Matter Type:
Residential Conveyancing
Shawon
Collected on:
Chadlaw - Absolute Garbage!
I was referred to Chadwick Lawrence by Homeward legal Conveyancing, and my experience has been nothing short of a nightmare.
The entire process took far too long, and I found myself constantly chasing the solicitor for updates. I had to send follow-up emails almost everyday because there was barely any proactive communication from their side. My case was urgent and clearly there were no actions to reflect the urgency.
The professionalism in the email exchanges was severely lacking. Emails from my solicitor were not addressed properly or professionally, which only added to my frustration and concerns about the level of service I was receiving. The team is incompetent and unable to liaise with third parties to address the urgency of the case and meeting the timeline.
The solicitor, who was dealing with my case and passed the exchange contract date by over a month. I have been very unfortunate to get a solicitor like her who represented me. I missed the property due to her negligence and incompetency. Her communication is awful. Chadlaw should be ashamed to keep an employee like her who is unable to deal with clients and makes lives difficult. In my experience, she is useless and unable to liaise with lenders and third parties. Despite informing her several times to copy me in email exchanges with third parties, she intentionally did not copy me in just show lack of transparency and integrity.
The team lead's line manager would defend her team members and not consider the customer. She is another useless person who lacks basic etiquette and manners to deal with customers. Due to just incompetency of the team and unable to liaise properly with my lender, I along with family members was left in a difficult situation.
Chadlaw wasted my valuable time and money. This entire situation is beyond ridiculous and has caused unnecessary stress and financial loss. I would not recommend Chadwick Lawrence based on my experience. Their lack of communication, professionalism, and accountability is unacceptable, especially when dealing with something as important as purchasing a home.
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