02380 226891
Making Law, Make Sense. Law is supposed to make life simpler, clearer and more predictable. At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense. Read more...
Eric Robinson Solicitors
have 5 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Eric Robinson Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Eric Robinson Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Eric Robinson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Eric Robinson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Eric Robinson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Eric Robinson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Eric Robinson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Owen
Collected on:
Flavia Mongiello prepared my will which although fairly straightforward was done in a methodical and patient manner so it appeared to me all the details had been covered . The meeting to discuss my wishes was relaxed and tactful ( Professional Paralegal in attendance as well ) and the final document looks very comprehensive . The whole process was hassle free and very pleased all now completed ,in a timely fashion .
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Jonathan Lewington
Collected on:
Eric Robinson always provide a very professional, courteous and excellent service in all aspects of my experience with them.
A special thank you to Matthew Porter in the preparation and handling of mine and my wife's wills.
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Jude Taylor
Collected on:
Matthew did our Wills recently, he was friendly and professional, and gave good advice - Matthew clearly has excellent knowledge in this field. The service was prompt efficient, would definitely recommend.
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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This review has been left by a verified client who used Eric Robinson Solicitors.
Faull
Collected on:
Excellent and very efficient service from all the staff at Hedge End. Matthew was very professional and patient. We did not feel at all rushed as he explained everything in detail.
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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JAMES
Collected on:
I set out on my conveyancing journey with a fantastic staff member, great contact and working hard for the money, i couldn't have been happier. Sadly he left prior to the completion and the staff who took over were a poor substitute. Ignored emails, phones turned off and finally a gracious offer of reduced fee's for the new persons work... in which they had not completed any. I am absolutely happy to pay the bill but please don't pretend that i am paying for your work when it was your predecessor. Needless to say i will not be returning.
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Richard Blandford
Collected on:
Dana Hughes, absolutely first class, spoke to me with extensive knowledge of what she was doing, and proceeded to carry out my instructions, under her guidance without fault. Would have no hesitation in using Eric Robinson services in the future, and would fully recommend them to anyone.
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Wills
E Wooton
Collected on:
Everything done quickly and well.
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
New home purchases and sales
Jennifer
Collected on:
I just bought my first home, and Angela Payne at Eric Robinson Solicitors helped me. I could not be happier all around with both the purchase, and the service that Angela provided me. Her attention to detail saved me in a few instances, and her timely, professional, and accurate handling of my purchase was just fantastic. I am over the moon with this commitment, and I don't think I could have done it without Angela. I highly recommend her for your legal needs, and will use her again if/when the time comes.
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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This review has been left by a verified client who used Eric Robinson Solicitors.
Matter Type:
Tenancy Breaches, Injunctions and Forfeiture Claims
P Stewart
Collected on:
Was given time to discuss my problem and a successful resolution was found.
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Sharon stevens
Collected on:
I couldn't have asked for any better service.
Kind & understanding. Explanation & quick service.
Keeping me informed.
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Jennifer
Collected on:
I just bought my first home, and Angela Payne helped me. I could not be happier all around with both the purchase, and the service that Angela provided me. Her attention to detail saved me in a few instances, and her timely, professional, and accurate handling of my purchase was just fantastic. I am over the moon with this commitment, and I don't think I could have done it without Angela. I highly recommend her for your legal needs, and will use her again if/when the time comes.
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Elliot
Collected on:
First house- We used Eric Robinson when buying our first house. Communication was amazing and they made the process very stress free (As stress free as moving house can be). Thankyou to Kelly and Charlotte!
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Matthew
Collected on:
Angela Payne acted as my conveyancing solicitor for the sale of my property and throughout the entire process, the service she provided was outstanding!
From initial appointment and through to completion, communication was both clear and prompt, enabling me to make informed decisions.
At times, where the transaction was being frustrated by the other party to the sale, Angela always made herself available for a phone call, providing both reassurance and soundboarding on ideas on how to keep the transaction moving forward, whilst maintaining a friendly and professional manner at all times. I felt confident that she was acting in my best interests.
Angela is an excellent representative of Eric Robinson, and I am very grateful for the services she provided and would highly recommend.
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q
Collected on:
We used this company for a dispute. After a few months, we decided to change company due to their slow response times, unclear advice and double billing of time. What I mean by double billing is this: Some emails came in to them that just needed forwarding on to us. They were typically attachments or one line emails. We got billed one "minimum billable period" for them to 'receive' an email, and then another for them to hit the forward button. 12 minutes billed for 1-2 minutes work. Sounds small? That's £60 to get an email forwarded, and it was their standard practice.
Shortly after complaining our solicitor completed a load of work against our instructions and billed us for it.
We disputed the bill, and the ombudsman eventually agreed with us that the double billing was not within their T&Cs but unfortunately would not intervene on the subjective element of the uninstructed work.
What would a company do at that point? Hang their head in shame at the double billing customers? No. Having spent £5K with them to get nowhere, they are currently threatening us with court action for the outstanding £1K bill.
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Joe
Collected on:
Very professional and punctual service. I recommend to anyone buying/selling a house.
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Matter Type:
Residential Conveyancing
Chris
Collected on:
Hannah has been excellent help with everything involved with this house purchase. Very knowledgeable and quick to respond.
Thanks Hannah.
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Darrin Anthony
Collected on:
Very professional service.very
Friendly staff and easy to talk
To.
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Eleanor Lucy
Collected on:
Kelly and Charlotte were brilliant, diligent and quick throughout the process of my house purchase. I've worked with them before and I'd work with them again. Thank you!
A representative from Eric Robinson Solicitors responded to this review on 07 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Richard Hugh
Collected on:
Our solicitor helped us through a difficult sale making it worthwhile.
A representative from Eric Robinson Solicitors responded to this review on 07 October, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Paul
Collected on:
Both my solicitor Kelly and her legal assistant Charlotte were thoroughly professional and efficient at all times. I would certainly use their services again if the need arises.
A representative from Eric Robinson Solicitors responded to this review on 23 September, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Since its inception in 1964 the firm has expanded significantly beyond its Southampton base to open offices in Chandlers Ford, Lymington, Winchester and Richmond (London). The firm’s presence now extends to 6 offices across the South. The firm’s fundamental objective is to provide friendly and clear expert legal advice to whoever needs it and this mantra has never wavered since the firm’s early days in the Southampton suburbs. The mission statement ‘Making Law Make Sense’ has been the foundation of the firm’s approach to client service and to ensure both accessibility and approachability.
