Matter Type:
Residential Conveyancing
Graham
Collected on:
Horrendous!
This review is for a different branch.
Anyone looking for a conveyancing solicitor please please DO NOT use this company. If I could give no stars I would! There are not enough bad words in the world to describe this company properly. My conveyancing requirements couldn't have been much easier. I had buyers with no chain below them, and my onwards purchase had no chain above it. My move was enforced due to a marriage breakdown, so I was already under unbearable pressure, and CL just made that worse. I ended up going on sock leave from work as I couldn't deal with the pressure. The company was recommended to me by another solicitors and I foolishly took them on without looking into them too closely. I told them that I needed the move completed in 3 months, to which they said it wouldn't be an issue as that's the standard time the process takes. After 2 months of hearing nothing at all and every single form of communication being ignored repeatedly I took it upon myself to physically go to the office. I was told by the intercom at the door that personal visits are by appointment only, but how can you book an appointment with someone who ignores you completely? After refusing to leave until I spoke to someone, I got a phone call saying to searches had just been sent and it will now be 3 months from that point. At the same time I started to receive text messages, e-mails and app notifications, suggesting clearly someone had fished the file from the door it was propping open (or whatever) and started to action the case from that point. Too late at that point. More months of stress and tricky negotiating and I did move, but more by my own work than this anything this questionable company could produce. They clearly have no empathy at all and just hid behind the process and the laws on the couple of occasions when I did force comms out of them. Please save yourself a lot of pain and use someone else
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