Gould & Swayne Limited

Initially we had very poor service from our allocated solicitor. Sale fell through (nothing to do with her). Spoke with senior partner after complaining about her and he understood and assured us he would take over when we sold again.
When we sold again, Laura Middleton looked after us and handled everything in a very professional manner. Her communication was excellent as well as her determination to get the task completed. As a result of Laura’s service we would use Gould & Swayne in the future and would highly recommend Laura.

I've had an excellent experience throughout the purchase process of my new home. From start to completion I always knew the status, received frequent communication and information requests were made clearly and easy to follow.

Gould and Swayne have been extremely helpful and efficient from my initial phone call through to the sale of my parents house. The ability to drop off required paperwork and to call in to sign documents in person made the whole process faster and more secure as I did not need to post anything. They were always on hand to answer my queries by email and phone call and excellent at concluding the sale at very short notice from the buyer of a wish to complete.
I would recommend this firm highly and plan to use them again in the future.

This was a probate sale of a house in Glastonbury, for which I was executor. The house was in Glastonbury, but I live in Warwickshire, so there was an extra challenge related to the distance.
Fortunately, the team at the Street office of Gould and Swayne, consisting of; Michelle Taylor, Senior Residential Conveyancer, Jackie Ford the Case Manager, and legal assistants Emma Hardy, Sarah Brian and Jade Smith, were all excellent throughout the process, and facilitated the selling process with great efficiency.
A clear quote was provided for the conveyancing service, and this was fully honoured, representing excellent value for money in my opinion. Fortunately we were able to complete the sale with the first prospective buyer to make an acceptable offer, no doubt significantly due to the professional and prompt manner in which queries were relayed to me and thus could be dealt with rapidly. I was kept fully informed of progress on the sale throughout the process, and was particularly impressed by how the team members stepped in rapidly for each other if a colleague was on leave, ensuring continuity.
The final paperwork, following completion, and including from the Estate Agent, was dealt with promptly. My experience of this company and the solicitors involved was a very positive one, and I would be happy to recommend them to others.

The property took a while to sale due to a hiccup in the chain.
The solicitor was very patient and was organised and ready to proceed once a completion date was agreed.

We have been super impressed with all the team at the Street branch of Gould and Swayne. They have been very efficient in answering queries and responsive to any requests.
We have no issues in recommending this branch of Solicitors and would definitely use them again.

I have used Gould & Swayne to purchase a business and to sell a property over the last few years. The service has been excellent on both occasions - great communication, reasonable fees and invaluable advice.

Very difficult as had mixed experience. I would have liked direct contact with the solicitor in the beginning of the transaction.. I felt quite unimportant as a client.. she was an invisible entity but her assistant was really helpful.. and then solicitor helped too.
I feel special mention must be made of the Accounts gentleman in Glastonbury who went above and beyond the call of duty to help me out with bank issues. He, LITERALLY, stopped me from falling apart. Thank you.

Hollie Burns and her wonderful team of legal assistants provided us with an extremely professional service, while also being genuinely caring and very supportive. We could not recommend them enough.