Kate A'Lee
Collected on:
Excellent Service.
I required the help and advice of Jenny regarding a distressing and previously unknown situation in which I found myself concerning a tenant that I recently had to evict from my rental property.
In my error I had not protected the tenants deposit as required by law. As a consequence the tenant wanted financial compensation.
The nature of the request I found upsetting and frightening. Jenny responded to my request for help in a very timely manner and was immediately reassuring, kind and patient with myself. She fully explained my situation and not only listened but completely understood my distress. Her calm professionalism and reassuring nature gave me the support and strength to be able to deal with this through her help. This experience was a very steep learning curve for myself and I could not have dealt with any of this without her and her teams kindness and care towards me for which I am truly grateful.
A representative from Coodes Solicitors responded to this review on 11 March, 2025:
Thank you for your thoughtful review, Kate. We're so pleased Jenny was able to provide the reassurance, guidance, and support you needed during a difficult situation. Your kind words are truly appreciated!
Was this review helpful?
