Darrin Anthony's experience...
Very professional service.very
Friendly staff and easy to talk
To.
Was this review helpful? Yes
Chartered Legal Executive at Eric Robinson Solicitors
Kelly Cottrell
Chartered Legal Executive
Kelly is a chartered legal executive who joined the firm in 1997, and is based at the firm’s Southampton (Hedge End) office. Kelly has over 20 years’ experience and undertakes all kinds of freehold and leasehold residential conveyancing whether for sellers or buyers.
Vanbrugh House, Grange Drive, Hedge End, Southampton, Hampshire, SO30 2AF
Licensed for 3 years
Practice Areas
Housing & Property
- Housing & Property 100%
25 Client Reviews
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Review sources
Reviews collected on
Eleanor Lucy's experience...
Kelly and Charlotte were brilliant, diligent and quick throughout the process of my house purchase. I've worked with them before and I'd work with them again. Thank you!
A representative from Eric Robinson Solicitors responded to this review on 07 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Paul's experience...
Both my solicitor Kelly and her legal assistant Charlotte were thoroughly professional and efficient at all times. I would certainly use their services again if the need arises.
A representative from Eric Robinson Solicitors responded to this review on 23 September, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
EMMA's experience...
Really pleased how good communication went on my mum's house sale, it was made so much easier, thank you to everyone who was involved. I would definitely recommend this service to ours in future.
A representative from Eric Robinson Solicitors responded to this review on 26 July, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Owen's experience...
No further comments. Charlotte was very helpful.
A representative from Eric Robinson Solicitors responded to this review on 24 June, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
About Kelly Cottrell
Kelly is a chartered legal executive who joined the firm in 1997, and is based at the firm’s Southampton (Hedge End) office. Kelly has over 20 years’ experience and undertakes all kinds of freehold and leasehold residential conveyancing whether for sellers or buyers.
Languages Spoken: English
Contact Kelly Cottrell
Address
Eric Robinson Solicitors
Vanbrugh House
Grange Drive
Hedge End
Southampton
Hampshire
SO30 2AF
Phone 01489 774825
WebsiteResume
WORK EXPERIENCE
Title
Name
Duration
Chartered Legal Executive
Eric Robinson Solicitors
?-present
Change in staff
I set out on my conveyancing journey with a fantastic staff member, great contact and working hard for the money, i couldn't have been happier. Sadly he left prior to the completion and the staff who took over were a poor substitute. Ignored emails, phones turned off and finally a gracious offer of reduced fee's for the new persons work... in which they had not completed any. I am absolutely happy to pay the bill but please don't pretend that i am paying for your work when it was your predecessor. Needless to say i will not be returning.
Lawyer named in this review: Kelly Cottrell
Was this review helpful? Yes
Fantastic service
We can not thank Kelly Cottrell and Charlotte enough. They have been clear every step of the way in the sale of our home. Friendly but extremely professional team. They both managed our expectations of when and how to do things at every stage. We do not give credit lightly, however we have no hesitation in recommended these ladies.
Lawyer named in this review: Kelly Cottrell
A representative from Eric Robinson Solicitors responded to this review on 10 July, 2024
Thank you for your review. We appreciate the positive feedback which we have passed on to Kelly and Charlotte. We are similarly grateful to you for recommending the firm's services to others and look forward to working with you again in the future.
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Excellent and Knowledgable
Both these solicitors guided me well during a difficult time in my life, I recommend this firm and I would use them again.
Lawyer named in this review: Kelly Cottrell
A representative from Eric Robinson Solicitors responded to this review on 31 January, 2024
Thank you for your review, and we are pleased to have provided you with support and assistance in this matter. Your comments have been passed on to Kelly and Dana. We look forward to working with you again at some point in the future.
Was this review helpful? Yes
Outstanding professional service, yet again from Kelly Cottrell
This is probably one of the most important reviews I have ever felt I wanted to leave.
I have used Kelly Cottrell a few times now, and diligent, professional and hard working are adjectives that come to mind. However, on this house sale and purchase, she really stepped up further. We had a horrendous buyer, who equally was using a solicitor that in my opinion should not be practicing. He was utterly unprofessional, lazy, rude and uncommunicative, taking months to reply to emails, leaving us totally dumbfounded. However, at every turn Kelly remained utterly focused and I feel she was entirely what kept the sale together.
I also want to mention her assistant Charlotte, like Kelly, she was there when we needed, she is polite, fast acting and diligent, she outshone others around her and I want to give both her and Kelly my sincere thanks for what has been the worst conveyance to date. Thank goodness I had Kelly at the helm. After months of utter stress, she pulled it off. I will be forever grateful. What a team you have !
Lawyer named in this review: Kelly Cottrell
A representative from Eric Robinson Solicitors responded to this review on 04 October, 2023
Thank you for your review. We are sorry that you had such a bad time in terms of other parties in the transaction but that your experience with Kelly and Charlotte was so positive. We look forward to working with you again in the future.
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Conveyancing
I am writing to thank Kelly Cottrell for the conveyancing on our house move. She was extremely patient despite dealing with the most inept solicitor ever in the transactions from another firm.
I would most definitely recommend her services. She was just brilliant throughout. Extremely knowledgeable.
Lawyer named in this review: Kelly Cottrell
A representative from Eric Robinson Solicitors responded to this review on 24 November, 2021
Thank your for this feedback and we are delighted that you have been so pleased with our service. Your kind comments have been fed back to Kelly. We hope you will be very happy in your new home, and if we can assist you with any other work in the future please do not hesitate to ask. Thank you for your recommendation to others.
Was this review helpful? Yes