This review has been left by a verified client who used Msb Solicitors Limited.

David Jonathan

January 14, 2025

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Absolutely outstanding

I simply don't have the words to adequately convey my thanks and gratitude to the team at MSB.

They are, in short, the very best and you should look no further when sourcing representation for Family matters.

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Anonymous

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This review has been left by a verified client who used Msb Solicitors Limited.

Anonymous

January 09, 2025

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Professional

Very helpful with an emotional Family situation which required Legal Advice.

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Steven James

Verified review

This review has been left by a verified client who used Msb Solicitors Limited.

Steven James

January 07, 2025

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Collected on:

Excellent

Extremely great service, helpful and knowledgable with quick and useful communications, completed promptly.

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Mark Lloyd

Verified review

This review has been left by a verified client who used Msb Solicitors Limited.

Matter Type:

Redundancy

Mark Lloyd

December 23, 2024

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Redundancy settlement agreement

I was really pleased with how Steve dealt with my case at what was a distressing and uncertain time for me. He took the time to go through my settlement letter clause by clause, clearly explaining each one and how it impacted me. He pointed out the ones which were contentious and suggested amendments and omissions. Steve also asked a lot about what I wanted to get out of this in addition to what was on the agreement e.g. how my departure was to be announced to my former colleagues for which we drafted a suggested communication as well as the request for my 2024 bonus to be paid. I’m pleased to say that both of these were agreed by my former employer. It was all in all a very professional and thorough service that Steve provided and I would not hesitate to recommend him.

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Christopher

Verified review

This review has been left by a verified client who used Msb Solicitors Limited.

Matter Type:

Family law

Christopher

December 19, 2024

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Collected on:

Chris Tickle.

Could not have asked for a better service from start to finish would
Fully recommend MSB especially Nicola.

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Cyrus

Cyrus

December 17, 2024

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A passionate and genuine solicitor who truly cares about her clients


I am very grateful for Nicola's support and unparalleled expertise in handling our ongoing child arrangements proceedings. Since the very beginning, Nicola has shown fantastic professionalism, dedication, compassion, and above all an unfathomable amount of patience.

Her vast knowledge of family law and strategic approach have been invaluable to me in navigating the complexities of our case. Nicola's attention to detail, coupled with her lucidity and ease of expression, has brought a lot of confidence to what would have otherwise been an extremely daunting and arduous process. She quite evidently has a clear passion for family law, which has shone through in her enthusiasm while tackling our case, making her an incredibly dedicated and knowledgeable solicitor, and in my case, she has always made sure that I have received the best possible counsel.

Nicola has consistently shown to be ready to answer all my questions, and to guide and reassure me with complete support; she really and truly listens to what I have to say. She has shown at every stage that she is committed to achieving the best possible outcomes for me and my child. Nicola's tireless efforts and genuine care for her clients mark her out as a truly exceptional solicitor.

I cannot recommend her highly enough to anyone in need of expert legal assistance in family matters. Thank you, Nicola, for your remarkable service and dedication thus far. It has been invaluable to me.

I simply could not have gotten this far without her support.


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Martin

Verified review

This review has been left by a verified client who used Msb Solicitors Limited.

Matter Type:

Adoption, Surrogacy, Care and Special Guardianship

Martin

December 13, 2024

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A wholeheartedly caring and understanding solicitor

Barbara is a utmost professional.
I made contact with the company in relation to ongoing emergency family proceedings, Barbara from day 1 show the level of compassion and understanding that I can only say is few and far between.
No query was too much and her assistance was truly the best I could've asked for.
If only there was more like Barbara! Thanks again for all through the most difficult time.

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Reviews collected from

Andrei

Andrei

January 29, 2025

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Andrei

Thank you very much Helen Schofield , Helen Backstrom, Georgia Kearney for yours good work in extreme situations.You are professionals in your field. Thank you so much from my family .We are very glad that you helped us.
Kind regards family Terente

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Graham

Graham

December 17, 2024

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Graham

Great communication from Mark and MSB throughout with practical advice for our company, very good solicitors.

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Taiwo

Matter Type:

Children

Taiwo

November 27, 2024

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Taiwo

Friendly and swift help

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Mark

Matter Type:

Child Law

Mark

November 13, 2024

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Mark

Amelia was empathetic and very informative in assisting us with our situation, keeping us updated and it was re assuring to have her in our corner.Will be contacting MSB again when we need them.

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Jamie

Matter Type:

Criminal defence - All

Jamie

November 11, 2024

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Jamie

I instructed MSB Solicitors Paul Gallagher when I had false allegations made against me. Paul was extremely quick with his responses and attended the police station at exactly the same time. I was invited in for a voluntary interview about the false and malicious allegations made against me.

Paul had read the file and gave me instructions and the police officers response via a prepared statement I would highly recommend MSB Solicitors and Paul Gallagher for any criminal investigation And MSB Solicitors for anything else you need.

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Msb Solicitors Limited are accredited by

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About this branch

Description

At MSB Solicitors, we have developed a reputation for being one of the most trusted law firms in the North West, Merseyside and Liverpool. We have 14 departments that include a range of expertise such as Family law, Property law, Commercial law and Crime. We have an award-winning track record in dealing with issues such as divorce, separation and child disputes. Whatever your circumstances, if you require a solicitor for any aspect of law, we have experts who can provide you with guidance to help you. We provide exceptional services to our clients and go above and beyond to achieve the right results. We know that the legal process can be complex, which is why we always ensure that we provide our clients with the tools and knowledge they need to be able to make informed and educated decisions that are right for them. We’re committed to making the process as stress-free and straightforward as possible. Our award-winning, experienced and professional solicitors provide sector-leading services and legal advice, guiding our clients through the process, to help achieve the very best solutions for them. With a caring and understanding approach, we build long-lasting relationships based on mutual trust, respect and results.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Media and Sports
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Purchase and Sale
  • Wills, Trusts & Probate
    • Probate

Business areas of law

  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Franchising
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges