My experience of Chadwick Lawrence was diabolical. This is the first negative review I have ever given a company so really does highlight how poor their services are.
The experienced I have had is quite surprising considering all of the positive reviews. Which leads to me believe that their reviews must be fake or I was just incredibly unlucky and given an awful conveyancer.
Her communication was incredibly poor. I was constantly ignored. When calling to speak via the phone, I was always told she was busy and would get back to me. Many many messages I left on her voice mail. Returned my call on 2 occasions at most. As a first time buyer, she made no attempt to explain any of the processes to me. Sending out limited, un-detailed information, never actually answering what has been asked. I had to constantly ask her to explain what she meant. I was left in the dark throughout the whole process, thankfully I had a brilliant mortgage advisor and estate agent to support me. She was the most unhelpful person I have ever had the dishonour of dealing with.
I would have to chase her and encourage her to respond accordingly in order for any of the mortgage process to be moved along. My solicitor did not keep me updated with any changes and updates, I was informed of these through 3rd parties (estate agent, mortgage advisor).
When taking this matter further, I was advised by her supervisor that the policy is they respond to emails within 3-5 working days. Which was accurate, I would have to wait up to 5 days for a basic response. However, when an email was sent to her from the estate agents relating to the third party solicitor (when it did not involve anything she had to directly do) she would respond straight away (coincidence- I think not!).
This is my first time dealing with a solicitor’s, however compared to the experience my Mum received during the process with a different solicitor; you can’t even compare the two.
I have been advised it takes 3-4 months for a mortgage to go through, however mine took 6 (first time buyer, no chain).
I would strongly discourage people from using Chadwick Lawrence and if you chose to use them expect big delays, stress, poor communication and an overall terrible experience.
