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My experience so far with Eric Robinson Solicitors in Southampton branch has been excellent because Dana Hughes is very professional and efficient in her approach. And, I'm very happy the way she handled my case.
I would highly recommend.
A representative from Eric Robinson Solicitors responded to this review on 25 January, 2023
Thank you for your review and we are pleased that you have found Dana to be so professional and efficient in her approach to your matter. Thank you for your recommendation and we look forward to working with you again at some point.
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Professional Service
Dana Hughes, absolutely first class, spoke to me with extensive knowledge of what she was doing, and proceeded to carry out my instructions, under her guidance without fault. Would have no hesitation in using Eric Robinson services in the future, and would fully recommend them to anyone.
Lawyer named in this review: Dana Hughes
Was this review helpful? Yes
Great professional advice
Was given time to discuss my problem and a successful resolution was found.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Big relief
I needed a solicitor who deals with litigation disputes. I knew I was completely in the right and felt that I was being bullied by a large property managing company.
I chose Dana Hughes from Eric Robinson Solicitors in Southampton. It turned out to be the best decision I could have made.
She understood the problem at lightning speed and got it sorted out with ease. It was very good value for money and relatively painless.
She was kind and considerate too, which really helped during a very stressful time. I was very impressed with the proceedings and have got a result that i never expected. Thank you Dana.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Huge relief
I chose Dana Hughes from the resolution department at Eric Robinsons solicitors. I am so pleased that I did, as she understood the situation very quickly and dealt with it in a manner that I could never have hoped for such a brilliant outcome. She is smart, kind, and efficient with time and costs.
I would recommend her without any hesitation.
I am a very relieved client. Thank you Dana.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Repossession - poor experience
Appalling - I will personally not use Eric Robinson again.
Case - Female solicitor from the ER office in Southampton, engaged for an eviction case.
It started off normally but in the end not only did my solicitor not do a very good job but she didn't even turn up to court and sent an agency para-legal who had not even been briefed - it was horrendous!
I stood there in court with my vulnerable, dementia ridden mother (who owned the house) and who I'd had to extract from the care home that morning to attend court. My mother didn't entirely understand why the tenants would not pay and why the lawyer who had promised to come to court, was not there to help, having been paid handsomely for almost a year at this point!!!
We would have pursued a complaint with the SRA but I have been too distraught after the loss of my mother to cope.
We used the firm to assist with an eviction from my mother's house after non-payment of over 18 months (money for my mother's care home bill after a severe in her 80's) and it was not handled very well. My mother was a victim of the tenants not paying denying her care and then it felt like she was being treated as the 'bad guy' by Eric Robinson.
My mother died partly via the stress of the case and the solicitor could not understand why I might be upset, she was very unsympathetic during phone calls and got defensive when we questioned her work - rightly so it turns out.
In despair, I asked another local firm to represent me and speak to her as I was now living in a world of anxiety thinking about speaking to her directly, she was so unpleasant by this point.
The new firm then confirmed that she had missed a large chunk of money within the claim and settled the affair much more swiftly and sympathetically - greatly meeting our expectation level.
Needing a lawyer, means you need help and you pay them A LOT so you at least expect good service and professional results, regardless of emotion/empathy.
Eric Robinson will be remembered by our family and friends for all the wrong reasons.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 12 September, 2024
Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback. As you will know, we also provide a robust complaints procedure which again provides opportunity to address concerns raised and, where necessary, provide a solution. We note that you engaged with our complaints procedure and that you did not agree with our conclusion that service levels did not fall below a reasonable standard. A comprehensive review of your complaint was conducted, and our reply (6 pages) did not report any fault in the legal advice provided or the way in which it was presented by the solicitor handling the matter who is a polite and courteous individual. We are however sorry that our service was not what you had hoped for. We do set out to provide an excellent service and usually this is achieved as demonstrated by the positive feedback left by the vast majority of our clients.
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Repossession of house
Firstly I want to say that Dana who handled my case was and is excellent, very knowledgeable.
My problem is that it appears to me that the only interest this firm has is money!!!! nothing will be done without payment up front. I understand this initially BUT once you have started to deal with them there should be an element of trust in my opinion, I never felt this.
I was given the wrong figure for court costs at one point, the court sent the paperwork back as it was £36.00 short, luckily I was able to pay the £36.00 in time for the papers to be re submitted but had I been out or unable to do this, the paperwork would have been delayed for at least another day over £36.00 even though I had already paid out HUNDREDS of pounds.
The costs are also in my opinion very very high.
Lawyer named in this review: Dana Hughes
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From Frustration to Satisfaction
A company who practices their Mission Statement.
Having moved overseas my husband & I decided we needed to encash some previous UK investments. Despite sending full change of address, UK Bank details, LPA, copies of passports - all of which were legally Noterised as required; the investment company decided we were fraudsters!! After nearly 9 months of trying to satisfy them we resorted to Eric Robinson & Co. for help & guidance.
Dana Hughes made life liveable again!! After checking that we had been clients for many years previous she gave us a list of Noterised documents (all of which had been previously submitted & rejected) & dealt with the Investment Company. Amazingly we had the return of our Investments almost within the first month!! Unnecessary expense, but money well spent in achieving the end result. Thank You Dana.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 08 April, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Assistance with Court Order
Dana Hughes from the Dispute Resolution Department was extremely helpful and clearly laid out all steps & options available to us in order to regain possession of a property. The whole service was extremely professional and efficient, and we are extremely grateful to Dana and Eric Robinson for their advice!
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 01 March, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent and Knowledgable
Both these solicitors guided me well during a difficult time in my life, I recommend this firm and I would use them again.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 31 January, 2024
Thank you for your review, and we are pleased to have provided you with support and assistance in this matter. Your comments have been passed on to Kelly and Dana. We look forward to working with you again at some point in the future.
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Timely and helpful
Ms Hughes was always quick to respond to our queries in relation to evicting a tenant from a rental property. We were very pleased with her thorough approach and clear explanations.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 12 April, 2023
Thank you for your feed back and we are pleased that you found Dana to have been thorough in her approach and provided you with clear explanations. Your comments have been passed on. We look forward to working with you again in the future.
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