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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 2%
About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    877
  • Very Good

    26
  • Average

    8
  • Poor

    1
  • Awful

    14

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Me

Matter Type:

Domestic Abuse

Me

December 12, 2024

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Collected on:

Family Law Matter

Arooj was very professional in a family law matter that I instructed her on. She is attentive, put me at easy and was easy to talk to.

I would recommend her.

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Carrie

Matter Type:

Residential Conveyancing

Carrie

December 06, 2024

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Alison and Rachele were outstanding

We cannot praise Alison and Rachele enough for the excellent service they provided throughout our house purchase. From start to finish, they were responsive, caring, and passionate about their work.

Both worked tirelessly to ensure everything moved as quickly as possible, overcoming any challenges with patience and professionalism. Their dedication and attention to detail gave us confidence and peace of mind during what can often be a stressful process.

We are incredibly grateful for their efforts and the outstanding support we received. We highly recommend their services to anyone in need of a reliable, efficient, and compassionate legal team.

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Helen Willan

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Helen Willan

October 12, 2024

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Excellent solicitors

Rachele kept me up to date and informed throughout my house sale, would definitely use these solicitors again

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S Buckley

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

S Buckley

October 07, 2024

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Excellent service from start to finish

Alison acted on my behalf in the sale and purchase of property. From start to finish she was wonderful, communicating clearly, quickly and concisely when issues arose. Thank you so much.

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Peter Marshall

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Peter Marshall

October 04, 2024

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Collected on:

House sale

Excellent solicitor I would recommend Rachele to others very professional and informative. Good communication skills keeping us upto date with sale .

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Neil B

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Neil B

October 02, 2024

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Great service from start to finish

Great service from Rachele and Alison on a difficult house sale. All communication was excellent and speedy. I will be using Thornton Jones Wakefield again and I highly recommend them for conveyancing.

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Shaun Leeson

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Shaun Leeson

September 30, 2024

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House move

I’ve never dealt with Thorntons Solicitors but was recommended them and thought we would give them a try for our house move.

Historically I’ve always found solicitors hard work by being difficult to get in contact with and generally having no sense of urgency when required.

Right from the outset I was impressed with how organised and thorough Alison was clearly outlining the process and what needed to be done.

Not only did she explain the process in a clear and concise way which I find a lot of solicitors don’t she was very efficient. If we had any queries she was quick to respond.

The Thorntons solicitors app I also found to be useful as it clearly shows you at a glance a timeline of how things are progressing to the point of completion.

Alison was always very prompt responding to emails and keeping us informed of everything even if it was an update to say I’m still chasing things which again made a difference.

She gave us the impression we were her only client which is a skill in itself as I’m pretty confident she will have had a high workload herself.

If you want a highly effective solicitors who keep you informed every step of the way then look no further is my advice.

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LW

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

LW

September 23, 2024

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Legal mattets

Good service from start to finish.kept well informed

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Liz

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Liz

September 20, 2024

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Efficient and professional.

Efficient service carried out professionally and swiftly. Correspondence has been timely and presented clearly. I would thoroughly recommend Thornton Jones Solicitors.

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Liz

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Liz

September 20, 2024

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Collected on:

Efficient and professional

Efficient service carried out professionally and swiftly. Correspondence has been timely and presented clearly. I would thoroughly recommend Thornton Jones Solicitors.

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Reviews collected from

Shirley

Shirley

December 11, 2024

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Shirley

Rachele and Alison have been efficient and helpful throughout the conveyancing process. Rachele was readily available for queries and gave quick responses to emails. They made a daunting task a lot easier! Thank you

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Kimberley

Kimberley

December 09, 2024

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Kimberley

Super helpful and informative.

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Rachel

Rachel

December 08, 2024

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Rachel

Me and my partner had a great experience with Alison and Rachele at Thornton Jones Solicitors. They were both friendly, approachable and very knowledgeable. As first-time buyers we were very nervous and overwhelmed with the house-buying process, but felt we were in good hands with them both and trusted their advice completely. They kept us updated at each stage and understood our situation, as it felt quite challenging at times. We appreciate all the hard work Alison and Rachele have done to help us move into our new home. Email/telephone correspondence was quick and efficient and we were able to move into our new home within three months. We felt the fees were reasonable and we would definitely recommend Thornton Jones for anyone who is looking to buy a property.

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Cherrill

Cherrill

December 08, 2024

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Cherrill

My meeting with Stacie was very positive and helpfull everything was explained in plain English
I now have a better understanding of my next step to resolve this matter.

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C

C

December 06, 2024

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A client

We cannot praise Alison and Rachele enough for the excellent service they provided throughout our house purchase. From start to finish, they were responsive, caring, and passionate about their work.

Both worked tirelessly to ensure everything moved as quickly as possible, overcoming any challenges with patience and professionalism. Their dedication and attention to detail gave us confidence and peace of mind during what can often be a stressful process.

We are incredibly grateful for their efforts and the outstanding support we received. We highly recommend their services to anyone in need of a reliable, efficient, and compassionate legal team.

Was this review helpful?

Reviews collected from

Thomas

Matter Type:

Residential Conveyancing

Thomas

December 04, 2024

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Thomas's experience...

Fantastic service, no issues whatsoever. They helped me throughout the buying process of my first house and didn't cause any problems.

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Emma

Matter Type:

Residential Conveyancing

Emma

November 15, 2024

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Emma's experience...

Great knowledge and really useful app- it made first time buying a lot more easy to understand. Downfall was chopping and changing with who was looking after our case, holiday and maternity leave is unavoidable but it was slightly frustrating being passed to another person on a Friday to then he passed to another person on the Wednesday due to more annual leave; some better diary management and organisation would be the only recommendation. Everyone has been lovely and approachable though, so thankful

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Jessica

Matter Type:

Residential Conveyancing

Jessica

August 05, 2024

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Jessica's experience...

Robyn and Claire have been fantastic. Really communicative throughout the whole process and actioned things really quickly - an all round brilliant experience!!! Absolutely recommend

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Arifa

Matter Type:

Residential Conveyancing

Arifa

May 01, 2024

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Arifa's experience...

I am very much satisfied with the way I was dealt during the process. I would really like to thank Robyn and Claire for their continual support. I will definitely refer my friends to Thornton and Jones.
Thank you once again.

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Charlotte

Matter Type:

Residential Conveyancing

Charlotte

April 25, 2024

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Charlotte's experience...

Quick and assertive . Transparent and very informative. Thank you.

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Thornton Jones Solicitors are accredited by

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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