Hannah
We have had a brilliant experience selling our house and buying a new property through Martin Tolhurst. Buying and selling a property can be extremely stressful but with the help of Lucy Nelson as our conveyancer it made the process a lot easier. She was fantastic from start to finish. Lucy was professional, happy to explain things that didn’t make much sense to us, a honest and kind approach. Lucy’s communication was 10/10 with always replying to emails/ phone calls and it just felt nothing was too much trouble. We had a very quick turn around to make the chain work and Lucy provided such a fantastic service. If you end up with Lucy looking after you, you have got a fantastic solicitor looking after you.
We hope to be able to use Lucy in future properties.
Hannah & Jake
A representative from Martin Tolhurst Partnership LLP responded to this review on 27 March, 2025
Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team
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Highly recommend Lucy
Lucy was amazing throughout the sell and buying of our new property. Professional, friendly, great communication and clear advice. I would really recommend and definitely use Lucy in the future.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 27 March, 2025
We are delighted that you were pleased with the service we provided on your matter. We hope to act for you again for you in the future. Best Wishes, Ilaria Online Team
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Horrible experience
We were referred to Martin Tolhurst by our mortgage advisors. We didn’t really know anything about buying a property, especially as it was our first home, but we were still very excited. However, throughout the whole process, our assigned solicitor Lucy Nelson from Martin Tolhurst, made it a very stressful and horrible experience right from the start. We considered going somewhere else but couldn’t afford to lose the fees we already paid.
Everytime we phoned to talk to Lucy she was either on holiday or unavailable. We did a lot of chasing and most of the time we dealt with another staff member Leah-May and thankfully she was very helpful.
The email communication we did receive from Lucy were usually very short and blunt, often just a blank signatured email with an attached file. She rarely explained anything to us, which made us feel worse about what questions we were asking. Important documents we were sent to sign often had mistakes in them, usually obvious ones like an incorrect address or name. Some responses over the phone or email were rude and unprofessional.
We wish we had done more independent research beforehand and would have gone somewhere local.
AVOID AT ALL COSTS, save yourself the extra stress, time and money and go somewhere else!
Lawyer named in this review: Lucy Nelson
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Conveyancing
We were acting as executors and Wards recommended Martin Tolhurst solicitors to us. The conveyancing went smoothly and efficiently.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 06 November, 2024
Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team
Was this review helpful? Yes
Helping me to buy my first home
Martin Tolhurst were really good helping us buy a house. They took us through the information from the searches, helping where we needed an indemnity from the vendor, and then exchanged really quickly once everything was agreed. We'd definitely use again.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 04 November, 2024
Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team
Was this review helpful? Yes
Conveyancing
Lucy dealt with everything promptly, smoothly and professionally. Communications were excellent and we were kept informed at all stages. All our questions were answered quickly and in the right level of detail. Every effort was made to make it a stress-free experience, which was much appreciated. No hesitation in recommending, thank you for all your work on our behalf.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 05 September, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future. Kind regards, Ilaria Online Team
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Sale and Purchase Conveyancing
My experience was one of efficient and professional contact. Queries were dealt with in a timely manner and information and communication was good.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 25 July, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future. Kind regards, Ilaria Online Team
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Speedy and efficient service
Lucy Nelson from Martin Tolhurst did a fabulous job with our recent house purchase. Every email we sent was responded to really quickly and exchange and completion went smoothly. The tracker system online is also very good to track progress. Highly recommend.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 09 August, 2022
Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us. We hope to work with you again in the future. Thank you again. Best Wishes, Clio Martin Tolhurst Solicitors Online Team
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Thanks for all your help during a stressful time selling my house
My solicitor for kind and extremely helpful during the process of selling my house.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 29 June, 2022
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Willowswell
Really happy with the service from Lucy and Martin Tolhurst, good communication and help throughout the process.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 22 December, 2020
We are delighted that you were pleased with the service we provided on your matter. We hope we can act for you again in the future.
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Lucy Nelson is an asset to Martin Tolhurst
If you are buying in Medway or Gravesend I would highly recommend using Lucy Nelson for her outstanding work ethic and patience in steadily steering my sale to complete in the midst of a pandemic. I never needed to chase for an update I was always made aware of the situation as soon as it occurs. Thank you for your help.
Lawyer named in this review: Lucy Nelson
A representative from Martin Tolhurst Partnership LLP responded to this review on 11 November, 2020
Thank you for the great review. We are delighted that you were pleased with the service we provided on your matter. We hope we can act for you again in the future.
Was this review helpful? Yes