John
My daughter bought her first house using Gould and Swayne in Street following a recommendation from the estate agent. They (Hollie, Jackie, Jade and Grant) couldn't have been more helpful in assisting my daughter with her first purchase. She was especially nervous given the current circumstances! They worked so well as a team and were happy to deal with me and my daughter and answered any queries we had in a professional and caring manner. I would not hesitate to recommend them! Thank you Gould and Swayne :)
A representative from Gould & Swayne Limited responded to this review on 03 August, 2023
Hi John we are pleased to hear that Hollie, Jackie, Jade and Grant) we able to help your Daughter Thank you so much for the review and should you need any assistance in the future then please don't hesitate to get in touch.
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Excellent Conveyancing Experience
This was a probate sale of a house in Glastonbury, for which I was executor. The house was in Glastonbury, but I live in Warwickshire, so there was an extra challenge related to the distance.
Fortunately, the team at the Street office of Gould and Swayne, consisting of; Michelle Taylor, Senior Residential Conveyancer, Jackie Ford the Case Manager, and legal assistants Emma Hardy, Sarah Brian and Jade Smith, were all excellent throughout the process, and facilitated the selling process with great efficiency.
A clear quote was provided for the conveyancing service, and this was fully honoured, representing excellent value for money in my opinion. Fortunately we were able to complete the sale with the first prospective buyer to make an acceptable offer, no doubt significantly due to the professional and prompt manner in which queries were relayed to me and thus could be dealt with rapidly. I was kept fully informed of progress on the sale throughout the process, and was particularly impressed by how the team members stepped in rapidly for each other if a colleague was on leave, ensuring continuity.
The final paperwork, following completion, and including from the Estate Agent, was dealt with promptly. My experience of this company and the solicitors involved was a very positive one, and I would be happy to recommend them to others.
Lawyer named in this review: Jade Smith
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Excellent Conveyancing Service
We have been super impressed with all the team at the Street branch of Gould and Swayne. They have been very efficient in answering queries and responsive to any requests.
We have no issues in recommending this branch of Solicitors and would definitely use them again.
Lawyer named in this review: Jade Smith
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Excellent Service
Hollie Burns and her wonderful team of legal assistants provided us with an extremely professional service, while also being genuinely caring and very supportive. We could not recommend them enough.
Lawyer named in this review: Jade Smith
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First Time Buyer!
I dont even know where to start about how wonderful this company is! People always blame the solicitors whn things go wrong with home purchases, but considering the trials we have faced with not 1 but 2 different (almost) purchases in the last 6 months!! With the most recent (and successful) purchase i think we put the offer in at the end of October and we have now exchanged and complete Friday 1st December- super quick and efficient! Hollie is a dream of a solicitor!! And Jackie and Jade have been amazing as well! Even though i had a million ridiculous questions nothing was ever too much! 100% recommend this solictor firm for house purchases!
Lawyer named in this review: Jade Smith
A representative from Gould & Swayne Limited responded to this review on 27 November, 2023
Hi Hayley, Thank you for such great feedback. We appreciate your kind words about Hollie and our team. It's great to hear that they were very helpful during your long and challenging purchase. If there's anything else we can assist you with, please don't hesitate to reach out and will be happy to assist you.
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Professional, Rigorous & Friendly
Would highly recommend - diligent & supportive.
Lawyer named in this review: Jade Smith
A representative from Gould & Swayne Limited responded to this review on 21 September, 2023
Dear Dr Croskell, Thank you for taking the time to share your experience with us, and leaving a 5-star review for Hollie and the Conveyancing team - it is greatly appreciated! We look forward to working with you again in the future.
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Excellent Service
Staff recommendation, excellent service to finish , couldn't be happier with the service provided.
Hollie and her team are a credit to the company.
Lawyer named in this review: Jade Smith
A representative from Gould & Swayne Limited responded to this review on 02 August, 2023
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Well organised and accurate service
The service in the conveyancing department was efficient. Communication was clear and prompt. I found Jackie and Jade very helpful (and Sarah) in keeping me informed. The process was smooth and any questions I had were answered clearly and quickly. I felt overall that the team delivered a well organised and accurate service making moving house less stressful . Thank you!
Lawyer named in this review: Jade Smith
A representative from Gould & Swayne Limited responded to this review on 03 August, 2023
We sincerely appreciate your feedback and are delighted to hear about your fantastic experience with Jackie & Jade at our firm. Thank you for taking the time to share your thoughts. Should you require any further assistance or have any additional legal needs in the future, please don't hesitate to reach out. Thank you once again for choosing our firm, and we wish you all the best
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