It's now approaching 6 months since I engaged with Chadwick Lawrence via SAM Conveyancing and I honestly wish I'd read the reviews beforehand or trusted my gut instincts in the first few weeks of engagement.
I had used Chadwick Lawrence for the purchase of my first home over 4 years ago and the process was smooth and completed within 6 weeks and so I decided to use them again.
Like previous reviews have stated the communications is abysmal and embarrassing, I literally have to talk to my buyer and sellers to get updates as they're able to pick up the phone and speak to their solictors when they need to. I've not spoken on the phone once to my appointed solictor in 6 months, it either goes straight to voicemail or just rings out.
My only form of communication has been email and even then you get an automated response saying we will reply in 5 working days, how is that an acceptable level of service? I've gone weeks without hearing anything and then when I have complained pretty much just had excuses back or we'll keep on top of things only to then fall back into the previous no communications cycle.
I also feel that they've not represented me as a client by giving me the right advice, when explaining that my mortgage offer was expiring and if there was anything they could do about it, they said speak to my mortgage broker (who they knew i'd already spoken to and advised they could only apply for a new mortgage).
Fortunately, I decided to ring the bank directly and they advised my solicitor and my solicitor only, could apply for a mortgage offer extension if they spoke to the bank. My solictor obviously knew this as when I mentioned it to her she then said yes they can apply for a mortgage offer extension a week before expiring, why wasn't this advice given to me initially?
It feels like I'm working for Chadwick Lawrence and not the other way round, I don't feel like i'm a client and my communications with them makes me feel like i'm bothering them. As mentioned it's now 6 months and I've lost faith in the purchase been completed, the amount of stress and anxiety that we've experienced in those months has been intolerable, we were told to trust the process and we're still no closer to moving into our dream home.
I see that a managing partner has been leaving responses on other reviews, I wonder if anyone will actually bother to pick up the phone to talk to me for once in half a year?
