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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    856
  • Very Good

    25
  • Average

    8
  • Poor

    1
  • Awful

    13

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Chris

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Chris

July 25, 2024

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conveyance

Professional and quick response. Having a client car park is an added bonus!

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chris

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This review has been left by a verified client who used Thornton Jones Solicitors.

chris

July 25, 2024

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House conveyance

Very good service with quick response. Having a client car park is an added bonus!

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Cara

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This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Cara

June 16, 2024

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Excellent Experience

Our experience of using Thornton Jones solicitors was very positive! Claire & Robyn were both very professional and efficient and helped us through the difficult process of moving house. Robyn was fantastic with her communication and liaising with other solicitors on the day to ensure our completion day went ahead as planned. We would definitely use Thornton Jones again and would highly recommend them to others. Thanks again for all of your hard work- Jake & Cara

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George Squires

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

George Squires

May 17, 2024

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Amazing support and response time.

Thornton jones as a company have been fantastic conveyancers, they greatly helped the stressful and tedious process of buying a house. When needed they helped to move things along quickly and when that wasn't possible they kept a very clear channel of communication between myself and the vendor. Robyn played a key part in this an it's clear she is very organised and a great communicator. Claire led the process well, she was easy to trust from the beginning to the end and proved her skills and knowledge multiple times. The human element from both lawyers was perhaps one of the biggest highlights, I was able to talk in layman's terms about law and my responsibilities and was able to call them for easy reassurance, which is incredibly valuable during such a stressful time. Well done and thank you both.

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Kate Mossman

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Kate Mossman

April 29, 2024

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Thank you..

Claire was excellent from day one and remained so throughout. She is kind, friendly and approachable and always kept us fully updated.

She was quick to offer advice and legal expertise and was absolutely tenacious, particularly towards the end when I was pushing for a completion date!

As a first time buyer, the entire process was slightly terrifying. Claire made it less so, and if/when I calm down enough to move in the future, I would definitely instruct her again.

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Jonathan Haig

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Investment purchases and Buy to Let

Jonathan Haig

April 09, 2024

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Professional and personable

The whole matter was handled in a professional but friendly manner. A clear process and good communication throughout. A perfect outcome.

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Alex Cross

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Alex Cross

February 07, 2024

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Very professional and helpful

Robyn dealt with my sale/purchase and she was brilliant. Robyn always responded in a timely manner to any queries I had via emails and was super helpful and friendly.
Thankyou for all your hard work.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

February 05, 2024

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Sale of property

Very approachable, helpfully polite and knowledgeable.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

February 05, 2024

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Sale of property

A pleasure to speak to and very helpful.

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Georgia

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Georgia

January 18, 2024

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Excellent solicitors and team

A big thanks to Claire Ward, Robyn Grimbley, Emily Pinchbeck and the rest of the team that supported us with our recent house purchase. They were communicative, proactive and extremely helpful - plus the app was a great for keeping us informed with the process (particularly as first time buyers).

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Reviews collected from

Kelly

Kelly

October 20, 2024

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Kelly

I used Thornton Jones for the sale of my late mums home & dealt with Claire, Robyn & Holly. I was kept up to date, they acted sensitively & efficiently. I would highly recommend!

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Eleanor

Eleanor

September 08, 2024

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Eleanor

Great service, Melanie was really quick and efficient at dealing with any questions we had and whole process was really smooth and easy. Thank you

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arifa

Matter Type:

Residential Conveyancing

arifa

May 12, 2024

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arifa

I am very happy with the service I have been provided by Thornton and jones. Claire ward and Robyn are an extremely professional, approachable and co-operative person. All my work and process was felt with all their expertise.
I would definitely recommend Thornton and jones to my friends and family.

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Alison

Matter Type:

Residential Conveyancing

Alison

April 19, 2024

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Alison

A great conveyancing team and reasonable fees

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Jonathan

Matter Type:

Residential Conveyancing

Jonathan

April 09, 2024

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Jonathan

Excellent advice and remortgage process which included equity transfer. Very professional and patient. Every part of the process was clear and well managed. Thank you to Claire and the team.

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Reviews collected from

Emily

Matter Type:

Residential Conveyancing

Emily

August 29, 2024

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Emily's experience...

Holly has been absolutely amazing from start to finish. She communicated throughout the process and kept us up date weekly. Her professionalism stood out and a thank you isn’t really enough to express our gratitude for Holly.

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Gemma

Matter Type:

Residential Conveyancing

Gemma

August 17, 2024

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Gemma's experience...

Jessica and Natalie have been outstanding during our sale and purchase. They have been very thorough and proactive and I’m not confident my sale would have progressed without them going above and beyond. They respond to any queries promptly and I would not hesitate to recommend them to anyone buying or selling a property! They are also reasonably priced. Thanks so much from Gemma and Dan.

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Evie Rae

Matter Type:

Residential Conveyancing

Evie Rae

August 15, 2024

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Evie Rae's experience...

Holly & Zanna were so helpful throughout the whole process. Being first time buyers we had no idea what to expect but they made sure they answered all of our questions even if it times they were silly ones! They made the process feel easy and completely stress free. Thank you to you both .

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Jessica

Matter Type:

Residential Conveyancing

Jessica

August 05, 2024

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Jessica's experience...

Robyn and Claire have been fantastic. Really communicative throughout the whole process and actioned things really quickly - an all round brilliant experience!!! Absolutely recommend

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Rhys

Matter Type:

Residential Conveyancing

Rhys

July 24, 2024

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Rhys's experience...

Initially dealt with Zanna and Holly. Zanna was initially rather abrupt and came across rude in some emails where we were asking questions as first time buyers. Holly didn’t seem to know the difference between £1,000 & £10,000 which was a bit concerning. Felt there was a lack of communication and we were initially given a timeline of 8-10 weeks which stretched to 15 weeks (initially instructed on 31/3 and completed 19/7). Wouldn’t recommend or use again.

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Thornton Jones Solicitors are accredited by

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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