Gould & Swayne Limited

01749675535

Gould & Swayne offers legal advice to individuals and businesses in Street, Paulton, Glastonbury and Wells. Part of a national network of law firms QualitySolicitors Gould & Swayne is a local name you can trust.

Also known as - Qualitysolicitors Gould & Swayne (Practising Style For - Gould & Swayne)

Address
21 Broad Street
Wells
Somerset
BA5 2DJ
01749675535
www.qualitysolicitors.com/gouldandswayne

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Accreditations

Other locations

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Available lawyers at Gould & Swayne Limited

Hollie Burns

Jackie Ford

Jade Smith

Michael Burgess

Private Client Executive

Sarah Brian

Lisa Guy

Gian Floris

Laura Middleton

Jason Legg

Michelle Taylor

Senior Residential Conveyancer

Christine Weekes

5.0 out of 5

(2)

Conveyancing Administrator

Jessica Wharton

5.0 out of 5

(2)

Chartered Legal Executive

Julian Cann

5.0 out of 5

(1)

Solicitor

Emma Stoodley-Phillips

0.0 out of 5

(0)

Business & Finance Executive

Lynn Mason

0.0 out of 5

(0)

Legal Assistant

How Gould & Swayne Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Gould & Swayne Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gould & Swayne Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 25%

About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 96%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Gould & Swayne Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Gould & Swayne Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%

No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Gould & Swayne Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 4

513th / 4662

Company & Commercial

1st / 4

478th / 4424

Housing & Property

1st / 1

353rd / 4270

Wills, Trusts & Probate

1st / 3

315th / 3533

Commercial Property

1st / 4

492nd / 3351

Employment

1st / 4

517th / 3128

Regulations

1st / 5

263rd / 2608

Professional Negligence

1st / 2

257th / 1212

Dispute Resolution

1st / 2

297th / 1035

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

96
Very Good

10
Average

0
Poor

0
Awful

4

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Joanne Peacock

March 14, 2024

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Collected on:

Poor throughout

We usually use another solicitor and have to say the service on this occasion was woeful compared to past experience. Poor communication, 6 months to complete on a deceased estate from cash buyers, broken promises, the list goes on. Given the service we received I feel that the charge for the service was significantly more than the value and expertise provided. Would not use this solicitor again.

Lawyer named in this review:
Harriet Wilder

Harriet Wilder

A representative from Gould & Swayne Limited responded to this review on 19 March, 2024:

We are sorry to hear of your concerns with our service. Please can you contact us to discuss this further or visit Complaints Policy | Gould & Swayne to raise a complaint.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Neil Peacock

March 08, 2024

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Collected on:

Very poor service

We bought our property on 22 Sept, a deceased estate and we were cash buyers, with no chain. We completed the purchase on 7 March, almost 6 months later. We have continually experienced false promises on when activities would be completed, been asked for information twice regularly and last minute requests. We have used G&S before and always had good service but would not use again if this was the solicitor we were stuck with. I appreciate that things are not always straight forward but 6 months to complete on an empty house when you are a cash buyer is ridiculous, especially when you are hoping for a quick process.

Lawyer named in this review:
Harriet Wilder

Harriet Wilder

A representative from Gould & Swayne Limited responded to this review on 08 March, 2024:

Thank you for taking the time to leave your feedback. We apologise that our service didn’t meet your expectations on this occasion. We would welcome the opportunity to discuss this with you, so please email us on wells@gouldandswayne.co.uk and somebody will get back to you.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Chris Tankard

November 08, 2023

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Woodhayes Court sale

A difficult process - totally due to our buyers. Stuart handled it all very professionally.
He was very efficient and dealt with everything promptly
We were very satisfied with the advice that he gave us and the clear way in which everything was explained throughout the whole process

Lawyer named in this review:
Stuart Roxborough

Stuart Roxborough

A representative from Gould & Swayne Limited responded to this review on 17 November, 2023:

Thank you Chris, for taking the time to leave us a review. Your feedback means a lot to us and it is great to hear you were pleased with the service Stuart offered. Do not hesitate to get in touch should you need to use us again!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Mark

October 17, 2023

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Collected on:

Conveyancing

Stuart made the process of selling our property very easy and seamless . Stuart’s communication was excellent and efficient and this helped for a quick outcome .

Lawyer named in this review:
Stuart Roxborough

Stuart Roxborough

A representative from Gould & Swayne Limited responded to this review on 18 October, 2023:

Thank you for taking the time to share your experience with us, Mark. A great review for Stuart and the Conveyancing team - it is greatly appreciated! We look forward to working with you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Alan Pippett

October 15, 2023

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Collected on:

Conveyancing Review

We have used Gould and Swayne to deal with two property sales and also probate during the last year. We have been exceptionally impressed by the first class, very efficient service delivered their team. Stuart was very approachable, efficient and responsive. We would highly recommend him.

Lawyer named in this review:
Stuart Roxborough

Stuart Roxborough

A representative from Gould & Swayne Limited responded to this review on 16 October, 2023:

Hi Alan , Thank you so much for taking the time to share your positive experience with Stuart during your conveyancing process. It's our commitment to offer excellent support to our clients, and we appreciate your feedback and hope to work with you again in the future.

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Verified review

Sally Moon

October 11, 2023

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Collected on:

House sale

An extremely efficient service , always prompt responses and kept fully aware throughout the process.

Lawyer named in this review:
Stuart Roxborough

Stuart Roxborough

A representative from Gould & Swayne Limited responded to this review on 11 October, 2023:

Hi Sally , Thank you for your review. We really value these comments and will ensure that they are passed onto Stuart. Its great to hear that you were happy your matter. We would like to thank you for choosing Gould & Swayne and will be happy to assist you in the future should you need us to do so.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Rachel Sestini

September 26, 2023

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Collected on:

Very efficient and thorough property conveyancing

It was a pleasure working with Stuart. He was very thorough, kept us updated and made the whole process run smoothly while ensuring we were fully informed throughout.

Lawyer named in this review:
Stuart Roxborough

Stuart Roxborough

A representative from Gould & Swayne Limited responded to this review on 27 September, 2023:

Dear Rachel - Thank you for your feedback, we are pleased to hear you have had a positive experience and would recommend Stuart's services, we look forward to helping you in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Freya Chapman-Amey

September 15, 2023

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We have already recommended and would be happy to again.

We were very happy with Stuart during the process of our house purchase, in particular his quick responses to any emails we sent and his thorough approach made us confident during each step. We have already recommended him to others and would be happy to again.

Lawyer named in this review:
Stuart Roxborough

Stuart Roxborough

A representative from Gould & Swayne Limited responded to this review on 15 September, 2023:

Dear Freya Thank you for your feedback, we are pleased to hear you have had a positive experience and would recommend Stuart's services, we look forward to helping you in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

John Gifford

September 12, 2023

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Collected on:

Excellent Service

The service I received was excellent from the beginning until completion of my property.

Lawyers named in this review:
Lisa Guy Laura Middleton

Lisa Guy

Laura Middleton

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

David Canepa

July 21, 2023

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Collected on:

Sale of property

My experience with the firm for the sale of two of my properties was excellent I would recommend them to anybody and their was was just about right

Lawyer named in this review:
Lisa Guy

Lisa Guy

A representative from Gould & Swayne Limited responded to this review on 02 August, 2023:

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Reviews collected from

Bridie

June 28, 2024

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Bridie

As part of a property transaction that I was purchasing via my company, my lender required that I obtained independent legal advice on the conditions of the mortgage. Having had the appointment with Harriet, my other solicitors dealing with the transaction then informed me that the wrong form had been completed (not Harriet’s fault). I was informed about this a month after we’d sent the document and the afternoon before we were due to complete on the transaction!
I rang Gould and Swayne to explain the situation. They were fantastic, and managed to fit me in the following day so I could still complete on the property on time.
Harriet is very friendly and accommodating - they really helped me out!
Thank you ever so much, your efforts were really appreciated.

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Company & Commercial

Matter Type:

Commercial Contracts and Agreements

Sara

December 05, 2023

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Sara

I work for a housing developer and we use Gould and Swayne for all our transactions (both industrial and residential). They have always offered an exceptional service. Jason Legg in particular is one of the most conscientious Solicitors you could instruct although all the staff are very helpful. I would definitely recommend them 100%.

Lawyers named in this review:
Gian Floris Jason Legg

Gian Floris

Jason Legg

A representative from Gould & Swayne Limited responded to this review on 06 December, 2023:

Dear Sara, Thank you for taking the time to leave such positive feedback! We're so pleased to hear that you would recommend Jason, Gian and the team, and we look forward to continue working with you.

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Commercial Property

Matter Type:

Commercial Leases

Nikki

December 05, 2023

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Nikki

I have had many dealings with Gould & Swyane (Wells), usually for conveyancing and commercial leases. I have mostly corresponded with Jason Legg and Gian Floris. Both are knowledgeable and have dealt with matters in a very efficient and timely manner. I find their pricing competitive and will continue to use Gould & Swayne in the future as we have built up a great business relationship.

Lawyers named in this review:
Gian Floris Jason Legg

Gian Floris

Jason Legg

A representative from Gould & Swayne Limited responded to this review on 06 December, 2023:

Thank you for taking the time to share your experience with us, Nikki, A great review for Jason , Gian and the Wells team - it is greatly appreciated! We look forward to working with you again in the future.

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Lauren

October 14, 2022

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Lauren

Shocking. I don't usually leave bad reviews because I don't think it is fair but this company needs to change or fold. Please- if you are a decent person looking for solicitors- avoid at all costs. You will be ignored unless you get the point where you are copying in the MDs so that the people dealing with you are held accountable. Our very simple sale (first time buyers- last owner of house deceased...) took twice as long as it needed to. Lots of undue stress. Tried to send invoices after final bill.

Feel free to recommend to your worst enemies.

A representative from Gould & Swayne Limited responded to this review on 20 October, 2022:

Hi Lauren, we are sorry that you had a bad experience. It would have been preferable for you to contact us via our complaints procedure to allow us to resolve/address any issues before leaving a bad review. The link to our complaint's procedure is https://www.qualitysolicitors.com/gouldandswayne/complaints if you wish to get in touch.

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Commercial Property

Matter Type:

Development plot sales

Glen

July 07, 2022

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Glen

Just wanted to say Thank you for being here and for your professional advice and patience at all times… This almost sounds like a bogus review!! But I am a happy client and will continue to recommend and support you for the services you offer… with much respect..

Lawyer named in this review:
Jason Legg

Jason Legg

A representative from Gould & Swayne Limited responded to this review on 07 July, 2022:

Thank you Glen for your positive review. People seem very quick off the mark to say something negative and although we have many happy and satisfied clients, it is a shame they don't leave a review to say as such. Therefore It is much appreciated and always nice to hear from a satisfied and happy client. We hope to continue to support you in the future and continue to deliver the service expected.

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