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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    471
  • Very Good

    14
  • Average

    2
  • Poor

    0
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Chris

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Chris

July 25, 2024

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Collected on:

conveyance

Professional and quick response. Having a client car park is an added bonus!

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chris

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This review has been left by a verified client who used Thornton Jones Solicitors.

chris

July 25, 2024

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House conveyance

Very good service with quick response. Having a client car park is an added bonus!

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Cara

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Cara

June 16, 2024

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Excellent Experience

Our experience of using Thornton Jones solicitors was very positive! Claire & Robyn were both very professional and efficient and helped us through the difficult process of moving house. Robyn was fantastic with her communication and liaising with other solicitors on the day to ensure our completion day went ahead as planned. We would definitely use Thornton Jones again and would highly recommend them to others. Thanks again for all of your hard work- Jake & Cara

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George Squires

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

George Squires

May 17, 2024

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Amazing support and response time.

Thornton jones as a company have been fantastic conveyancers, they greatly helped the stressful and tedious process of buying a house. When needed they helped to move things along quickly and when that wasn't possible they kept a very clear channel of communication between myself and the vendor. Robyn played a key part in this an it's clear she is very organised and a great communicator. Claire led the process well, she was easy to trust from the beginning to the end and proved her skills and knowledge multiple times. The human element from both lawyers was perhaps one of the biggest highlights, I was able to talk in layman's terms about law and my responsibilities and was able to call them for easy reassurance, which is incredibly valuable during such a stressful time. Well done and thank you both.

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Kate Mossman

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Kate Mossman

April 29, 2024

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Thank you..

Claire was excellent from day one and remained so throughout. She is kind, friendly and approachable and always kept us fully updated.

She was quick to offer advice and legal expertise and was absolutely tenacious, particularly towards the end when I was pushing for a completion date!

As a first time buyer, the entire process was slightly terrifying. Claire made it less so, and if/when I calm down enough to move in the future, I would definitely instruct her again.

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Jonathan Haig

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Investment purchases and Buy to Let

Jonathan Haig

April 09, 2024

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Professional and personable

The whole matter was handled in a professional but friendly manner. A clear process and good communication throughout. A perfect outcome.

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Alex Cross

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Alex Cross

February 07, 2024

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Very professional and helpful

Robyn dealt with my sale/purchase and she was brilliant. Robyn always responded in a timely manner to any queries I had via emails and was super helpful and friendly.
Thankyou for all your hard work.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

February 05, 2024

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Sale of property

Very approachable, helpfully polite and knowledgeable.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

February 05, 2024

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Sale of property

A pleasure to speak to and very helpful.

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Georgia

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Georgia

January 18, 2024

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Excellent solicitors and team

A big thanks to Claire Ward, Robyn Grimbley, Emily Pinchbeck and the rest of the team that supported us with our recent house purchase. They were communicative, proactive and extremely helpful - plus the app was a great for keeping us informed with the process (particularly as first time buyers).

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Reviews collected from

Zoe

Zoe

March 14, 2025

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Zoe

I used Thornton Jones Solicitors’s to buy a home and I would 100% recommend them and use them again in the future. Most things are done via email/ on their app and this makes everything soo much quicker rather than waiting on receiving papers in the post and returning them. They are friendly, helpful and professional. Can’t fault them. Also a special mention to Emily Swann in the Sherburn in Elmet office who I have been dealing with. You’ve been amazing! Thank you!!!

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Leah

Leah

March 08, 2025

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Leah

We have used Thornton Jones for a few sales and purchases over the years and Claire always looks after us very well. She recently dealt with the purchase of our new home and was very helpful with a couple of things we didn’t understand during the process, and as always very efficient and thorough. Also very friendly over the phone!

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Simon

Simon

March 24, 2025

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Simon

We wanted to take a moment to express our sincere gratitude for the excellent service we received during the sale of our property. Your professionalism and attention to detail were truly remarkable and made the entire process smooth and stress-free (as possible) for us.

We greatly appreciated your prompt responses to our queries and the clear communication throughout the transaction. It was a pleasure working with you, and we couldn't have asked for better support from your team.

Thank you once again for everything. We will certainly recommend Thornton Jones Solicitors to anyone in need of legal services.

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Holly

Holly

March 21, 2025

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Holly

Zanna and Molly have been amazing with helping me and my partner moving into our first house together. The whole process had little stress, the communication has been wonderful the whole way through and I would definitely recommend using Thornton Jones Solicitors. Thank you so much!

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Janet

Janet

March 20, 2025

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Janet

Gave me Terrific service. Really impressed

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Thornton Jones Solicitors are accredited by

accreditation
accreditation

About this branch

Description

We believe that supporting and engaging with our people, whether they be our team members, our business associates, and indeed our clients, should be at the heart of what we do. The essence of our company culture is to ensure that everyone feels valued. We have high expectations so that we can be a firm full of happy and fulfilled people who produce a high standard of work and maintain an exceptional client service. We have a set of core values and behaviours which every member of our team follows, from our newest team members to our most experienced employees, to ensure our culture remains positive and professional and our employees can flourish in their careers. These values are used throughout everyone’s journey with Thornton Jones. From interviews through to inductions, from team meetings to our one-to-ones, and in our daily lives. This helps us to ensure that our true values-based culture can thrive.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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