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Eric Robinson Solicitors

02380 226891
4.9/5
1658 Client Reviews Leave a review

Making Law, Make Sense. Law is supposed to make life simpler, clearer and more predictable. At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense. Read more...

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Eric Robinson Solicitors
Eric Robinson Solicitors

Accreditations

accreditation
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accreditation
accreditation

Other locations

Other locations

Eric Robinson Solicitors
have 5 other locations

4 The Square
Richmond
TW9 1DZ

6-8 Brownhill Road
Eastleigh
SO53 2EA

Madoc House
Winchester
SO23 9EB

Heathcote House
Lymington
SO41 9NE

359 Bitterne Road
Southampton
SO18 1DN

4 The Square
Richmond
TW9 1DZ

6-8 Brownhill Road
Eastleigh
SO53 2EA

Madoc House
Winchester
SO23 9EB

Heathcote House
Lymington
SO41 9NE

359 Bitterne Road
Southampton
SO18 1DN

Request a callback Send an email Book an appointment Visit website
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Available lawyers at Eric Robinson Solicitors

Matthew Porter

4.9 out of 5
(51)
Solicitor

Hannah Jones

4.8 out of 5
(41)
Executive (non-solicitor)

Gemma Tyrrell

4.9 out of 5
(35)
ACILEx

Kelly Cottrell

4.7 out of 5
(24)
Chartered Legal Executive (non-solicitor)

Dana Hughes

4.5 out of 5
(15)
Solicitor

Angela Payne

5.0 out of 5
(12)
Solicitor

Jeff Hiscox

5.0 out of 5
(9)
Senior Associate

Richard Wallace-Lower

5.0 out of 5
(9)
Solicitor

Elizabeth Waghorn

5.0 out of 5
(7)
Associate Chartered Legal Executive (non-solicitor)

Jane Wheeler

4.8 out of 5
(4)
Solicitor

Rachel Evans

5.0 out of 5
(1)
Solicitor

Sarah Lightfoot-Webber

5.0 out of 5
(1)
Chartered Legal Executive

Craig James Petrie

0.0 out of 5
(0)
Solicitor

Marie Forbes

0.0 out of 5
(0)
Solicitor

Natasha Porter

0.0 out of 5
(0)
Paralegal

How Eric Robinson Solicitors Compares

Value for money

This firm - 95%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Eric Robinson Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Eric Robinson Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 7%
About Right 91%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Would recommend to
friends and family

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Eric Robinson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Eric Robinson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Eric Robinson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Eric Robinson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Eric Robinson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Locally

Nationally

Consumer
1st / 42
40th / 4665
Company & Commercial
1st / 3
59th / 4426
Housing & Property
1st / 63
19th / 4272
Family Law
1st / 11
53rd / 3864
Wills, Trusts & Probate
1st / 34
7th / 3536
Commercial Property
1st / 37
57th / 3354
Employment
1st / 3
86th / 3129
Regulations
1st / 47
12th / 2610
Crime/ Criminal Defence
1st / 28
63rd / 2127
Money & Tax
1st / 27
11th / 1853
Professional Negligence
1st / 24
20th / 1214
Dispute Resolution
1st / 27
28th / 1035
Construction
1st / 24
7th / 583

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    1561

  • Very Good

    40

  • Average

    11

  • Poor

    7

  • Awful

    38

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
JAMES

JAMES

November 06, 2024

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Collected on:

Change in staff

I set out on my conveyancing journey with a fantastic staff member, great contact and working hard for the money, i couldn't have been happier. Sadly he left prior to the completion and the staff who took over were a poor substitute. Ignored emails, phones turned off and finally a gracious offer of reduced fee's for the new persons work... in which they had not completed any. I am absolutely happy to pay the bill but please don't pretend that i am paying for your work when it was your predecessor. Needless to say i will not be returning.

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Richard Blandford

Verified review

This review has been left by a verified client who used Eric Robinson Solicitors.

Richard Blandford

October 30, 2024

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Collected on:

Professional Service

Dana Hughes, absolutely first class, spoke to me with extensive knowledge of what she was doing, and proceeded to carry out my instructions, under her guidance without fault. Would have no hesitation in using Eric Robinson services in the future, and would fully recommend them to anyone.

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E Wooton
Wills, Trusts & Probate

Verified review

This review has been left by a verified client who used Eric Robinson Solicitors.

Matter Type:

Wills

E Wooton

October 30, 2024

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Collected on:

Everything good

Everything done quickly and well.

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Jennifer
Housing & Property

Matter Type:

New home purchases and sales

Jennifer

October 30, 2024

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Collected on:

Best solicitor ever

I just bought my first home, and Angela Payne at Eric Robinson Solicitors helped me. I could not be happier all around with both the purchase, and the service that Angela provided me. Her attention to detail saved me in a few instances, and her timely, professional, and accurate handling of my purchase was just fantastic. I am over the moon with this commitment, and I don't think I could have done it without Angela. I highly recommend her for your legal needs, and will use her again if/when the time comes.

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P Stewart
Housing & Property

Verified review

This review has been left by a verified client who used Eric Robinson Solicitors.

Matter Type:

Tenancy Breaches, Injunctions and Forfeiture Claims

P Stewart

October 30, 2024

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Collected on:

Great professional advice

Was given time to discuss my problem and a successful resolution was found.

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Sharon stevens

Verified review

This review has been left by a verified client who used Eric Robinson Solicitors.

Sharon stevens

October 22, 2024

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Collected on:

Epa

I couldn't have asked for any better service.
Kind & understanding. Explanation & quick service.
Keeping me informed.

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Trudy

Trudy

October 18, 2024

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Collected on:

Huge relief

I chose Dana Hughes from the resolution department at Eric Robinsons solicitors. I am so pleased that I did, as she understood the situation very quickly and dealt with it in a manner that I could never have hoped for such a brilliant outcome. She is smart, kind, and efficient with time and costs.
I would recommend her without any hesitation.
I am a very relieved client. Thank you Dana.

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Lynda

Lynda

October 18, 2024

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Collected on:

Professional Extremely Helpful and Friendly

I use Eric Robinson for all family wills now house sell , I find them professional and friendly easy to deal with . A Big Thank You

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Simon Watkins
Wills, Trusts & Probate

Verified review

This review has been left by a verified client who used Eric Robinson Solicitors.

Matter Type:

Wills

Simon Watkins

October 10, 2024

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Collected on:

Excellent work

Very professional will writing advice and experience.

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Lesley Stirrup

Verified review

This review has been left by a verified client who used Eric Robinson Solicitors.

Lesley Stirrup

October 08, 2024

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Collected on:

Assistance with intestacy

Excellent advice on initial telephone contact, very quick appointment. I felt very comfortable during appointment, and received clear advice, followed up promptly with action and emails confirming our discussion and subsequent actions taken. A good experience.

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Reviews collected from

Jennifer

Jennifer

October 30, 2024

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Collected on:

Jennifer

I just bought my first home, and Angela Payne helped me. I could not be happier all around with both the purchase, and the service that Angela provided me. Her attention to detail saved me in a few instances, and her timely, professional, and accurate handling of my purchase was just fantastic. I am over the moon with this commitment, and I don't think I could have done it without Angela. I highly recommend her for your legal needs, and will use her again if/when the time comes.

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Elliot

Elliot

September 16, 2024

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Collected on:

Elliot

First house- We used Eric Robinson when buying our first house. Communication was amazing and they made the process very stress free (As stress free as moving house can be). Thankyou to Kelly and Charlotte!

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Matthew

Matthew

September 10, 2024

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Collected on:

Matthew

Angela Payne acted as my conveyancing solicitor for the sale of my property and throughout the entire process, the service she provided was outstanding!

From initial appointment and through to completion, communication was both clear and prompt, enabling me to make informed decisions.

At times, where the transaction was being frustrated by the other party to the sale, Angela always made herself available for a phone call, providing both reassurance and soundboarding on ideas on how to keep the transaction moving forward, whilst maintaining a friendly and professional manner at all times. I felt confident that she was acting in my best interests.

Angela is an excellent representative of Eric Robinson, and I am very grateful for the services she provided and would highly recommend.

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q

q

September 05, 2024

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Collected on:

A client

We used this company for a dispute. After a few months, we decided to change company due to their slow response times, unclear advice and double billing of time. What I mean by double billing is this: Some emails came in to them that just needed forwarding on to us. They were typically attachments or one line emails. We got billed one "minimum billable period" for them to 'receive' an email, and then another for them to hit the forward button. 12 minutes billed for 1-2 minutes work. Sounds small? That's £60 to get an email forwarded, and it was their standard practice.

Shortly after complaining our solicitor completed a load of work against our instructions and billed us for it.

We disputed the bill, and the ombudsman eventually agreed with us that the double billing was not within their T&Cs but unfortunately would not intervene on the subjective element of the uninstructed work.

What would a company do at that point? Hang their head in shame at the double billing customers? No. Having spent £5K with them to get nowhere, they are currently threatening us with court action for the outstanding £1K bill.

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Joe

Joe

May 21, 2024

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Collected on:

Joe

Very professional and punctual service. I recommend to anyone buying/selling a house.

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Reviews collected from

Eleanor Lucy
Housing & Property

Matter Type:

Residential Conveyancing

Eleanor Lucy

October 04, 2024

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Collected on:

Eleanor Lucy's experience...

Kelly and Charlotte were brilliant, diligent and quick throughout the process of my house purchase. I've worked with them before and I'd work with them again. Thank you!

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Richard Hugh
Housing & Property

Matter Type:

Residential Conveyancing

Richard Hugh

September 27, 2024

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Collected on:

Richard Hugh's experience...

Our solicitor helped us through a difficult sale making it worthwhile.

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Paul
Housing & Property

Matter Type:

Residential Conveyancing

Paul

September 19, 2024

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Collected on:

Paul's experience...

Both my solicitor Kelly and her legal assistant Charlotte were thoroughly professional and efficient at all times. I would certainly use their services again if the need arises.

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James
Housing & Property

Matter Type:

Residential Conveyancing

James

September 05, 2024

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Collected on:

James's experience...

Great customer care. Hannah Jones was there to help and answer any questions I had. Would definitely recommend to my friends and family.

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Anita
Housing & Property

Matter Type:

Residential Conveyancing

Anita

September 04, 2024

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Collected on:

Anita's experience...

Hannah was always in communication and patient despite several attempts to move …… we got there in the end . Thank you Hannah

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Eric Robinson Solicitors are accredited by

accreditation
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About this branch

Description

Since its inception in 1964 the firm has expanded significantly beyond its Southampton base to open offices in Chandlers Ford, Lymington, Winchester and Richmond (London). The firm’s presence now extends to 6 offices across the South. The firm’s fundamental objective is to provide friendly and clear expert legal advice to whoever needs it and this mantra has never wavered since the firm’s early days in the Southampton suburbs. The mission statement ‘Making Law Make Sense’ has been the foundation of the firm’s approach to client service and to ensure both accessibility and approachability.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Dispute resolution - civil mediation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Military
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Commercial Law
    • Credit Control
    • Debt Recovery
    • Employment - business
    • Intellectual Property
    • Tax
  • Dispute Resolution
    • Mediation
  • Regulations
    • Licensing
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