Verified review
This review has been left by a verified client who used Eric Robinson Solicitors.
eduardo urinovsky
Collected on:
update wills
An excellent service from Matthew. Thank you!
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Eric Robinson Solicitors
02380 226891
Making Law, Make Sense. Law is supposed to make life simpler, clearer and more predictable. At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense. Read more...
- Address
- SO30 2AF
- 02380 226891
- www.ericrobinson.co.uk
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Eric Robinson Solicitors
have 5 other locations
Available lawyers at Eric Robinson Solicitors
How Eric Robinson Solicitors Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Eric Robinson Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Eric Robinson Solicitors. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Eric Robinson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Eric Robinson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Eric Robinson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Eric Robinson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Eric Robinson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Sheila
Collected on:
My Will
Flavia was excellent at her job
made me feel at ease in making my will
and explaining everything in detail with me.
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Verified review
This review has been left by a verified client who used Eric Robinson Solicitors.
Matter Type:
Financial Matters
David Leen
Collected on:
Excellent to deal with.
I needed pension sharing orders to be implemented in the UK following consent orders made in Australia concerning financial matters. Jane understood what was needed, gave me a reasonable quote and was able to get it done in a timely manner and very close to the quote.
A representative from Eric Robinson Solicitors responded to this review on 11 February, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Trudy
Collected on:
Leigh is highly recommended
So pleased it was Leigh who helped me with the Trust of my late Father....I have had some bad experiences of Solicitors poor assistance in the past and Leigh was certainty a breath of fresh air...going some way in restoring my confidence ... acting so promptly, efficiently and helpfully.
A representative from Eric Robinson Solicitors responded to this review on 07 February, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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tracey
Collected on:
Leigh Burwood Will Updating
Thank you Leigh Burwood for updating our wills, Leigh was very friendly, professional, swift at responding, and was great at communicating all the legal jargon.
A representative from Eric Robinson Solicitors responded to this review on 04 February, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Eric Robinson Solicitors.
Victoria Jane Yelland
Collected on:
Assisting with new will
Very helpful reception staff.
Very easy parking.
Matthew Porter who assisted me was very helpful in assisting me with my new will.
A representative from Eric Robinson Solicitors responded to this review on 04 February, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Fazlur
Collected on:
Draconian policy to use clients funds by exchanging emails from home
The website has 30 minutes free consultation but when I booked the appointment charged fee £381 for 1 hour 16 minutes.
I have transferred £1000 for the matter to settle with the defendants, then started with chargeable email such as, £1700 for the counsel opinion to draft Section 8 Particulars, she doesn’t have the capacity to draft possession claim particulars, review of papers 4 hours, sorry won’t be reviewing further as the firms doesn’t have capacity and then running out funds. The funds has been used just to exchange unnecessary emails (working from home marked as external emails) and charging fee £265+ VAT. Now emailed informed there is no funds, please find another solicitor firm, as you don’t have funds this case. The first email was deposit £1000 and total estimated cost for the case £10000. 2 weeks later emails her cost £15,000 plus barrister £10000 plus vat. The last email her cost £20,000 and barrister fee is £20,000. All these email has been exchanged to charge fees from £1000 deposit for legal work. I don’t see what legal work Dana has conducted. She quailed as solicitor 2024 and charging £265+ vat for exchanging emails from home.
I read one bad reviews against Dana, now realised it was 100% true.
A representative from Eric Robinson Solicitors responded to this review on 05 February, 2025:
Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback. We do provide a robust complaints procedure which provides opportunity to address concerns raised and, where necessary, provide a solution. We note that you have not engaged in this process. Having read your review and spoken with the solicitor acting, we do not agree that your review fairly reflects the facts. We will not go into specifics in this reply as this is not the forum to do so. However, we note that the matter was complex and well progressed at the point at which this firm was instructed to act beyond the initial consultation which inevitably resulted in fees being charged. In this case, fees were charged on a time spent basis which would include time corresponding with you via email in order to advance the case. We understand that you were provided with regular costs estimates throughout the process and, in accordance with the firm’s procedure, you were asked to pay monies on account of costs to fund your litigation. Where matters are complex, it may be necessary to instruct Counsel and clearly this was a case where a qualified solicitor thought it necessary to do so. Unfortunately, complex litigation is expensive, but we do believe your expectations were managed through regular costs estimates. We note your comment in respect of the firm’s lack of capacity to assist. We refute your comment about the firm having insufficient capacity. We understand that you had a deadline to work to about which the solicitor acting was not made aware until late on into the process. You were provided with the information we required from you in order to assist you, but unfortunately you failed to provide this information in time. We are sorry that our service did not meet with your approval. We do have a complaints procedure which can be found on our website should you wish us to address your concerns further.
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This review has been left by a verified client who used Eric Robinson Solicitors.
Matter Type:
Probate
Debbie
Collected on:
Great service
Great professional and friendly service from Eric Robinson Hedge end.
Gemma Tyrrell was very helpful, knowledgable, dealt with everything promptly and kept me informed at every stage.
A representative from Eric Robinson Solicitors responded to this review on 28 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Anne
Collected on:
Wills and Lasting Power of Attorney
Leigh has been very friendly and helpful, and explained everything in
great detail. She is obviously up to date with the information we needed
to know. We are very happy to be working with her.
A representative from Eric Robinson Solicitors responded to this review on 28 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Eric Robinson Solicitors.
Matter Type:
Wills
Hollie
Collected on:
Excellent service
Myself and my partner contacted Matthew Porter to enquire about making wills as we had just purchased our first house together. Matthew was very polite and friendly from the point of first contact. He made the whole process super easy and explained everything to us in terms that we understood. We won’t hesitate to use Eric Robinson again for any future legal matters and would definitely recommend them to our friends and family.
A representative from Eric Robinson Solicitors responded to this review on 28 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Reviews collected from
Dionne
Collected on:
Dionne
Lack of communication and support
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LKProduction
Collected on:
LKProduction
The best
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eddie
Collected on:
eddie
Quick, efficient and most helpful.
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vicky
Collected on:
vicky
Excellent efficient service.
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Dawn
Collected on:
Dawn
All staff have been friendly, given accurate advice and been totally transparent re. pricing , timescales etc.
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Reviews collected from
Matter Type:
Residential Conveyancing
Demi
Collected on:
Demi's experience...
Hannah was brilliant from start to finish!
A representative from Eric Robinson Solicitors responded to this review on 05 February, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Jack William David
Collected on:
Jack William David's experience...
Thanks to Kelly Cottrell for her help with anything.
A representative from Eric Robinson Solicitors responded to this review on 07 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Sheryl Anne
Collected on:
Sheryl Anne's experience...
Always pleased with the service received, and highly recommend
A representative from Eric Robinson Solicitors responded to this review on 03 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Chris
Collected on:
Chris's experience...
Hannah has been excellent help with everything involved with this house purchase. Very knowledgeable and quick to respond.
Thanks Hannah.
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Darrin Anthony
Collected on:
Darrin Anthony's experience...
Very professional service.very
Friendly staff and easy to talk
To.
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Eric Robinson Solicitors are accredited by
About this branch
Description
Since its inception in 1964 the firm has expanded significantly beyond its Southampton base to open offices in Chandlers Ford, Lymington, Winchester and Richmond (London). The firm’s presence now extends to 6 offices across the South. The firm’s fundamental objective is to provide friendly and clear expert legal advice to whoever needs it and this mantra has never wavered since the firm’s early days in the Southampton suburbs. The mission statement ‘Making Law Make Sense’ has been the foundation of the firm’s approach to client service and to ensure both accessibility and approachability.
Regulated by
Legal services
Personal areas of law
-
Consumer
- Consumer Disputes
- Dispute resolution - civil mediation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Harassment/Bullying at Work
- Maternity and Paternity
- Military
-
Family Law
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Financial Matters
- Grandparents' Rights
-
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Leasehold properties
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Property Disputes
- Renting and Tenancy Agreements
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Tenant Eviction
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
-
Professional Negligence
- Barristers
- Financial advisors
- Insurance brokers
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
Business areas of law
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Commercial Law
- Credit Control
- Debt Recovery
- Employment - business
- Intellectual Property
- Tax
-
Dispute Resolution
- Mediation
-
Regulations
- Licensing