01692404351
Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.
Hansells
have 4 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hansells on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hansells. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hansells and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hansells performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hansells and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hansells compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Sarah
Collected on:
Good communication, friendly and helpful advice - advocated on my behalf when they need to, using a common sense approach. Very grateful that we dealt with the complexities together and got the job done. Thank you.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Janet Florence
Collected on:
After the tedious legal experiences I've endured in the past with house purchases and sales, Sue Lloyd was indeed a refreshing change, down to earth and friendly and to be sure she made the daunting process much speedier and easier. Thank you Sue
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Jacqueline Elizabeth
Collected on:
Very efficient and answered our queries very quickly. Sue and Kim kept us updated and achieved the moving date we were all hoping for. Many thanks.
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Verified review
This review has been left by a verified client who used Hansells.
Pauline Janet
Collected on:
Everyone we dealt with was very professional
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
We found Sue Lloyd and the two trainee Lawyers Henry and Gemma extremely professional throughout.
It made our often quite difficult process of selling up,so much easier with their clear good advice, friendly approach and always on hand for any queries.
We will be using Hansells for our Wills and recommend them as our experience twice so far has been outstanding.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Very happy with the conveyancing - great communication and flexible approach to managing the sale
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Probate
Hayley
Collected on:
Sara is friendly, helpful and approachable and efficient in response.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Jeremy Daniel Frederick
Collected on:
Very professional & sorted things out efficiently
A representative from Hansells responded to this review on 16 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Jeanne
Collected on:
No chain, first time buyer, property owner already in a care home. Sale took 20 weeks. No answer to telephone calls or call back when voice mail left. Three people supposedly working on case with no one responding to emails. The estate agent, who was always CCed in, replied within minutes...the solicitors repeatedly didn't reply at all. Three times I went to the offices and asked to speak to someone working on the case. Three times my request was refused. As LPA, I was sorting out the paperwork on my Mother's behalf. I gave 10 days notice to my solicitor of a 4 week holiday. The buyer's solicitor had their queries into my solicitor 7 days before I left, my solicitor didn't look at the queries until the day before I left and then sent 30 queries to me by email when I was heading to the airport, away from my mother, paperwork, printer etc etc.
A representative from Hansells responded to this review on 16 January, 2025:
Thank you for sharing your feedback. We deeply regret that your experience did not meet the high standards of service we strive to deliver. Please accept our sincerest apologies for any frustration or inconvenience you encountered during what we understand can already be a stressful process. While we acknowledge there were delays in progressing the sale, we must also note that the timeline can be influenced by various external factors, including the actions of other parties involved, which were unfortunately beyond our control. We appreciate that these delays may have exacerbated your frustration, particularly given the challenges of managing the transaction while preparing for your holiday. We aim to ensure all communications are timely and clear, and it is disheartening to learn that you felt our responses fell short. This is not reflective of the level of service we are known for, as demonstrated by the overwhelmingly positive feedback we receive from our clients. Please rest assured that we will review the handling of your matter internally to identify areas where improvements can be made. We genuinely value the trust our clients place in us, and we remain committed to delivering professional, responsive, and efficient support to all those we serve. Should you wish to discuss your concerns further, we welcome you to contact us directly at [contact information], and we would be pleased to assist. Thank you for taking the time to bring this to our attention, and we hope to have the opportunity to restore your confidence in us in the future.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Janice
Collected on:
At the very stressful and emotional time of selling my bungalow my lawyer Sue Llyoyd and her team guided the whole process through with ease and professionalism.
Informing me of proceedings at each stage.
I will not hesitate to use her again should the need arise. Many thanks.
A representative from Hansells responded to this review on 16 January, 2025:
Thank you so much for your kind words and thoughtful review. We are delighted to hear that Sue and her team were able to guide you through the sale of your bungalow with professionalism and ease during such a challenging time. Keeping our clients informed and supported throughout their transactions is always our priority, and it is wonderful to know that we met your expectations. Your willingness to consider us again in the future means a great deal, and we would be honoured to assist you should the need arise. Once again, thank you for placing your trust in us and for taking the time to share your positive experience.
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Francesca
Collected on:
Sue Lloyd and team were great at dealing with the sale and purchase for us in 2024. She set realistic timelines and the team were surprisingly responsive to emails which we appreciated a lot.
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Matter Type:
Divorce
Mags
Collected on:
Having used Neil Stubbs, for a Family Law matter, l highly recommend this Solicitor, Neil, works very fast, he always responds to any query quickly, he kept us informed, explained everything about the Court, and showed great empathy and understanding, we would highly recommend Neil Stubbs
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Simon
Collected on:
Absolutely shocking service from Hansells, absolutely no morals or integrity. After agreeing an offer for probate, they kept a property on the market. Whilst I have no legal recourse, as gazumping is still not illegal in England, you would expect companies to exercise some morality and agreeing a sale.
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Matter Type:
Divorce
Alexander
Collected on:
I used Neil Stubbs for a family law matter as my previous solicitors showed themselves to be incompetent, from the moment I met Neil it changed the way I felt about the matter and his professional manner made me feel the world wasn't against me and I did have a good case as I had thought.
Don't waste your money on slightly cheaper alternatives when important things are at stake is a lesson I have learned . Thanks
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sharon
Collected on:
very poor service .
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Hansells Solicitors are committed to providing you or your business with first class legal advice. Established in 1827, Hansells head office is located in Tombland, Norwich and has county offices in Aylsham, Cromer, North Walsham, Sheringham and Wymondham. Specialist advice is offered in: inheritance tax planning, wills, probate, divorce and living together, as well as business and employment law, litigation and real estate development. Hansells also provides expert services in charity law, clinical negligence, personal injury, agricultural and aviation law, alongside property and conveyancing and notary. Hansells are regulated by the Solicitors Regulation Authority and are authorised and regulated by the Financial Conduct Authority.
