This review is for a different branch.
I had an incredibly frustrating and disappointing experience with Chadwick Lawrence Solicitors during the purchase of my property. While I initially hoped for a smooth process, I encountered numerous issues that left me dissatisfied and disillusioned with their service.
Poor Communication:
They rarely return calls and have a three-day turnaround for responding to emails unless you pay a £300 "expedition fee" for faster responses.
They openly admitted they don’t have the capacity to chase seller solicitors for responses, which caused unnecessary delays.
Delays and Mistakes:
The entire process took nearly four months to complete, far longer than I anticipated.
I was incorrectly informed that my mortgage offer had expired when, in fact, it still had four months remaining.
They failed to complete on the agreed date, claiming they were unable to do so as I hadnt purchased buildings insurance (which had been put in place), however they were out of the office due to Christmas holidays on the agreed day of completion.
Rude and Unprofessional Staff:
One solicitor hung up on me when I asked to speak with her manager and repeatedly spoke over me during calls.
When I made a formal complaint, it was completely dismissed—not once, but twice—by both the solicitor's manager and a senior manager. Their complaints process involves airing grievances with the very person you're complaining about, which seems completely ineffective.
Dont take any notice of the responses on reveiws from Neil Wilson, Managing Partner as he has been copied in to my emails and didnt bother to respond, seems more interested in taking money than providing a good service!
Errors and Additional Costs:
After completion, I was charged an additional £250 due to a "system error" where they incorrectly recorded the purchase price as £237,750 instead of £237,500. This mistake not only cost me time but an additional £500 overall.
Overall, I found the service from Chadwick Lawrence to be subpar, riddled with errors, and devoid of basic professionalism.
I would not recommend them to anyone looking for reliable and competent legal representation
