We recently used Ramsdens Solicitors for their conveyancing services to help us purchase our first house. We were on quite a strict deadline due to a variety of factors and the purchase was in a position to be able to move quickly. Initially things got off to a good start, helped by their easy to use portal as a means of receiving/sending documents and to be fair to the team, they were accessible with us being able to usually talk to them on the phone if we called or receive a same day call back if they were busy. Unfortunately, the purchase hit a bit of an issue which delayed things. This delay should only have been minimal if the outstanding issues had been chased. But our experience was that Ramsdens were happy to send the information and then forget about it and not chase it. In the end, the estate agents, the mortgage brokers and ourselves did all the chasing and created a four way communication link between Ramsdens and the lender. It would have been better if they had simply done the chasing/communicating of outstanding issues themselves. The other negative was that they made a few mistakes on their calculations twice and so we were asked for more money. This felt a bit sloppy on their part and it would have been better if they'd perhaps paid a bit more attention in the first place. Overall, they were approachable, friendly and got the job done. But I felt they were a bit slow at times owing to the fact that they didn't chase issues up and were happy simply waiting until prompted/pushed.