Sue Lloyd is an Associate and our North Norfolk Team Leader. Sue is based in our North Walsham and Sheringham Offices. Sue joined Hansells in 2017. Sue specialises in all types of residential conveyancing including sales and purchases of freehold and leasehold properties; transfers of equities, voluntary first registrations, re-mortgages and right to buy purchases. Her particular area of expertise are shared ownership and affordable housing transactions.
4 Grammar School Road, NR28 9JH
Licensed for 3 years
Housing & Property
This is the second time that I have used Hansells for conveyancing. Excellent service both times. Efficient and professional. Easy to contact for advice. Definitely recommend.
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Sue Lloyd is an Associate and our North Norfolk Team Leader. Sue is based in our North Walsham and Sheringham Offices. Sue joined Hansells in 2017. Sue specialises in all types of residential conveyancing including sales and purchases of freehold and leasehold properties; transfers of equities, voluntary first registrations, re-mortgages and right to buy purchases. Her particular area of expertise are shared ownership and affordable housing transactions.
Languages Spoken: English
Associate
Hansells
?-present
Excellent Service
Very professional & sorted things out efficiently
Lawyer named in this review: Sue Lloyd
A representative from Hansells responded to this review on 16 January, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Complete lack of communication
No chain, first time buyer, property owner already in a care home. Sale took 20 weeks. No answer to telephone calls or call back when voice mail left. Three people supposedly working on case with no one responding to emails. The estate agent, who was always CCed in, replied within minutes...the solicitors repeatedly didn't reply at all. Three times I went to the offices and asked to speak to someone working on the case. Three times my request was refused. As LPA, I was sorting out the paperwork on my Mother's behalf. I gave 10 days notice to my solicitor of a 4 week holiday. The buyer's solicitor had their queries into my solicitor 7 days before I left, my solicitor didn't look at the queries until the day before I left and then sent 30 queries to me by email when I was heading to the airport, away from my mother, paperwork, printer etc etc.
Lawyer named in this review: Sue Lloyd
A representative from Hansells responded to this review on 16 January, 2025
Thank you for sharing your feedback. We deeply regret that your experience did not meet the high standards of service we strive to deliver. Please accept our sincerest apologies for any frustration or inconvenience you encountered during what we understand can already be a stressful process. While we acknowledge there were delays in progressing the sale, we must also note that the timeline can be influenced by various external factors, including the actions of other parties involved, which were unfortunately beyond our control. We appreciate that these delays may have exacerbated your frustration, particularly given the challenges of managing the transaction while preparing for your holiday. We aim to ensure all communications are timely and clear, and it is disheartening to learn that you felt our responses fell short. This is not reflective of the level of service we are known for, as demonstrated by the overwhelmingly positive feedback we receive from our clients. Please rest assured that we will review the handling of your matter internally to identify areas where improvements can be made. We genuinely value the trust our clients place in us, and we remain committed to delivering professional, responsive, and efficient support to all those we serve. Should you wish to discuss your concerns further, we welcome you to contact us directly at [contact information], and we would be pleased to assist. Thank you for taking the time to bring this to our attention, and we hope to have the opportunity to restore your confidence in us in the future.
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Sale of my property
At the very stressful and emotional time of selling my bungalow my lawyer Sue Llyoyd and her team guided the whole process through with ease and professionalism.
Informing me of proceedings at each stage.
I will not hesitate to use her again should the need arise. Many thanks.
Lawyer named in this review: Sue Lloyd
A representative from Hansells responded to this review on 16 January, 2025
Thank you so much for your kind words and thoughtful review. We are delighted to hear that Sue and her team were able to guide you through the sale of your bungalow with professionalism and ease during such a challenging time. Keeping our clients informed and supported throughout their transactions is always our priority, and it is wonderful to know that we met your expectations. Your willingness to consider us again in the future means a great deal, and we would be honoured to assist you should the need arise. Once again, thank you for placing your trust in us and for taking the time to share your positive experience.
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House sale for Joan Bland
Thanking Sue and all Hansel’s colleagues this was personally difficult times with my Mum moving into a care home, but with all your professional expertise things went smoothly
Thank you
Paul Bland.
Lawyer named in this review: Sue Lloyd
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Conveyancing
Excellent advice, swiftly expedited, head and shoulders above both our buyer’s and our seller’s solicitors. Happily recommend Sue Lloyd for her efficiency and her expertise.
Lawyer named in this review: Sue Lloyd
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Field view
Professionnel throughout whole process of purchase.
Lawyer named in this review: Sue Lloyd
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Very good dealings with Sue Lloyd
Sue was really easy to deal with, this is my second time I have used Sue and she is always very punctual, highly recommend.
Lawyer named in this review: Sue Lloyd
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House sold
Great job, sold my house, did take around the 12 weeks, but this I guess is normal for most house sales, all paperwork in order & Sue in touch constantly with anything that needed looking into, great job.
Lawyer named in this review: Sue Lloyd
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First time buying helped by this firm
Sue was very efficient and professional. I was kept informed of progress and she had the patience to deal with a slow and unresponsive firm on the other side. A good experience and Sue is someone I'm happy to recommend.
Lawyer named in this review: Sue Lloyd
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Flat Sale
Excellent service from Sue Lloyd kept me fully informed as to what was going on , dealt with a lot of difficult people from the buyers solicitor and the flats share ownership company .
Lawyer named in this review: Sue Lloyd
Was this review helpful? Yes