Matter Type:
New home purchases and sales
Ayesha
Collected on:
Horrible experience
We were referred to Martin Tolhurst by our mortgage advisors. We didn’t really know anything about buying a property, especially as it was our first home, but we were still very excited. However, throughout the whole process, our assigned solicitor Lucy Nelson from Martin Tolhurst, made it a very stressful and horrible experience right from the start. We considered going somewhere else but couldn’t afford to lose the fees we already paid.
Everytime we phoned to talk to Lucy she was either on holiday or unavailable. We did a lot of chasing and most of the time we dealt with another staff member Leah-May and thankfully she was very helpful.
The email communication we did receive from Lucy were usually very short and blunt, often just a blank signatured email with an attached file. She rarely explained anything to us, which made us feel worse about what questions we were asking. Important documents we were sent to sign often had mistakes in them, usually obvious ones like an incorrect address or name. Some responses over the phone or email were rude and unprofessional.
We wish we had done more independent research beforehand and would have gone somewhere local.
AVOID AT ALL COSTS, save yourself the extra stress, time and money and go somewhere else!
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